10.11.2 or .3? .4 might help too
If it turns out it isn't crashing anymore, I might go ahead and send it in... If not, I guess all I can do is to hope that Apple does something.
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Critical bug MAY crash your rMBP with an dGPU! (Re-named)
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10.11.2 or .3? .4 might help too
If it turns out it isn't crashing anymore, I might go ahead and send it in... If not, I guess all I can do is to hope that Apple does something.
Please don't take this the wrong way but that is a terrible idea on two levels, first if this is a truly defective design by not getting it on record now you forfeit any future claim, second if this is a bug clearly it hasn't been taken seriously nor will it. The best motivation for a modern corporation is money. Cost them that and they'll respond.
I would encourage EVERYONE and ANYONE who has this issue to keep sending the piece of **** back until they either capitulate and give you store credit for Skylake/Cannonlake or another model. I intend on doing that bug or no bug because I guarantee you once they're about $100,000 deep in logic boards they'll pay attention to the issue. You have absolutely nothing to lose, once you make that commitment because best case it is a bug and you keep your machine, worst case you're stuck with a Macbook with absolutely zero resale value once the Applecare expires.
On the off chance that this is a one time deal, fine I'll keep it but each and every time it errors out I'm sending it in
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You're right, but I'm unsure if I can be without my Mac for a pro-longed time... If they can replace it fast, yeah sure but if it's gonna take weeks, I can't.. I have too much company things I need taken care of and I need to make a site this weekend which is due on Monday and I only have Coda on this Mac(I have the iOS app too, could be interesting to see how well it does), otherwise I need to use Brackets on my crappy school laptop... And I can tell you now that it ain't gonna be pretty.. All I can do is to simply wait until tomorrow and see what they say.
I completely agree with you that Apple really needs to take care of this issue, it's a load of ******** that they keep ignore it! Also, I had an look at AMD vs Nvidia when it comes to OpenCl, and the 900-series performs better than AMD's new cards(Can't find the source at the moment). Also the design for the cooling system is pretty poor too.. I'm not saying that Apple should make the rMBP a gaming computer, but for the price I expect a lot better GPU rather than one that is slightly below the 945M.
Edit: I think I'm heading off now, big day tomorrow
The main depot is in Houston, my turn around was Sunday -> Thursday. If they give you any flakk about replacing the logic board the best thing to do is next time it does bring it in with the Kernel Panic report open like I did. I got a new board replaced without question.
Getting back to what you were saying AMD isn't bad, not by a long shot there are genuinely good people that work there, the sad thing is the company does well despite its management. What's his name from Motorola ruined that company and installed a bunch of beancounters who pick at the company carcass like vultures which is why you feel the current crop of AMD GPUs are terrible. Quite frankly for a design that launched back in 2011 they're doing remarkably well and have held up against their nVidia counterparts way way better.
Think about it like this, Cape Verde launched during the same generation as the Geforce 7 series and despite that a simple die shrink is able to keep pace with a redesigned Maxwell from nVidia. Honestly the last great design out of nVidia was Fermi in '09 and it's been downhill since.
The chips that AMD are about to release (Polaris) are incredible and are based on the Puma design used in the Playstation 4. The next round of Skylake MacBooks will have the same graphics capability of a PS4 which is fantastic in a mobile environment. It should have no difficulty of running 1080P genuinely modern games and eventually that tech makes its way into tablets and the Zen APU later this year.
I'm honestly hoping my macbook is unrepairable because I desperately want to grab something Polaris based once it releases
[doublepost=1452814784][/doublepost]Here take a second to familiarize yourself with it and you'll understand:
http://wccftech.com/amd-confirms-polaris-gpus-released-school-season-desktops-laptops/
"We're referring to the chip that AMD demoed against the GTX950 running Stars Wars Battlefront at 60FPS and nearly half the power"
AMD has gone pretty bad indeed, if I'd build a rig today, I'd probably chose Intel and Nvidia since AMD's cards run remarkably hotter and needs a lot more power than an Nvidia card. But look at the AMD 295X2, it needs 500W but when it launched it was able to play games in 4K@60FPS without any issues.. I really hope Apple makes a good choice on the next set of GPU's to be used in the rumored re-design... Polaris or Pascal, it's up to Apple's engineers to make me happy again!
(Sorry for the lazy typing getting pretty tired
)With that said, good night!
Well everyone, this is probably the last message before the appointment which is in 2 hours from now.. As I mentioned before, I'll post again right after to let everyone know!
Ok guys, I just finnished the appointment.
The clicking noise: No one at the Store heard the clicking noise when it logged in, but I did... It was explained that the black screen was normal because of the firmware on these Macs.
The big one: They DID have an test which could ONLY be runned at the store and it returend that all hardware was fine. The technician showed me the details and told me it's probably a software bug and all I can do is to wait for it to be fixed
Conclusion: Looks like we're going to have to live with the fact that it may crash whenever it feels like until some schmuck fixes it... And no I wasen't even near offered a repair and contacting the software engineers seemed to be just as possible as for this bug to be fixed
I don't know what to say or do as this point...
The clicking noise: No one at the Store heard the clicking noise when it logged in, but I did... It was explained that the black screen was normal because of the firmware on these Macs.
The big one: They DID have an test which could ONLY be runned at the store and it returend that all hardware was fine. The technician showed me the details and told me it's probably a software bug and all I can do is to wait for it to be fixed
Conclusion: Looks like we're going to have to live with the fact that it may crash whenever it feels like until some schmuck fixes it... And no I wasen't even near offered a repair and contacting the software engineers seemed to be just as possible as for this bug to be fixed
I don't know what to say or do as this point...
Where are you located? Did you install ANYthing onto this machine when you got it, or is it completely stock?Ok guys, I just finnished the appointment.
The clicking noise: No one at the Store heard the clicking noise when it logged in, but I did... It was explained that the black screen was normal because of the firmware on these Macs.
The big one: They DID have an test which could ONLY be runned at the store and it returend that all hardware was fine. The technician showed me the details and told me it's probably a software bug and all I can do is to wait for it to be fixed
Conclusion: Looks like we're going to have to live with the fact that it may crash whenever it feels like until some schmuck fixes it... And no I wasen't even near offered a repair and contacting the software engineers seemed to be just as possible as for this bug to be fixed
I don't know what to say or do as this point...
I'd say clone your hard drive, wipe it and start as a fresh new drive, and see if you still have those problems. If you don't, you need to use Migration Assistant to move your data files back over, and then selectively re-install apps and check to see if one of them is causing the problem.
Sweden, and it was acting like this the moment I set it up... It's stock, no 2nd hand purchase. Well, the fact that more people has this exact issue even after re-installing the OS and changed logic board, it's clear this is a OS bug(same thing told at the store). So even if I got a brand new rMBP and set it up fresh, it'll still be there until someone at Apple fixes this. We'll see if sentential got more crashes after getting the board replaced. HOPEFULLY this'll be fixed in 10.11.3, but atleast I'm glad to know that the black screen is just a normal firmware behaviour
If I get more crashes, after installing the next update and even .4(which is being beta tested), there's simply not much I can do about it rather than hope that the next models doesn't suffer from this....
Sweden, and it was acting like this the moment I set it up... It's stock, no 2nd hand purchase. Well, the fact that more people has this exact issue even after re-installing the OS and changed logic board, it's clear this is a OS bug(same thing told at the store). So even if I got a brand new rMBP and set it up fresh, it'll still be there until someone at Apple fixes this. We'll see if sentential got more crashes after getting the board replaced. HOPEFULLY this'll be fixed in 10.11.3, but atleast I'm glad to know that the black screen is just a normal firmware behaviour
If I get more crashes, after installing the next update and even .4(which is being beta tested), there's simply not much I can do about it rather than hope that the next models doesn't suffer from this....
You're way too nice, for a $2500 machine they'd have to put up or shut up before I would leave the store. Call Apple and have them depot it. I've been in this industry too long to tolerate that kind of crap. Next time it KPs leave the log open bring it to the store and don't leave until they replace the logic board.
Whether mine crashes is not the point (it hasn't yet) think of it from this perspective. Knowing what you know now would you have bought it? If the answer is no make sure the displeasure you feel is equally felt by Apple. That's the only way you'll get anywhere is by demanding your pound of flesh.
I can go right now and buy a Dell or Lenovo via my company discount for about $7-800 for a similarly powered laptop. I paid an extra $1000 for a MacBook for the battery and build quality. I'm getting my $1000 one way or another
I'm unsure what to do at this point...
Are you really certain demanding a logic board replacement is the best way to go? I too think I'm way too nice towards them considering the situation, it felt like the technician was denying that there is a serious issue here.. I had an discount aswell on mine through my company(not by much but still something), and I completely agree with you that this much for a machine(it even costs 1/3 more here since the Dollar skyrocketed) and a 'It just works' slogan, I expect better. If I knew it was going to have this bug, I would've probably held on to my MBA a bit longer. But if I'm lucky and it won't crash again, than yes. If it crashes again within the next few weeks with the same reason(likely to happen), I'll probably have to go the hard way...
Go look up the consumer lemon laws for your country of purchase, don't know whether you're a Sweden native or if you're on deployment but go look that up. At least here in the USA if you get 3 repairs within the original or extended warranty period yo are entitled to either a like unit or a replacement of your choosing of an equal cash value minus normal usage.
It doesn't matter whether this is a bug or a defective unit once you hit the magic number you're good to go. This is why it's important you push the issue. Yes it'll be a hassle but you've essentially got three options:
1) Live with it and if it dies completely after either 1 year or 3 years and buy another 100% at your cost
2) Sell it now at a 50% or so loss and wait for the redesign which may or may not have a similar issue
3) Fight tooth and nail and all the annoyances that brings to either get 100% back of what you paid or a like unit plus cash
I'm choosing option #3
Got some options according to EU/Sweden's consumer law:
"Faulty goods
If your good is faulty you can:
- Demand repair.
- Demand replacement.
- Demand discount or compensation to get the item to be repaired.
- Cancel the purchase if the issue is too much of an deal for you, which means money back.
- Retain as much of the payment is required for it to serve as collateral for your claim.
The company has the right to first offer to repair the goods or give you another equivalent product - if it occurs within a reasonable time and does not cause extra trouble for you."
Plus Apple offers to riddle up my consumer rights when I make a call to AppleCare. If I get another crash, I'm definitely making use of them! And the last sentence in there seems very pleasing too
It'd be nice to get the full refund... I understand I can't just call and say 'Money back. Now.' and I will have to fight for it.
Got some options according to EU/Sweden's consumer law:
"Faulty goods
If your good is faulty you can:
- Demand repair.
- Demand replacement.
- Demand discount or compensation to get the item to be repaired.
- Cancel the purchase if the issue is too much of an deal for you, which means money back.
- Retain as much of the payment is required for it to serve as collateral for your claim.
The company has the right to first offer to repair the goods or give you another equivalent product - if it occurs within a reasonable time and does not cause extra trouble for you."
Plus Apple offers to riddle up my consumer rights when I make a call to AppleCare. If I get another crash, I'm definitely making use of them! And the last sentence in there seems very pleasing too
It'd be nice to get the full refund... I understand I can't just call and say 'Money back. Now.' and I will have to fight for it.
See that's exactly my point, you've got essentially nothing to lose bug or no bug. I personally think it's hardware related but honestly it doesn't matter at this point.
I meant, did you install any apps/programs on it once you got it? If it does this with no 3rd party apps/programs, then yeah, it's an issue with a machine. And probably just your machine (and a small group of similar setups), as I have a 2015 15" MBP with dGPU, just like 1000's of others. Obviously it's not an issue systemic to the OS as a whole, but with a certain minority of machines.Sweden, and it was acting like this the moment I set it up... It's stock, no 2nd hand purchase. Well, the fact that more people has this exact issue even after re-installing the OS and changed logic board, it's clear this is a OS bug(same thing told at the store). So even if I got a brand new rMBP and set it up fresh, it'll still be there until someone at Apple fixes this. We'll see if sentential got more crashes after getting the board replaced. HOPEFULLY this'll be fixed in 10.11.3, but atleast I'm glad to know that the black screen is just a normal firmware behaviour
If I get more crashes, after installing the next update and even .4(which is being beta tested), there's simply not much I can do about it rather than hope that the next models doesn't suffer from this....
If you DID install apps on it, then my earlier recommendation of cloning your hard drive, wiping it and going back to a clean install, and then selectively installing apps still stands. You may not like that answer, but until you can isolate it to either a software problem or a hardware problem you are out of luck.
Indeed. Whatever it is, it's NOT normal..
Sorry, I did install a few ones, both from MAS and non-MAS. But nothing new from what was on my old Air.. The apps that were running the time it occured was Safari(probably the cause), Memory clean(I've disabled auto-cleaning, just using it to monitor), Steam and Spotify(background). I doubt it's caused by 3rd party applications as the only possible one to get the dGPU to kick in was Safari.. And indeed it doesn't seem highly widespred, but still quite a few victims of it... I'm unsure if it's hardware related since the Apple exlusive test one passed, took a look at the report generated at the staffs iPad, everything from the smallest sensor to the battery was ok... It looks like a small, but critical bug in the code. Thus the fact that us affected bought it with quite some time in between and only a few of us gets affected?
It COULD also be the fact that Safari switched between the GPUs too frequently causing the crash, I've seen some people not recomending the dGPU model as they claim that some sites switches between it frequently and casuing KPs.
Again take this for what you want but it's been a full day now and it hasn't crashed yet. This is after looping fire strike in an attempt to get it to KP
Hm, well it is possible that my crash was just rare.. If it crashes again, I'll ask Apple what they can do for me. And I've mentioned it a few times already, but I really can't be without this computer for more than a few days. So if it's getting repaired, it better be quick...
For those reading Apple offered $100 off $300 for AppleCare voucher that's good till March. They also offered a full replacement if this repair doesn't work.
Haven't yet been offered a refund but I'm well on my way
Haven't yet been offered a refund but I'm well on my way
Nah same problem as before which does suggest some kind of software bug but again it's apple's burden to prove
Finally starting to get somewhere, spoke with a supervisor from customer relations and have his contact info. To anyone reading this if you want his contact info I will forward it to your personal email by request in a PM.
I'm on hold to have this issue escalated to an engineer to attempt to clarify whether this is a bug or not. I have been given assurances if this is not a bug I'll be given free reign as to my choice of replacement/refund etc
[doublepost=1453048612][/doublepost]Ok off the phone with Apple, I have a call set up to get a screen capture to send off to engineering so we'll have our answer shortly
I'm on hold to have this issue escalated to an engineer to attempt to clarify whether this is a bug or not. I have been given assurances if this is not a bug I'll be given free reign as to my choice of replacement/refund etc
[doublepost=1453048612][/doublepost]Ok off the phone with Apple, I have a call set up to get a screen capture to send off to engineering so we'll have our answer shortly
It'll be a couple days to get an answer but I've got a callback later today to get the screen capture