I spoke to one of the senior tech support as well. He called me a few days after I had returned my Mac mini, and basically just asked what the problems were in detail but that was about it. Please let us know what they say when they get in touch with you.Small update from myself.
I recieved and email from Apple on Saturday saying they had tried to contact me regarding this issue. I posted the issue over on their support forums.
I called support back and was told the issue has been escalated above the normal support channels, they (Apple Support) have been told not to troubleshoot this issue and I've been passed up the chain to a more senior team looking into problems with new hardware. The person I spoke to on the phone was surprised the issue had already been ecsalated to this team (it was the "higher up" hardware team who had initally tried to contact me, not just the usual support team).
Anyway I'm expecting a call back this afternoon and it's being described as information collecting for the moment.
I'm updated onto the latest BETA of Big Sur 11.1 and the issue is still present.
Machine has also now developed another weird problem when waking from sleep in that both of my displays are totally black. The mouse pointer is visable and I can move it but there is nothing else on the displays, just total black. Putting it back to sleep then waking doesn't solve it, nor does unplugging monitor cables. Only a full reboot with the power button does.
I'm worried.
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