Both 7 Pluses I've had had the same issue. 6S was silent in video recording. I understand there will always be a little white noise, but the coil whine is not good. Desperate for them to sort it out.
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Buzzing / static sound coming from back of new iPhone 7 Plus
- Thread starter maxlind
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Well, I got my replacement and its worse than my original handset. I called Apple and asked to speak to Customer Relations and they aren't going to replace it again as the replacement will likely have the same fault. Advised me to send it back and just wait for the engineering team to sort it out. :/
I now had 5 iphone 7 and all of them did it less or more worse. Already I am using my 6s again
I'm on my 3rd iPhone now. First was week 37 iphone 7 Plus matte black with the buzzing sound in video recording. Second was week 38 with the same issue. Third was another week 38, but this time there wasn't buzzing. Seems to be luck of the draw. Good luck.
Has anyone had any help from support? I am on chat with them right now and I'm going to see what they say, recorded a video and heard it and that's the only thing that's bothering me. I don't care about hearing it when I press my ear up to it.
still nothing from apple side, i have got my device retired by themself and actually i'm waiting for some replies by them, because i'm without my loved iphone 7.
Anyway, i've changed 4 phones and only the first one was not having got this hissing trouble
Anyway, i've changed 4 phones and only the first one was not having got this hissing trouble
My regular iPhone 7 has it pretty strong. Even if I do Skype, the other one can hear a whistling/squeaking sound.
I'm also waiting for something from Apple. I won't return it if I can be quite sure to end up with phone with the same problem.
I'm also waiting for something from Apple. I won't return it if I can be quite sure to end up with phone with the same problem.
i was having got a lot of memory crash inside privacy diagnostic data screen and asked for a diagnostic by telephone-
the apple first level guy wasn't able to ran diagnostic and asked me to go into the shop because surely was and hardware issue.
The day after the replacement i had the same issue and called again, but this time the 2nd level apple guy told me that the diagnostic was impossible at the moment on all worldwide iphone 7 with ios 10.0.1 (because apple internal troubles, so the first one wasn't defective)
Wow. Chatted with support and they told me there wasn't anything I could do and for me to wait on their engineers for further announcements. Wtf. Also the quotes that the are working on it all day and night and they are preparing for proper resolutions for this one
Very interesting reaction from the German-speaking Apple Support. I called and talked with a guy who said he was a senior advisor.
He said the noise is completely normal because of the new and stronger processor. I explained that the people who I call on Skype can even hear the noise and said that I doubt that Apple's official position is that the users have to accept that. He then said yes, it is. He said it's only a small phone camera with the mic close to the processor and not a professional camera.
I only called to inform them about the issue to already let them know that I want to change the phone as soon as they fixed this issue but he said I couldn't change it because the next phone will have exactly the same noise and that they're not working on it because it's not possible to avoid it.
It really didn't seem like I was talking to someone from Apple. Usually if something is wrong they are like "That is certainly not the user experience Apple is going for" what I find resonable as it's a $1000 device.
He said the noise is completely normal because of the new and stronger processor. I explained that the people who I call on Skype can even hear the noise and said that I doubt that Apple's official position is that the users have to accept that. He then said yes, it is. He said it's only a small phone camera with the mic close to the processor and not a professional camera.
I only called to inform them about the issue to already let them know that I want to change the phone as soon as they fixed this issue but he said I couldn't change it because the next phone will have exactly the same noise and that they're not working on it because it's not possible to avoid it.
It really didn't seem like I was talking to someone from Apple. Usually if something is wrong they are like "That is certainly not the user experience Apple is going for" what I find resonable as it's a $1000 device.
You're absolutely right. I exchanged an Apple leather case a week or so ago and that's almost verbatim what the Apple employee said to me.
I spoke with chat. They had me send them a clip of the video so they could hear the buzzing. They opened a case with senior engineers. A few days later, they told me to bring it to the apple store to swap.
He dont know ****. This noise can be fixed in hw tho it requires bom change which i doubt apple does it tho
I don't have any of this issues on my JB 7+ from week 38. Happy
Im sure you do. Run some game with mute. And put your ear in the back of the phone in very quiet room.
I dont believe peeps reporting no issue since i heard more than 10 phones and i hear all noise. Some is quieter some is louder. My returned 7+ was the quietest one i ever heard but i still hear it. People reporting no issue may be not trying hard