From Apple Support: sorry, Its not Push..no fix comings

[bengle3rt]

I remember reading at least one post with someone who called Apple and learned that push hadn't been enabled for the desktop apps YET.

https://forums.macrumors.com/showth...got+off+the+phone+with+Apple+push#post5797956

I am at work and can't, but someone else want to call Apple and confirm that it is in fact planned and we are just waiting for someone to throw the switch/deliver an update?

 

[vannibombonato]

So I get up this morning to see you guys have been griping about this all night. It blows my mind. Does anyone understand that when you hit sync all is solved. I get it, you don't wanna. You don't wanna hit sync. You just don't wanna hit that button. But wow, what a stupid thing to be so worked up about. I mean seriously.

BTW someone said that all they've added is sync to MM and that's just not true. When you hit sync, then your changes locally are pushed to all the other devices. It's actually pretty cool. What's the big deal?

In the grand -and also small- scheme of things it's obviously not an issue. The world certainly goes on with or without push technology, with or without an iphone, and with or without Apple at all, for that matter.

So, take the complaints and the shoutings with a grain of salt: us who are complaining and shouting, we do all know that this is not the end of the world. But this is a forum within a website called macrumors, so in this place i think we automatically position ourselves as if these things are "serious".

What -relatively, as said-, truly makes us sick i believe is the following:

1- We have been sold a product which is not working fine. This is a fact. It was poorly depolyed, it's poorly working. As i speak, i have not yet managed to have push from me-->mac and to sync my PC outlook calendar. Now: other millions people are not having issues? Im happy for them. But if BMW sells me a car that does not turn on, i have all the rights in the world to complain. And here we come to the second point.

2- If BMW sells me a car and it's not turning on, they say "sorry" and change it immedeatly. In this case, my car seller has disapperead. According to my car seller my car is "up and fully operational". My car seller tells me that there are no issue, and does not understand why am i complaining. Actually, he does not even listen to me. He does not even acknowledge that my car is not working. He keeps on looking at me smiling, and talking about how great is the car that he sold me.

3- Lastly, he sold me a car with climate control. He actually talked me a lot about how wonderful was the climate control in the car. How incredible that was. And I had bought the car because i thought that there was air conditioning, and then i discover that the air conditioning is not there. You know why? Because "climate control" meant that i could open the door window and let the air come in.

So, to sum it up, as we speak my car is not turning on, air conditioning does not exist, and the salesman has disappeared. And i have people around me who either tell me that this is not a big deal because i can take a taxi, or they tell me "who cares about air conditioning" because they don't use it anyway.

Vanni

 

[SiskoKid]

So I get up this morning to see you guys have been griping about this all night. It blows my mind. Does anyone understand that when you hit sync all is solved. I get it, you don't wanna. You don't wanna hit sync. You just don't wanna hit that button. But wow, what a stupid thing to be so worked up about. I mean seriously.

BTW someone said that all they've added is sync to MM and that's just not true. When you hit sync, then your changes locally are pushed to all the other devices. It's actually pretty cool. What's the big deal?

This attitude you have is what stunts growth in any area of development. Not only that, I bet you'd be the first to cheer Apple's decision to allow for automatic Push from a desktop and call it innovative.

Frankly, this isn't much to ask and it was implied, heavily, that Push from a desktop is what we're getting. Your take it or leave it attitude is so bizarre. Why not push a system to be better? Why not ask for what was implied? Why not ask for what wasn't implied? All this does is improve upon not only the products we buy, but improves a company's handling of a situation.

If Apple takes a hit for this messy launch, it'll be because people complained about missing features and bad customer service. You better believe they'd improve on all of that in future releases for fear of losing customers. If you'd prefer Apple to sink into the realm of so many other companies (stereotypically Microsoft) in how they handle hardware and software releases, then I have not much else to say to people like you.

While you're happy pressing the sync button, I hope when Apple updates MobileMe to Push automatically you're on here stating how you didn't update the system because pressing the sync button is more than sufficient. The rest of us will revel in simple progress.

 

[richpjr]

Sorry but you are one of the main ones that have had the sheep mentality of buying into all of this FUD and joining in on the witch hunt without taking the time to actually comprehend what was being said. If you want to now turn this into a back and forth personal war and Wasteland this thread, bring it on!

Otherwise, let's call a truce and I will concede (as I thought I already did) that yes, many are disappointed and now Apple has clarified for those people so we should all be able to move on. Fair enough?

You are accusing people of not taking time to comprehend what was being said. Again, I do comprehend your point, I just don't agree with it.

People are pissed for a variety of reasons about this, and not just because of the semantics of what was or wasn't promised or inferred. The product was sold before the servers were up and running and a lot of people are having a variety of problems. I'm glad things appear to be working fine for you. I'd be ecstatic if my only issue was what is or isn't push. But since I can't sync any contacts or calendar events, it's all kind of a moot point for me.

 

[SlapMonkey]

You are accusing people of not taking time to comprehend what was being said. Again, I do comprehend your point, I just don't agree with it.

People are pissed for a variety of reasons about this, and not just because of the semantics of what was or wasn't promised or inferred. The product was sold before the servers were up and running and a lot of people are having a variety of problems. I'm glad things appear to be working fine for you. I'd be ecstatic if my only issue was what is or isn't push. But since I can't sync any contacts or calendar events, it's all kind of a moot point for me.

Well, I do truly understand how frustrating it can be to expect one thing and have it not turn out to be what you thought. In your case, if you are are not even getting the features that, for example, I am getting, then I too would be as frustrated as you are and I do apologize for not being more sensitive to everyone's particular situation. I do hope it gets sorted out for you and I hope Apple gives more clarity in the future to what it is exactly we are all buying so we can all avoid this confusion and frustration.

 

[bengle3rt]

I remember reading at least one post with someone who called Apple and learned that push hadn't been enabled for the desktop apps YET.

https://forums.macrumors.com/showth...got+off+the+phone+with+Apple+push#post5797956

I am at work and can't, but someone else want to call Apple and confirm that it is in fact planned and we are just waiting for someone to throw the switch/deliver an update?

Trying to be the voice of reason here... any volunteers to contact Apple and see if this capability is planned?

 

[marco114]

Yeah but I don't read German and I don't want to send my mail all over the world when I do business mostly in the US. That's just lots of extra milliseconds.

Anyway, the problem is **solved** for now, by just modifying sync to every 3 minutes. As the next couple days transpires, some developer will get tired of everyone's complains and make a little app that watches the modification dates for those databases and force a sync automatically. All load will be down for apple and we won't have to sync every 1 minute.

I know people are also having sync issues coming **in** from MobileMe, that's a different story and likely a firewall/router issue.

 

[Hands0n]

Anyway the point is, if you had bothered to read what I posted you'd see we basically agree, .

I did and I do But I'm not quite prepared to run the streets shouting "Burn the Heretic"

Push, Sync, it all works as I have seen it here across Mac Pro (Tiger, finally!! damn .plists), Mac Mini (Leopard), Macbook Pro (Leopard) and iPhone 2G (thats the first one in old money). Enter stuff in one and it appears on all of the others. Too much to remember to hit Sync if I've made a change and just about to shut down the computer? Errr, no not really, 'tis what we had to do before, so no change there.... And I can only go by the evidence of my own eyes.

Will Apple give us Push in the Mac apps (Tiger and Leopard)? Who knows? But can we really not live with what we have got so far? After all, evolution didn't happen in a day. Six maybe .... errrr, don't go there

 

[jane doe]

I remember reading at least one post with someone who called Apple and learned that push hadn't been enabled for the desktop apps YET.

https://forums.macrumors.com/showth...got+off+the+phone+with+Apple+push#post5797956

I am at work and can't, but someone else want to call Apple and confirm that it is in fact planned and we are just waiting for someone to throw the switch/deliver an update?

just got off the phone with apple. They are looking into it.
IM me if you want this guys email addresses.

 

[marco114]

I think the real point is, it was implied that it was instant, easy and automatic. And it wasn't. That's really what this entire thread is about. Nothing more or less.

It doesn't even matter if the website or text on the website can be intrepreted in different ways or not, the fact that Steve and Phil almost laughed at Exchange of how lame it is and how much **better** Push is on MobileMe when in fact, it's nothing more than internet based sync.

As a developer, I think it's extremely misleading to say/imply a new technology and not do it.

 

[bengle3rt]

just got off the phone with apple. They are looking into it.
IM me if you want this guys email addresses.

Can you elaborate? It is not for sure a coming feature, they are just *thinking about it* at this stage?

 

[bj3949]

-

 

[Oilbrnr]

How could Apple implement true push from the cloud (servers) to your desktop Mac (client) anyway? That would require the known IP address of your Mac correct?

 

[bmk]

Holy crap, OK WE GET IT! Get a life already!

But you didn't get it - that is the point. You were the one who was shouting at everyone saying that they'd misread what Apple was really saying, remember? It is pretty clear that Apple has grossly mislead - whether intentionally or unintentionally - a lot of people over this. If you are saying that you 'get it' now - are you saying that you admit that Apple's advertising was misleading and that everyone who was complaining was actually right?

You may think everyone is going on about it too much - maybe a lot of things are working for you, but I am one of those who is continually plagued by server errors, mistakes in syncing, no push, can't access portions of my iDisk. And I am a long term dotmac subscriber - for me MobileMe has been an absolute unmitigated disaster. The weasly change in advertising doesn't help a bit.

 

[drober30]

-

Thats great that you saved this before the change. Apple really has mud on their face with this one. I'm new to Apple but one thing I feel will happen is Steve will make it up to us. I hope so because I want to continue to admire this company like I have started to do!

By the way I'm typing this on my new 24" 3.06 GHz iMac and I ordered Apple TV with it. I know there are allot of people switching over to Apple products and taking market share away from the PC so I hope they do the right thing!

 

[nvbrit]

How could Apple implement true push from the cloud (servers) to your desktop Mac (client) anyway? That would require the known IP address of your Mac correct?

Well they do know because you are signed in to MobileMe on your mac so there is a 'link' from your Mac to the service. The ironic thing is there IS true push from the 'cloud' down to the devices, anything I update on the cloud causes my little sync thing to immediately start turning on my Mac and my calendar updates immediately.

 

[Hands0n]

The core of this topic is Push vs Sync in MobileMe. Others have quite clearly posted on here what the exact situation is - there is indeed Push to the iPhone. The nub of the issue seems to be that there is no Push between the Mac computer and the MobileMe servers.

Setting aside for a moment those who are having genuine problems making any of this work at all, I feel that is completely fair to say that the actual ability to align data across Mac, MobileMe and iPhone does indeed exist in the MobileMe proposition. Whether that alignment be by Push or Sync does not, in practical terms, matter that much. It is, in my opinion, the fact that the data can be aligned like never before [from Apple].

Is it Exchange for the iPhone? Yes, inasmuch as a Windows Mobile user may use Exchange Direct Push to remain in sync with the Exchange server.

Is it Exchange for the Mac? No, not really. But it comes a bit closer than 10/7/2008 and the days of .Mac inasmuch as the iPhone and MobileMe are all in sync with the Mac (albeit eventually if you don't think to hit the Sync icon).

Apple have generally been one to take steady incremental steps forward rather than huge leaps and bounds. We see that with the iPhone 3G that could be so much more technologically. For instance, where is its front-facing camera for Videocalling, where is the update to the measly 2Mpxl camera etc?

It would be completely unsafe to assume that Apple will indeed implement Push on the Mac. But it would not be unreasonable to anticipate this coming up with a future OS X update.

Meanwhile, we surely have plenty enough toys to be playing with

 

[BillyBobBongo]

Meanwhile, we surely have plenty enough toys to be playing with

I dunno....I lot of those have been hurled out of prams over the last few days!

 

[nvbrit]

Well the whole push/sync issue is not the only problem with MobileMe... the ability to share a file in iDisk doesn't exist although screenshots in the demo's showed the 'share' option... plus I am still baffled why you cannot send an email in MobileMe and attach a file that is in your gallery or one of your iDisk folders, you can only upload a file from your Mac or PC!

 

[SlapMonkey]

I already conceded that I understand people's frustrations to a point, but for you mindless sheep to STILL constantly bitch and whine over something you didn't understand in the first place is just pointless! Me and a couple of others understood what Apple meant in all the initial ads and documents, we tried spelling it out for you further, and Apple now has even changed the wording for you simpletons, but you'll never be satisfied, you'll just continue to bitch and moan and cry and whine acting like the whole world just owes you everything for nothing.

 

[nvbrit]

I already conceded that I understand people's frustrations to a point, but for you mindless sheep to STILL constantly bitch and whine over something you didn't understand in the first place is just pointless! Me and a couple of others understood what Apple meant in all the initial ads and documents, we tried spelling it out for you further, and Apple now has even changed the wording for you simpletons, but you'll never be satisfied, you'll just continue to bitch and moan and cry and whine acting like the whole world just owes you everything for nothing.

The point is that there was nothing in Apple's original ads or demos that indicated the there wouldn't be true 'push' from a Mac or PC upwards to the cloud, certainly nothing that indicated 15 minute syncs only. Everyone has a right to be angry when it was falsely advertised, Apple has only now changed their wording because their original wording was wrong and gave a totally different impression of what the service would do and in fact a lot of Apple's behavior indicates that it really was supposed to be real push initially but something is not working correctly so for now it's 15 minute sync only

 

[bmk]

SNIP - yellow

Not going to respond to your insults. Anyone who looks at the sequence of posts can see what's been going on - and I think they will see that you're being completely out of order.

 

[cliffrouse11bas]

I think that everyone that is unhappy needs to express their dissatisfaction with Apple by email or phone call until we get an end result, which for me would be a product that was as advertised when I purchased it. I have already sent Mr. Jobs an email. I am pretty sure he doesn't actually read them or they would fill his iPhone up pretty quick. I will respond back as soon as I get an answer if I do.

 

[Hands0n]

.... the ability to share a file in iDisk doesn't exist

It has been delayed, held back, by Apple - see here

And see here

And the clue to using iDisk to share files is ....
http://idisk.mac.com/membername-Public
Replace membername with your MobileMe user ID

It works, I just used it - it is a workaround until MobileMe implement that aspect in their service. Soon? Who knows!!


Edit: It took about 3 mins of Google'ing to find that little lot! I feel like a bleedin secretary

 

[nvbrit]

I think that everyone that is unhappy needs to express their dissatisfaction with Apple by email or phone call until we get an end result, which for me would be a product that was as advertised when I purchased it.

I would just be happy if they would release a statement as to what is going on... is it just that the service was mis-advertised to begin with or was there really truly supposed to be 'push' up to the cloud and there is some problems implementing this currently. If it is the latter, I think people will be less annoyed if Apple lets us know they are working on it and plan a fix soon