And then there's the flip-side of the argument, where Apple is supposed to be the solution that "just works", which is why we pay a premium for it. the speakers should have just worked, without the poster having to do much of anything about it, and apparently they didn't. The Apple Software should have just run faster on Apple hardware, without the user having to do much about it, and apparently it did not. for the most part, we don't buy macs because we want to fiddle with stuff, we buy them because we want them to just work. And with the nMP hasn't Apple made trade-offs (eg. a lack of extensibility) to take that model to the extreme?
It reminds me of a usability session 25 or so years ago, when we hired a few test users to try to install our Mac Software. There were a dozen or so of us behind one-way glass, as users came into the test room to try to install our software. We had three users lined up, which was supposed to take about two hours. An hour and a half into trying, the first user just up and quit the program, saying she didn't need or want the fee, without having gotten anywhere with our software.
And those of us on the other side of the glass quickly went from muttering "stupid user" to "stupid us". Again, we pay a premium for Macs to just work, especially if the whole stack if Apple hardware and software. If, for example, the internal speaker didn't work, I don;t see that as a user error, but Apple's.