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iPhone XS Max Is the mobile reception on the xs Max even worse than iPhone X ?
- Thread starter mydogeatsbeats
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Apple may or may not ever even acknowledge there is a problem. It isn’t so much about writing off these phones as much as it is protecting ones investment. You may not mind getting stuck with a phone that is inferior and at best all they can do is tweak it, but some of us would rather return them and wait on the sidelines with our money in our pockets while they figure it out. Apple has a long history of not handling situations like this very well.
I'm sure they did find it, but Apple "culture" today - nobody reports any problems.
Fear rules.
Oh I've already advised people with issues to return the phone and re-buy when the issue is addressed. I cancelled my preorder. My point was in the context of raging at Apple at such an early juncture.
There is simply too much that can go wrong for them to publicly address this without as much info as possible.
Apple will probably hold off announcing anything until the initial 14 day return window has passed.
Or just release a SW update and say nothing at all.
I believe they will be working on most of the issues identied and it’s evident that they monitor these forums.
That said, I am not experiencing any of the issues with LTE or WiFi, as far as I can tell, on my XSM. I did have a strange screen flicker and my device was replaced.
I have a Google Mesh WiFi system and it automatically issues 2.4/5 bands for devices to connect to.
Or just release a SW update and say nothing at all.
I believe they will be working on most of the issues identied and it’s evident that they monitor these forums.
That said, I am not experiencing any of the issues with LTE or WiFi, as far as I can tell, on my XSM. I did have a strange screen flicker and my device was replaced.
I have a Google Mesh WiFi system and it automatically issues 2.4/5 bands for devices to connect to.
I just posted very politely to the Apple Community my connectivity issues/return and to ask when Apple would expect to have a resolution as I very much wanted to purchase another.
Just maybe, I’ll get a response?
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And that’s the phone I went back to when I returned my Max. It’s been three years and even though the 6S Plus still runs like a champ, I really want a new working Max.
Just maybe, I’ll get a response?
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This is very much where I am. I went through the same with my 6 Plus and although a software update did help a bit, the phone was still a dog. I couldn’t wait for the next release the 6S Plus.
And that’s the phone I went back to when I returned my Max. It’s been three years and even though the 6S Plus still runs like a champ, I really want a new working Max.
I unfortunately think it’s this case of the modems just being worse. Today I was in the apple store and over heard a girl telling about her xs dropping calls when her x and other iPhones wouldn’t. I read someone’s write that the Intel have a harder time hanging on the lower signal where the Qualcomm would and that sounds like what could be that girls problem her being used to the performance of Qualcomm modems.
It is best to report problems to Apple, in my opinion. Sprint does nothing but teach their employees how to apologize for everything and make promises that aren't kept. Whatever it takes to get the customer off the phone.
Your problem won't be fixed by Monday. It will be later than that when the next iOS update is released.
The first time in my life that i'm going to return an Apple Product, and i love this phone, but the reception issues are so annoying. I hope it's just a software problem and not a design or Intel modem one, and I hope that next year is completely solved. Here are some tests I did yesterday in different places of my house. The iPhone Xs is almost always getting 50% less than my iPhone 6s. Disappointing
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I donn't think so. We here in Europe - other than you in the US - had to deal with Intel-only modems since the iPhone 7. The Qualcomm modems never were sold in Europe due to other frequencies.
My sister has an iPhone 7 (since release) and I own an iPhone 8 Plus - of course BOTH equipped with Intel modems. Both are running with the same carrier (O2 Telefonica) as my iPhone XS. Neither the 7 nor the 8+ are experiencing dropped calls and frequently switching to EDGE - the XS however does that continiously.
Yesterday I returned the XS and switched back to my 8+. I'm just glad I didn't sell it already like I have done the years before...
It has to be a problem with that sepcific Intel modem model they are using in the XS/XSMax or something with the antenna design. Third option (witch I hope for) is, that it is simply a software or firmware issue that can be sorted out by an update of iOS and the modem firmware.
It’s a mix! Weak antenna and the modem that is bad at reconnecting and holding signal in weak signal areas. It’s like the worst of two worlds. Had Apple equipped these phones with Qualcomm, it would’ve mitigated the antenna design a bit.
Seems like a hardware issue. Apple will silently fix the hardware for the future phones yet to be made. For the ones already made and people already have, they’ll issue a software update to “help”, but it won’t 100% mitigate the issue unless you have the hardware upgrade.
If it's hardware they will have to submit a new FCC report and we will all know when a fix is out so it want be silent at all .
Not defending Apple, but I highly doubt it. iPhone is more than half of all the profits that Apple make.
I think he means future models not updated hardware for current ones.
Work for them, do you? Didn’t think so.
Interesting, because sometimes the XS does better than the 6S. Suggests it’s software rather than hardware, surely (assuming nothing else changed between tests?).
They release new hardware, I’ll exchange this for a new one. That’s the whole point of their warranty and AC+.
if you are not in a rough coverage area or use primarily 2.4 you won;'t notice.
So with your statement, when would you estimate the future phones with the fixed hardware to come out? In a month? Six months? I’m one that returned my Max and impatiently sitting on the side line waiting to jump back in when both the connectivity and charging issues are resolved.
Does anyone know of any other widespread issues with the Max to be aware of?
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To really be sure test both WiFi and Cellular service with side by side phones. That’s what I did (swapping the Sim) and could clearly see the difference with cellular connectivity. I had no issues with WiFi on my Max.
Upgrading from my iPhone X to the iPhone XS Max the Wi-Fi issues are terrible has problems connecting The LTE barely shows up usually it’s only 3G I don’t have one at best two bars the iPhone X is so much faster when picking up the Wi-Fi signal and has LTE 4G and has all bars does anybody else have these problems because I expected it to be faster with the new chip or better Wi-Fi connection signal you know, this is depressing you know I paid a small fortune for this man I hope they do something to fix this because several members in my family all got the new iPhone XS Max and we all had the same problem !!!
The only ONE truth is Apple knows what is going on best being their hardware and software. Not going to jump to conclusions based upon armchair experts.
The same "experts" who scoffed the i9 Macbook that hardware sucks etc., not giving a software patch possibility any thought, and haven't heard a peep in the media since the software patch (and many publicly retracted their "sucks" comments on Youtube).
The same "experts" who scoffed the i9 Macbook that hardware sucks etc., not giving a software patch possibility any thought, and haven't heard a peep in the media since the software patch (and many publicly retracted their "sucks" comments on Youtube).
It bothers you? Really?!
How do I know? You said so yourself and I quote: I went to a carrier store and the employee told me "yes there is an issue and Apple knows about it, they are pushing an update soon"
There you go.
And if you read this thread you'd see many people have given their phones to apple engineers to investigate. Others have been contacted by apple to install logging software on their phones.
And you also said: "I believe Apple is looking into some customers phones"
That's actively investigating!
There are many ways to do it without causing a huge public outcry. They’ve done it before: the iPhone 4 revision released for Verizon, its antenna design was kept and reused in the iPhone 4S as well.
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