hey buddy i got one of this before and i return back right away. remember where all you guy that return phone go? africa..LoL.. repackage and those replacement phone you asking for. you can say this phone is new not count as refurbished. Somehow anything is open box and been return because dissatisfaction hardware fault of past customer, what would you call that? they fix it or might not, before send it back to other is count REFURBISHED. Beware it might got Jizz from past user. LoL
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Apple store Genius have alot of bull **** to cover. updated will not fix this, trust me.
Apple Genius have a lot of bull **** to cover this. update will not fix this, trust me. if you really want a exchange why not just return it, if not over 14 days and reorder online, not at apple store because you might end up another Jizz phone.
I'm sure we're all enormously grateful for your authoritative insights.