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Buzzing / static sound coming from back of new iPhone 7 Plus
- Thread starter maxlind
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My 7+ has it also to a very low degree which is no problem for me. I can only hear it with my ear on the back of the phone, so no problem at all.
But: Today i was in a T-Mobile Shop and checked the 7+ there. I really was not thinking about the issue when suddenly i heard a high pitched sound. It was not quiet in the shop and i could hear it with the phone in front of me. I couldn't believe it and put the phone on my ear: Indeed, the loud high pitch was from the 7+. And it was doing it constantly. Now THAT was a degree of this issue which i could never tolerate. I was almost shocked.
But: Today i was in a T-Mobile Shop and checked the 7+ there. I really was not thinking about the issue when suddenly i heard a high pitched sound. It was not quiet in the shop and i could hear it with the phone in front of me. I couldn't believe it and put the phone on my ear: Indeed, the loud high pitch was from the 7+. And it was doing it constantly. Now THAT was a degree of this issue which i could never tolerate. I was almost shocked.
As you're expert, you prove it. All electronics with current running through inductors and transformers exhibit magnetic resonance which can sometimes be audible, i.e. coil whine. Do you deny it?
I have two 7s here, one does not make any noise at all, and the other does.
So I would say it could be considered not "normal" otherwise they would both be doing it.
But the screen lottery is a far more dangerous game to play than the hissing one. Im talking about 7s only not 7+
So I would say it could be considered not "normal" otherwise they would both be doing it.
But the screen lottery is a far more dangerous game to play than the hissing one. Im talking about 7s only not 7+
It's funny to see that the first thing some people here are doing, is to unbox their new phone and try to find the hiss sound ASAP!
I have mine for a week now i don't hear a hiss and i will not try to.
For sure i am not placing my ear on the back of the phone searching for noises!
I'm using the phone as i've been using all my previous phones, if then, in my NORMAL use i pickup any issue i will use the warranty and fix it (or replace it).
Don't go on a hunt for problems!
I have mine for a week now i don't hear a hiss and i will not try to.
For sure i am not placing my ear on the back of the phone searching for noises!
I'm using the phone as i've been using all my previous phones, if then, in my NORMAL use i pickup any issue i will use the warranty and fix it (or replace it).
Don't go on a hunt for problems!
I've been reading for a long time, and finally decided to join so I could add to this thread.
I'm on my second Matte Black 7+ 128 GB. On my first device, I did not hear any hissing or anything, but when I placed the phone on a table, and recorded a video for ten seconds, I would hear what sounded like bacon sizzling.
During videos in quiet places, the white noise was present, and seemed to gain whenever there were noises. For example, snapping my fingers.
So I went to the Genius Bar today and they exchanged my phone for me for a new one. The tech could hear the "sizzling", and he said this is NOT normal. So they went ahead and replaced it with a new phone.
I recorded with the phone on a flat surface, and the "sizzle" is still there, but more faint.
The white noise is FAR less noticeable.
First device was serial number F2L, and new phone is F2M. Both from the same factory but different weeks.
So all of the findings were documented. At this point, I think we have to wait for Apple to acknowledge there is a hardware issue, in order to get a "fix". Otherwise it seems to be luck of the draw. Also, there's no telling whether the white noise and sizzling will get worse on this device either.
I'm on my second Matte Black 7+ 128 GB. On my first device, I did not hear any hissing or anything, but when I placed the phone on a table, and recorded a video for ten seconds, I would hear what sounded like bacon sizzling.
During videos in quiet places, the white noise was present, and seemed to gain whenever there were noises. For example, snapping my fingers.
So I went to the Genius Bar today and they exchanged my phone for me for a new one. The tech could hear the "sizzling", and he said this is NOT normal. So they went ahead and replaced it with a new phone.
I recorded with the phone on a flat surface, and the "sizzle" is still there, but more faint.
The white noise is FAR less noticeable.
First device was serial number F2L, and new phone is F2M. Both from the same factory but different weeks.
So all of the findings were documented. At this point, I think we have to wait for Apple to acknowledge there is a hardware issue, in order to get a "fix". Otherwise it seems to be luck of the draw. Also, there's no telling whether the white noise and sizzling will get worse on this device either.
Brand new in box. Essentially the sales team has put in a new order and is organising for my current one to be picked up for return on the day the new one arrives.
I called sales about extending my return period after being advised by Apple Care that might be possible, given they are still investigating. Person on the sales Call basically said "you're having problems with your brand new phone?? How about I just send you a new one?"
I'm convinced EVERY phone makes some noise when placed to ear. The ones that are loud and heard from further away. Replace.
I have a Nexus 6P, and you can hear this when you put your ear on the back of the phone when under load.
So what's the consensus on this? I just got my 7+ that also makes a hissing noise - and I can kind of hear it in my videos. But I'm wondering if I go and replace it at the Apple Store, if I'll just get another one with the same problem? What should I do?
I replaced mine and the replacement phone came with more issues so I sent it back. At this point I think the best thing to do is wait to see if Apple acknowledges the issues.
So I just checked my old iPhone 5 and it does the same hissing thing as my iPhone 7 Plus. I used that iPhone 5 for over 2 years and never noticed, until today when I stuck my ear up to the back of it which is not something I have ever done, or need to do.
My iPhone 7 Plus does it too and slightly louder, but with my case on, I have not noticed the hissing in bed late at night or any other quiet situation.
However playing with my iPhone 5 again kind of makes me miss the smaller phones, I am tempting to go trade in my 7 Plus for a normal 7 now.
My iPhone 7 Plus does it too and slightly louder, but with my case on, I have not noticed the hissing in bed late at night or any other quiet situation.
However playing with my iPhone 5 again kind of makes me miss the smaller phones, I am tempting to go trade in my 7 Plus for a normal 7 now.
Sounds like your's is a good one
Like the vast majority, no doubt. Congrats! However, some are not normal, and we are well past the point of wondering if this is a real issue affecting some units. It is real for some.Being able to clearly hear hissing and clicking in video recordings, under load, phone calls etc....is not normal. Not at all. The problem units are bad enough, that you don't have to hold it to your ear to hear it. You hear it during normal use. No other smartphone on the market makes the kind of noise coming from some of these particular 7's. Nothing. The slight hiss from the 5 or 6 series, is near silent, even when holding it to your ear. Not comparable at all.
And there's nothing at all wrong with thoroughly checking out an expensive item, of any kind, to make sure it's perfect right out of the box. It should be, obviously. It aint cheap and there's a well known issue. That's just being a good consumer and holding companies accountable. Normal stuff
Apple will sort it out eventually. They always do
Cheers
I don't debate that other phones have this noise as normal electronic function, but I've just opened Pokémon go on my 7 plus, a 5s and a 6.
On my 7 plus the sound is loud and clear through my case if I put my head close. On the others, I have to remove the cases and jam them up against my ear. Even then it is a faint sound, which is normal.. 7 plus isn't.
On my 7 plus the sound is loud and clear through my case if I put my head close. On the others, I have to remove the cases and jam them up against my ear. Even then it is a faint sound, which is normal.. 7 plus isn't.
Mine was very loud. Like loud enough that I could hear it in the background of phonecalls, so I called apple and they said they would do an express replacement. I called around 5:30PM yesterday, and Fedex showed up this morning at 11:30 with the replacement. Replacement was actually louder than original if I hold my ear up to the back of it, but I can't hear it at all in phone calls anymore, so I'm good with it. Will be interesting how this all plays out... my advice would be, that if you can't hear it in calls, or in video recordings to just not worry about it.
