These phone are thoroughly tested by Apple before release. I highly doubt it's a software issue. It would have never been released like this if a fix was as simple as software. If it's a poorly designed antenna, then we are stuck. This is occurring on many carriers, which would lead me to believe it's a hardware issue.
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iPhone XS Max Is the mobile reception on the xs Max even worse than iPhone X ?
- Thread starter mydogeatsbeats
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I’m trying my best to replicate the problem I can’t. I’m at the Ohio renaissance festival today in a rural area of Ohio and all is well with my max.
I also forgot to mention that my device is in an Apple leather case. So I am not touching the antennas.
I believe lots of people use iPhones for phone calls. They eliminate the landline and use iPhone for cell/LTE calls, FaceTime audio, and FaceTime video. This thing is, primarily and most importantly, a phone.
I can’t imagine Apple would release a product knowing that the reception and attenas are bad. I’m sure they look at things differently after antenna gate. I haven’t had a chance to put my max through the usual everyday tests yet since it’s the weekend. Are people only reporting this with the max and not the xs?
Seeing great improvement thus far on Verizon. Went from 40mbps on my X to 80mbps on Xs Max at my house and finding improvement in areas I used to have weaker reception.
Strange. Maybe some are leaving the factory without the antenas being hooked up. If it’s a hardware issue with design why are people seeing even better results lol?
LTE speed tests are also meaningless. During the day at home, I max out at 35 to 40 Mbps, late at night it jumps to over 100 on both my X and Max. So many variables such as congestion, and bands you are using. The max may be indeed better because it is using a different band compared to older models, but that doesn't mean it's getting better reception.
https://www.wiwavelength.com/2018/09/iphone-xs-and-xs-max-mostly-fail-to.html
The max just doesn’t have a great design for RF performance.
People won't be as forgiving considering how much we paid for the Max. Could see a lot of returns next week, and cancelled orders. If it truly is a poor antenna design, Apple needs to be held accountable and offer full refunds to those who want to return them and we should not be charged a $50 restocking fee by the carriers.
got an XS with the a case the results are the same with or without the case. I have always used this same brand case since the Iphone 5 without issues
XS has better antenna design compared to the Xs Max. The issue is with the Max.
This is clearly an issue with both phones and not just the max . ATT tech support backs this up !
I think the max is the more popular model so we will see more with the max.
Both me and my father have a Max, and when where my parents lives the reception is utterly poor. They need to rely on FaceTime audio, Viber etc since you barely can use the regular phone.
Anyway. Both of us had iPhone 6S plus, and not both upgraded to Max. Both uses a case, and the reception is definitely improved. We could have a clear phone conversation.
Happened to me yesterday. Thought it was just the area I was in. Just happened to me at home. I'm on Verizon with XS Max and had previously been using an unlocked ATT iPhone x and Galaxy Note 9 with no issues.#RETURN GATE 2018
Just got another animated searching for signal on my phone
My guess we will see a Samsung ad within a week mocking the reception issues with the new iPhones showing people walking around with the notch on their forehead not being able to make calls.
I can’t believe Apple would release something like this. If this goes viral and makes headlines it will really harm Apple if it’s a hardware issue with both phones. A really small reduction in signal over previous phones is one thing but it’s sounds like it’s really bad for some users. I guess we will have a better idea next week on what’s going on here.
I too can back up that this is not just limited to the MAX, as I have the XS and am having these issues. I have the official Apple XS leather folio case on the device as well, for whatever that's worth. On my X I had the same folio case and none of these issues. My carrier (Sprint) is not having any issues with signal with the other X in the house right now, just my XS is having problems staying connected.