Other Here we go again, yellow tint Xs /Xs Max

[davec25]

So if my only issues are pink gradient with a yellow > pink > blue shift, you think I should just keep it vs risk it? It looks good dead on, but I rarely look at it from that angle, so it's almost always compromised. It looks light pink most of the time. Seems like many units have these issues.

 

[ericgtr12]

I noticed it to an extent right away, also shifts a little blue when I tilt it. After about 5 minutes of using it I adjusted without issue, it's a beautiful display, probably worth at least trying out for a little while.

 

[4254126]

EVERYONE WAIT AND STOP RIGHT THERE!

I've noticed that depending on when I switch True Tone on and off, the white point shifts accordingly. True Tone also doesn't turn the screen yellow to the same extent every time in the same environment. I spoke to Apple Care and - according to the person I spoke to - there may be some problem with a new ambient light sensor on the XS. They tested mine and said it passed the test but were aware of the fact that recalibration might be needed. I'm not sure if this is something that can be carried out via an iOS Update. I just wished they could give us a calibration option like on macOS, as the screen is faultless just not the right colour temperature. It could so easily be fixed by us...

 

[kre62]

EVERYONE WAIT AND STOP RIGHT THERE!

I've noticed that depending on when I switch True Tone on and off, the white point shifts accordingly. True Tone also doesn't turn the screen yellow to the same extent every time in the same environment. I spoke to Apple Care and - according to the person I spoke to - there may be some problem with a new ambient light sensor on the XS. They tested mine and said it passed the test but were aware of the fact that recalibration might be needed. I'm not sure if this is something that can be carried out via an iOS Update. I just wished they could give us a calibration option like on macOS, as the screen is faultless just not the right colour temperature. It could so easily be fixed by us...

This has nothing to do with True Tone. In all these cases, True Tone was switched completely off.

 

[4254126]

This has nothing to do with True Tone. In all these cases, True Tone was switched completely off.

Did you not read what I wrote? The yellow hue on the screen changed, depending on the environment I first set off with (True Tone on / off). My (and the Apple Care guy) deduction is, it has to be software related (which also explains why the screen gets so yellow, even those XS with screens perceived to be perfect!

 

[kre62]

Did you not read what I wrote? The yellow hue on the screen changed, depending on the environment I first set off with (True Tone on / off). My (and the Apple Care guy) deduction is, it has to be software related (which also explains why the screen gets so yellow, even those XS with screens perceived to be perfect!

You still aren't communicating clearly. Are you trying to say that even with TT off, the screen changes?

No, it doesn't. The screen can look different depending on the lighting conditions you are in, but the screen itself isn't changing. Only with True Tone on does the screen change color temperature.

This thread is for issues with color temperature with True Tone Off. This is when comparing, in the same lighting conditions, to a known good phone like a good X or apple Display model.

 

[DJtheAppleFanatic]

Where would I check to see if my device is a C3?

 

[4254126]

You still aren't communicating clearly. Are you trying to say that even with TT off, the screen changes?

No, it doesn't. The screen can look different depending on the lighting conditions you are in, but the screen itself isn't changing. Only with True Tone on does the screen change color temperature.

This thread is for issues with color temperature with True Tone Off. This is when comparing, in the same lighting conditions, to a known good phone like a good X or apple Display model.

I honestly don't know what is so difficult to understand: Playing around with True Tone and going back to turning it off resulted in different colour temperatures of the screen - depending on the environment (dark room / out in the sun etc.) - I start off with. That's as concise as I can possibly put it.

To me that sounds like a misconfiguration of the sensor used for True Tone. That also explains why the XS models seem to go so overboard with True Tone turned on.

And as you may have read above: I'm also affected but a yellow-ish screen.

 

[Harthag]

EVERYONE WAIT AND STOP RIGHT THERE!

I've noticed that depending on when I switch True Tone on and off, the white point shifts accordingly. True Tone also doesn't turn the screen yellow to the same extent every time in the same environment. I spoke to Apple Care and - according to the person I spoke to - there may be some problem with a new ambient light sensor on the XS. They tested mine and said it passed the test but were aware of the fact that recalibration might be needed. I'm not sure if this is something that can be carried out via an iOS Update. I just wished they could give us a calibration option like on macOS, as the screen is faultless just not the right colour temperature. It could so easily be fixed by us...

Because AppleCare and / or geniuses are always right...SMH...I showed a tech at the Apple store the terrible color shift on the phone that I returned and she told me that turning off live wallpaper will resolve the color shift. I almost wanted to throw my $1000 phone through the glass window in disbelief at that response.

 

[davec25]

How do you think mine looks? I personally don’t mind it and it looks fine for my eyes.

I thought it looked like the description of mine. But then I realized what I saw could be my phone's display of your phone, so it's hard to tell.

 

[kre62]

I honestly don't know what is so difficult to understand: Playing around with True Tone and going back to turning it off resulted in different colour temperatures of the screen - depending on the environment (dark room / out in the sun etc.) - I start off with. That's as concise as I can possibly put it.

To me that sounds like a misconfiguration of the sensor used for True Tone. That also explains why the XS models seem to go so overboard with True Tone turned on.

And as you may have read above: I'm also affected but a yellow-ish screen.

As mentioned, your screen isn't shifting. Its the lighting conditions that make the screen look different. For example, in bright sunlight, your screen may look less warm, true tone or not. The screen itself isn't changing in this instance, it's just the lighting conditions you are in. Weather or not you just switched off true tone, your screen would have looked the same had you left true tone off and simply moved from an indoor location to the outside. This has nothing to do with True tone or the sensors on the phone.

In order to actually compare, you need a reference phone to compare to. If your phone looks less warm in sunlight, the other phone will look even cooler. Trying to compare the same screen in different lighting to itself will not help you with this issue.

 

[M5RahuL]

Having been thru the screen-lottery with the iPads, and MB Pros.. I can definitely relate.. Luckily, my XS is milky white ( hate the TT, so that stays off ) on the first go and that's a miracle for me!

 

[4254126]

As mentioned, your screen isn't shifting. Its the lighting conditions that make the screen look different. For example, in bright sunlight, your screen may look less warm, true tone or not. The screen itself isn't changing in this instance, it's just the lighting conditions you are in. Weather or not you just switched off true tone, your screen would have looked the same had you left true tone off and simply moved from an indoor location to the outside. This has nothing to do with True tone or the sensors on the phone.

In order to actually compare, you need a reference phone to compare to. If your phone looks less warm in sunlight, the other phone will look even cooler. Trying to compare the same screen in different lighting to itself will not help you with this issue.

I (nearly) give up. Obviously (!) I have reference devices (calibrated MBP and iPad Pro) which have an identical colour temperature. I'm not comparing apples with pears here... I'm comparing the XS Max screen in identical lighting conditions, after "setting off" with different environments with True Tone (please read above). Same lighting, different colour on the XS Max. And that's in comparison with the other devices.

Most of the Apple Care help is BS and I skip though by asking for second level support. If asked if I could please reset my device I always answer: I've already done that. Apple "genius" agreed to the problem, but some of the things we are seeing in this thread could be related to the TT sensor. He's forwarding it to higher levels. In the meantime I'll be stopping by my closest Apple Store to inspect the devices there and ask to get an exchange (but open it there an then).

 

[kre62]

I give up.

I will too after this. I perfectly understand what you are trying to say, I'm just telling you that your assumptions are incorrect.

You are trying to say that in different lighting conditions, switching true tone off will result in a different level of yellowness to your screen.

I am telling you that the level of "yellowness" on your screen will be the same regardless of if you first switch true tone off or not. Screens look different in different lighting conditions, which is why you can only compare to a reference device in the same lighting.

Hope that helps.

 

[4254126]

I will too after this. I perfectly understand what you are trying to say, I'm just telling you that your assumptions are incorrect.

No.

You are trying to say that in different lighting conditions, switching true tone off will result in a different level of yellowness to your screen.

No.

 

[Ksanchez2278]

I must have got lucky this go round. First I went into apple store and made sure my max and the max in the store had the exact same settings. And my phone was brighter and whiter than theirs. Then I went into costco to compare maxes and costco max had a horrible pink tint at the slightest angle. The worker said they could see a huge difference.. I guess my phone is one of the good I ones

 

[davec25]

interestingly, with tru-tone on, my color shift is less.

 

[Teach4]

Here is my screen shot. I had someone tell me they thought I had a bad screen. I don’t think so.

 

[kre62]

View attachment 791224 Here is my screen shot. I had someone tell me they thought I had a bad screen. I don’t think so.

You cant use a screenshot. You have to take a picture of the physical screen with another camera.

Damn dude.

 

[shadow82x]

I'm amazed at how so many people think a screenshot will show their actual screen. Facepalms.

 

[Teach4]

I don’t have another camera to take a picture with, so I did the best I could with what I have. Sorry you guys think I am stupid.

 

[Itsjustcole]

Haha. It’s just a common sense thing, but I get ya. Even if you did have the means to take a picture, it’s difficult to tell the extent of your problem without a proper comparison, side by side.

 

[Zaft]

Why not just adjust the tint and intensity in settings? It worked fine.

 

[DanRyb]

Why not just adjust the tint and intensity in settings? It worked fine.

It's a bandaid, if anything. Not a true calibration. And sadly it doesn't seem to affect everything on the screen. For example, my display by default is MUCH warmer than I prefer. I turned on the color tint to blue and I'm actually REALLY happy with the outcome, even though I know this isn't a true RGB/white point calibration. On top of that, when I get notifications while I'm using the phone, they do not come through with the color tint applied. They're the default/native display color. So that is constantly serving as a reminder I have a screen I am less than happy with.

I'm definitely buying a new one this weekend in hopes of finding a cooler display.

 

[Harthag]

I'm amazed at how so many iPhone users think a screenshot will show their actual screen. Facepalms.

Fixed. Just being sarcastic, couldn't resist throwing in an Android vs. iPhone jab.

Why not just adjust the tint and intensity in settings? It worked fine.

More to it than that, it just adds a color filter and messes with other colors. Most enthusiasts here agree this can't fix an - abnormally- yellow screen. Vast majority of people, sure, it'll help. Whatever floats your boat.