yeah i was wrong...for some reason i was thinking of the limited warranty. i used to do tech support for apple and i'd get so used to saying "apple's warranty does not cover accidental damage." I guess that's what my brain was remembering.
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iPhone X iPhone X scratched in 4 days
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yeah i was wrong...for some reason i was thinking of the limited warranty. i used to do tech support for apple and i'd get so used to saying "apple's warranty does not cover accidental damage." I guess that's what my brain was remembering.
What DO you expect to happen if you put a glass and polished stainless steel object in pockets with keys, pocket knife, or whatever you carry in your pocket???
I guess some people don’t value the money they have spent. I wouldn’t just throw a set of keys on the windshield on my expensive truck. I wouldn’t do the same with a phone. Regardless of how tough the company says the material is.
At a minimum I would run a glass screen protector and let it be the sacrificial lamb as the saying goes. I have always run screen protectors and cases. Although I spent the money on Apple care this time and will probably go casesless occasionally.
I guess some people don’t value the money they have spent. I wouldn’t just throw a set of keys on the windshield on my expensive truck. I wouldn’t do the same with a phone. Regardless of how tough the company says the material is.
At a minimum I would run a glass screen protector and let it be the sacrificial lamb as the saying goes. I have always run screen protectors and cases. Although I spent the money on Apple care this time and will probably go casesless occasionally.
Yeah,might want to cut your nails and use some hand moisturizer.....
No actually, it's "In Soviet Russia". It's called a Russian reversal: https://en.wikipedia.org/wiki/Russian_reversal
Or take it to a Costco parking lot on a Saturday.
Yeah, either you don't sweat it, or you're the kind of person who does and you just prevent it in advance.
Some people don't worry about their cars much, they'll park as close as possible to <whatever>. Me? I find an isolated spot, and end space, and walk. I either have a concern and find a solution, or don't and ignore the results
Provided a little editing to improve the relevance of your post in the context of the thread topic
Some people don't worry about their cars much, they'll park as close as possible to <whatever>. Me? I find an isolated spot, and end space, and walk. I either have a concern and find a solution, or don't and ignore the results
Provided a little editing to improve the relevance of your post in the context of the thread topic
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So this happened - screen is basically ruined in 4 days of normal use. These grooves can be felt not just by a nail, but with a naked fingertip, so I assume this is not an oleophobic coating that got damaged - it's the glass itself.
I must say I've never used a screen protector of any form and never had ANY scratches on all of my previous iPhones since 3G. The last owned one - 7 plus - was constantly dropped in sand, mud, snow, rocks and dirty pockets for half a year - no dings or abrasions are present.
And before you say that I have sand im my pockets or other abrasive stuff - no I do not, I keep my clothes perfectly clean
I will try to contact some of the Apple Authorised Service Centers today with this problem, as I don't have any official ones in Moscow, and I'm also hoping to receive any kind of help and advice from here too!
Two deep grooves on the right side of the screen:
View attachment 733570
Tons of micro-abrasions in the top right corner:
View attachment 733572
Half year old and literally abused 7 plus VS 4 day old X:
View attachment 733571
There's no way in hell those scratches were just done by random in your pocket and you were innocent.
looool those scratches are very deep and looks like real damage to the phone. Hairline scratches would be another story but those are more serious.
My point was that AppleCare doesn’t cover cosmetic damage. If you ‘finish it off’ then it’s not cosmetic damage. It may be fraud though.
I never put a phone with something else in a pocket, not even with a piece of paper.
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Unfortunately, AppleCare is not available in my country.
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Glad that your screen is alrigth!
I will try to convince the service man, that it is a defect screen - it should not be able to scratch THAT easily in this short period of time.
What's time got to do with it?
Yeah, that looks like the scratches I got on my brand new Apple Watch last month when I brushed it against a concrete wall at work. It sucks, but a screen protector covers it. I kind of wish I had bought the SS now with the Sapphire screen, although I managed to scratch that on my series 0, likely with the diamond on my wedding band.
There is no way to get around it without using a screen protector. Without it, you are risking some sort of scratch, either deep like those, or microscratches in the oleophobic coating.
There is no way to get around it without using a screen protector. Without it, you are risking some sort of scratch, either deep like those, or microscratches in the oleophobic coating.
I'm using some inexpensive film style protectors from TechMatte (their amFilm product). $7.99 for a 3 pack, pretty easy to install (hahaha, the notch makes it easy to line up!), they have a nice glasslike feel, are very clear, and protect from 98% of the daily type of scratches (especially things in your pocket).
No it won't. Terrible advice. If there is extensive cosmetic damage you'll be required to pay the deductible.
somehow my X got a small gouge in the middle of the screen, like a very small chip out of the glass. Absolutely no idea how it happened (no I never had dirty, sand or keys in my pocket) and I hadn't done anything physical with it that may have caused it.
Either way, called apple support, the lady on the phone reserved me a brand new 256 silver at my local apple store (no idea how they actually has some, this was Monday night), went to the Apple store and they swapped it no questions asked.
Really does make me wonder why they made such a big deal about this glass being the most "durable" ever.
Either way, called apple support, the lady on the phone reserved me a brand new 256 silver at my local apple store (no idea how they actually has some, this was Monday night), went to the Apple store and they swapped it no questions asked.
Really does make me wonder why they made such a big deal about this glass being the most "durable" ever.
I feel for the OP, I do. Having a scratched/damaged screen must suck.
But I don't buy the story of "this phone has never been in contact with anything hard or scratchy, I swear" in the face of a scratched screen. Something hard and abrasive came into contact with the phone with some force. Glass doesn't just scratch itself.
But I don't buy the story of "this phone has never been in contact with anything hard or scratchy, I swear" in the face of a scratched screen. Something hard and abrasive came into contact with the phone with some force. Glass doesn't just scratch itself.
Welcome to MacRumors...
Where screens scratch themselves, phones bend it like Beckham, wet themselves and arbitrarily jump off/out of tables/laps/counters/pockets/hands, without anyone seeing them!
Did I miss anything?
This is why I had Apple place a $40 Belkin Invisiglass on my iPhone X. Not taking any chances this time around.
My wife tends to keep her cellphone in her purse, which is the main reason why I installed a screen protector on her device. I did the same thing for mine and my nephew’s (he’s using an iPhone 8).
Your first mistake was assuming that past performance is indicative of present results. Your second mistake was not properly protecting your device, and then being dismayed that damage occurred.
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Can scratch by contact.