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jlt1984

macrumors newbie
Nov 3, 2011
25
27
Really got some time to take my phone out and about and the issue is so bad for me. I fully am aware signal bars are meaningless but I was getting full bars and could not make a connection at all with my phone via cellular or data in several areas this past weekend. Never had issues in these areas in many years. I couldn't send iMessage's or text messages and phone calls held on for a few seconds then dropped. Trying to load maps so I could find local places wouldn't work at all. It's very disabling if I had to rely on this phone solely.

Same way I feel. As long as I stay in the city I could possibly deal with it in exchange for the much improved camera but I would always be concerned on road trips, which is the reason I'm still on Verizon in the first place. I just don't feel like it should have to be such a compromise at this price point. Not really sure what to do if they don't make some kind of comment as the camera is important to me, but I am not won over by Samsung enough to switch out of the ecosystem at this point.
 

Smoothie

macrumors 6502a
Jun 23, 2007
781
544
California
I just took a quick look at the Apple subreddit. There are only a handful of threads on this issue. The longest refers to testing before the phone was actually released, which shows great data speeds. But a much smaller thread based on real-world results mentions the Macrumors article that refers to the WiWavelength analysis. The longer thread has no updates since the phone was released, and the shorter thread which contains complaints of poor LTE speeds has very little recent activity. Both have fallen way down in Reddit visibility.

Edit: The Macrumors article doesn't directly mention the WiWavelength analysis, but it does refer to this thread which does.
 

jona2125

macrumors 6502a
Jul 12, 2010
780
651
Same way I feel. As long as I stay in the city I could possibly deal with it in exchange for the much improved camera but I would always be concerned on road trips, which is the reason I'm still on Verizon in the first place. I just don't feel like it should have to be such a compromise at this price point. Not really sure what to do if they don't make some kind of comment as the camera is important to me, but I am not won over by Samsung enough to switch out of the ecosystem at this point.

That's the funny part, it's not even in areas that are all that rural. Though in rural areas I'm seeing no real change so far, seems to catch the fringe of the network just the same. The issue is mainly where the phone doesn't have concrete location. The reason I haven't noticed much issue with my XS until recently was because I normally stay in one spot during use of my device but the past 4 days I have been all over in the place. Normally I use other devices to do tasks and just leave my main phone on the desk. I noticed that it's like it takes forever to lock itself in and establish a pathway for connection or something when trying to use it at well covered areas that I'm not stationary in. At my office it's generally fine. Aside from doing actual speed tests it's not noticeable (speed test is about 30% on average less than any other device) because the connection is persistent. This all could be in my head but that's just what I notice. At home and at work the phone is generally fine, but just going to a gas station 2 miles away from home and then trying to find the hours of a store caused major changes in the connection despite the signal graphic not changing anything. Even running trying to run a speed test just hung indefinitely and wouldn't even start the test and no other devices on the same network with me had this issue.
 

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elitypes

macrumors regular
Oct 5, 2007
114
201
That's the funny part, it's not even in areas that are all that rural. Though in rural areas I'm seeing no real change so far, seems to catch the fringe of the network just the same. The issue is mainly where the phone doesn't have concrete location. The reason I haven't noticed much issue with my XS until recently was because I normally stay in one spot during use of my device but the past 4 days I have been all over in the place. Normally I use other devices to do tasks and just leave my main phone on the desk. I noticed that it's like it takes forever to lock itself in and establish a pathway for connection or something when trying to use it at well covered areas that I'm not stationary in. At my office it's generally fine. Aside from doing actual speed tests it's not noticeable (speed test is about 30% on average less than any other device) because the connection is persistent. This all could be in my head but that's just what I notice. At home and at work the phone is generally fine, but just going to a gas station 2 miles away from home and then trying to find the hours of a store caused major changes in the connection despite the signal graphic not changing anything. Even running trying to run a speed test just hung indefinitely and wouldn't even start the test and no other devices on the same network with me had this issue.
There is no rhyme or reason IMO. I am in NYC which is obviously a major city with coverage everywhere, however am experiencing AWFUL LTE/WiFi connectivity. It's definitely not restricted to rural areas as I've seen others on this thread believe.

I have never experienced issues in all the times having a mobile phone in NYC, which has consisted of only iPhones since the original launched. It is definitely a major concern for me as this weekend I wasn't able to use waze on my phone during a short trip upstate. Also couldn't successfully make phone calls with the other person cutting in and out and saying they couldn't hear me. All the while my wife's iPhone 6S had ZERO issues right next to me. We had to rely on her phone during our quick trip.

I know the nuclear option would be just to refund my phone and either buy an 8 or something else. Unfortunately I don't have a backup phone and am too heavily invested in the Apple ecosystem with my entire family being on iOS devices. I don't want to have to buy an older phone, but it might be my option if Apple isn't going to address this anytime soon. If/When the Apple support engineer contacts me again, I am going to SPECIFICALLY ask if they can offer me a loaner phone until the issue is resolved at which point I would want a new XS Max. Who knows if they would be willing to do anything for me.

Sorry for all these long-winded posts. I am just really frustrated.
 

1144557

Cancelled
Sep 13, 2018
925
2,413
I just took a quick look at the Apple subreddit. There are only a handful of threads on this issue. The longest refers to testing before the phone was actually released, which shows great data speeds. But a much smaller thread based on real-world results mentions the Macrumors article that refers to the WiWavelength analysis. The longer thread has no updates since the phone was released, and the shorter thread which contains complaints of poor LTE speeds has very little recent activity. Both have fallen way down in Reddit visibility.

Edit: The Macrumors article doesn't directly mention the WiWavelength analysis, but it does refer to this thread which does.

To be fair analyzing charts (WiWavelength) is not the end all be all.

It would be like analyzing a say 350hp car horsepower rating reported to the government. But then people drive the car and realize its a heck of a lot faster than the horsepower numbers suggest in real life.

Real life is what matters, numbers are for bean counters.

If this was as wide spread terrible in the real world it would be a huge story; especially people in the midwest where coverage can be spotty. But we're just not hearing about it from more than a handful of people.

It makes you think this is something software not holding onto certain towers/bands which is why you see it in rural where towers are spread out much farther; and some are seeing it in the big cities too where its very congested and lots of towers to switch between.
 

Frankfurt

macrumors 6502a
Dec 4, 2016
740
889
USA
Lots of speculation here. Probably several root causes: relatively poor antenna performance, non-optimized carrier firmware, bugs in iOS and faulty hardware for some - probably few - phones.

I have used my XS since launch day on various trips both domestic and international and not seen any worse (or better) connectivity compared to my previous iPhone 7. I have been in areas with poor and strong signals and roaming in Europe with various carriers through VZ Travel Pass. No issues that I have not also seen with the iPhone 7.
 

Rayfire

macrumors 68030
Aug 25, 2008
2,579
148
PNW
From the frontpage, it appears they're addressing the WiFi issues, but no signs of cellular improvement in the release notes.
 

ROLLTIDE1

macrumors 68000
Sep 12, 2012
1,906
625
From the frontpage, it appears they're addressing the WiFi issues, but no signs of cellular improvement in the release notes.
They have told me that there is no fix at this time and do not know when there will be one . They need to go public with this before it's hits the media
 
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Lobwedgephil

macrumors 603
Apr 7, 2012
5,792
4,757
They have told me that there is no fix at this time and do not know when there will be one . They need to go public with this before it's hits the media

It has already been in the media, but I don't see them bringing it up unless or until they can fix it. Hopefully this updates solves the wifi problem though, gets us halfway there.
 
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rebretz000

macrumors 6502
Sep 29, 2018
283
318
If we want this to get more attention maybe more people need to reach out to the reviewers or bloggers. I sent a message to Unbox Therapy as he seems like the only one not worried about pissing off Apple. If others want this out there I suggest sending him a request via his webpage. Ask him to look into and test it himself to see if he can replicate the issues. He has 7 or 8 iPhone Xs Maxes. Explain the low signal, extremely slow downloads, drop calls. The more that reach out the more likely he will look into. Like he did with Charge Gate.

http://unboxtherapy.com/
 
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1144557

Cancelled
Sep 13, 2018
925
2,413
If we want this to get more attention maybe more people need to reach out to the reviewers or bloggers. I sent a message to Unbox Therapy as he seems like the only one not worried about pissing off Apple. If others want this out there I suggest sending him a request via his webpage. Ask him to look into and test it himself to see if he can replicate the issues. He has 7 or 8 iPhone Xs Maxes. Explain the low signal, extremely slow downloads, drop calls. The more that reach out the more likely he will look into. Like he did with Charge Gate.

http://unboxtherapy.com/

One has no idea how Apple learned of the charge issue first. It may have been direct calls/emails to Apple

To suggest that this idiot had anything to do with it facepalming his little head dramatically screaming at the camera like some mentally ill circus clown is a laughable assumption.

A REAL LEGIT news outlet would be the better course. NY Times, Bloomberg, even The Verge or some legit news-ish site. The problem is NO LEGIT news outlet is going to blast Apple without the facts first; no one even understands what the exact issue is yet. Just a bunch of speculation.

But this site (a MUCH more legit news site than clown Lew) and many others have already run it as a story that Apple is looking into it; not sure what else people expect it takes time. More than the 7-10 days it's been unlike something small like the charging issue easy fix. https://www.macrumors.com/2018/10/03/iphone-xs-lte-connectivity-apple-investigation/
 
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jtrue28

macrumors 65816
Apr 10, 2015
1,031
711
Lexington, KY
My wifi still not connecting to 5g. 9 airport extremes, all hardwired as extensions spaced very well throughout the house. I’ll keep monitoring, but doesn’t look to be fixed.
 
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Messier77

macrumors member
Oct 29, 2007
32
17
Managed to talk AT&T into putting me back onto an unthrottled plan and now I’m getting solid 60mbps download speeds on LTE, so all seems good.

Best of luck to everyone experiencing problems. I hope Apple eventually fixes it and does something to make it up to you.
 

rebretz000

macrumors 6502
Sep 29, 2018
283
318
One has no idea how Apple learned of the charge issue first. It may have been direct calls/emails to Apple

To suggest that this idiot had anything to do with it facepalming his little head dramatically screaming at the camera like some mentally ill circus clown is a laughable assumption.

A REAL LEGIT news outlet would be the better course. NY Times, Bloomberg, even The Verge or some legit news-ish site.

But this site (a MUCH more legit news site than clown Lew) has already run it as a story that Apple is looking into it; not sure what else people expect it takes time. https://www.macrumors.com/2018/10/03/iphone-xs-lte-connectivity-apple-investigation/
I seen no mention of charging issues out there anywhere until his video so at least it helped bring it to the forefront. That macrumors article is based on one guys tweet so there's nothing to actually support that Apple is doing anything. No major news organization is going to cover it as it is so something better than nothing.
If you have a better suggestion than sitting around doing nothing I'll listen.
 

1144557

Cancelled
Sep 13, 2018
925
2,413
I seen no mention of charging issues out there anywhere until his video so at least it helped bring it to the forefront. That macrumors article is based on one guys tweet so there's nothing to actually support that Apple is doing anything. No major news organization is going to cover it as it is so something better than nothing.
If you have a better suggestion than sitting around doing nothing I'll listen.

Again you have no clue what Apple knew know or didn't or what was out there. Coincidence doesnt create fact.

Which is funny because a simple Google search between 9/22-9/28 when clown made his lil video on 9/29 reveals MANY postings of charging issues, even on Apple's support page

5 days earlier on 9/24 https://discussions.apple.com/thread/8551504

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More results from discussions.apple.com

HUNDREDS of posts about it on Apple's own site. But they didn't know nothing? :rolleyes:

and even on these forums on 9/27 https://forums.macrumors.com/threads/new-iphone-xs-max-charging-issues.2143595/

Thats the problem with social media, sheep idiolize these idiots getting paid tens of thousands per clickbait video making them richer.


And there are more than "one guys tweet." Apple is reaching out to people to install logging profiles; in this thread/forum there are at least half a dozen who have said so. Unless everyone is lying with the same exact lie somehow.

The suggestion is the same, WAIT. It takes more than a week to figure out a complex issue; you are dealing with 4+major carriers and over 2 DOZEN LTE bands. They need to figure out where the issue is, assuming its baseband/software fix the issue (and if baseband need Intel involved), and still test it on every single carrier and band. Again, this is not a simple fix like the charging was; that was a simple USB security not letting the charger through alter a few lines of code to change that behavior.
 
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