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🌎 Mac Studio Pre-orders, Orders and Delivery Status Thread - All Countries (2022)
- Thread starter Juuro
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My Ultra 20/64 128 8TB ordered March 8th shipped this morning and UPS has it arriving Friday. I just wish I had my 3 ASD but I’ll use my ACDs in the meantime.
Called Apple, basically the same story, but there's only so much they can do to get the pallet moving. They repeated their offer to call back when it's delivered to receive some sort of compensation. The latter should be enough reason for anybody to give them a call
There’s a load (with mine on it) which left HK yesterday and arrived this morning in Dubai via Taiwan. They should be on the UPS flight to cologne this afternoon and arrive late tonight.
Assuming truck connections go as hoped, any NL deliveries should go ahead tomorrow. Otherwise it will be next Tuesday I think due to the holidays. Delivery to the UK takes another day which is why you guys get hit by the Easter delay.
Assuming truck connections go as hoped, any NL deliveries should go ahead tomorrow. Otherwise it will be next Tuesday I think due to the holidays. Delivery to the UK takes another day which is why you guys get hit by the Easter delay.
Any guess on the value of the compensation?Called Apple, basically the same story, but there's only so much they can do to get the pallet moving. They repeated their offer to call back when it's delivered to receive some sort of compensation. The latter should be enough reason for anybody to give them a call
Like say£50 or more?
They couldn't say, depends on several factors they said, and told me to call back when the Mac Studio is delivered.
It's going to factor in how bad the screw up was, how much of it was actually Apple's fault, possibly your history with Apple products, and how mad you are.
I've had a situation like this before where I had a bad Apple Genius repair experience in 2017 (I knew what the problem was, I told them, they dragged it out over several weeks and made me take it home 3x to 'test' other cheaper solutions first).
I was escalated, they offered compensation, and I negotiated a Magic Keyboard out of them.
I've had a situation like this before where I had a bad Apple Genius repair experience in 2017 (I knew what the problem was, I told them, they dragged it out over several weeks and made me take it home 3x to 'test' other cheaper solutions first).
I was escalated, they offered compensation, and I negotiated a Magic Keyboard out of them.
Delivered! That wraps it up for my order, assuming inspection goes ok when I get home.
Note: for both shipments I did not get a shipping notification from Apple until the day before delivery, but both my Studio and Display arrived within estimates from time of purchase.
Exact same statuses, except my ship dates show April 9. It would seem our Mac Studios are all keeping each other company on the same pallet or two in Chek Lap Kok.
UPS have deposited a load in cologne this evening, hopefully some of it is being loaded onto trucks and heading this way and maybe the rest will be stuck on another aeroplane bound for the UK
Yes that’s the batch I’m in. They are currently “investigating it” but Apple did say replacements would be prioritized over all other orders… whatever that actually means we’ll find out. They have 24 hours left to “resolve my case and either re-issue the order or refund me”.
UPS flight 5X11 has just left Shanghai, the flight stops in Seoul and then leaves for Cologne, hope our Mac Studios are on this flight.
USA
Received Studio Display today (April 13th). This completes the waiting.
FYI....initial thoughts. No noise issues on either the display or the Max Studio. The speakers on the display IMO sound very good compared to my 27" Mac. The camera can use an update, it's ok but not as good as it can be. The migration from the back-up drive went well.
Good luck to everyone...and Happy Easter to all.
Apple estimated delivery of my high spec Mac Studio end of April, but then I got an email from UPS for delivery on 12th April between 10am-12pm, I cancelled some meetings to clear the day, I waited and nothing arrived. I called apple and they took my details and said they would pass it on to UPS. My status with UPS is now:
Estimated delivery Information not available.
Investigation Opened We've begun an investigation to locate the parcel.
I received another email from UPS today:
I am writing in regards to an investigation of a package ___. Could you please advise if you have received this package? Did you receive a replacement?
It was sent to you by *** APPLE DISTRIBUTION *** and it was scheduled for delivery on ** 12/04/22*** .
Also, could you please advise if the delivery address we have is full and correct:
Reading other people's posts here it seems the Mac users know more about what is going on at UPS than UPS.
I have no idea what I'm supposed to do next. Apple... please don't use UPS.
Estimated delivery Information not available.
Investigation Opened We've begun an investigation to locate the parcel.
I received another email from UPS today:
I am writing in regards to an investigation of a package ___. Could you please advise if you have received this package? Did you receive a replacement?
It was sent to you by *** APPLE DISTRIBUTION *** and it was scheduled for delivery on ** 12/04/22*** .
Also, could you please advise if the delivery address we have is full and correct:
Reading other people's posts here it seems the Mac users know more about what is going on at UPS than UPS.
I have no idea what I'm supposed to do next. Apple... please don't use UPS.
Curious to know the outcome. I wonder how many were on that Pallet that was lost. How the heck do you lose a whole pallet of computers? I wonder if it was stolen. What was your expected delivery date? I was told to contact them on Friday since that is the expected date.
Is this confirmed that it was lost or are you assuming. Mine is in this batch as well based on dates and location .
It’s very common for UPS to misplace a pallet, what is not common is to lose an air cargo container which is what UPS uses to transport Apple products.
www.aircargo.ups.com
UPS Air Cargo - Containers & Pallets
UPS Air Cargo serves over 200 airports worldwide. Call 800.535.2345 to book your global cargo shipments.
In my call to UPS international support yesterday, the agent said that they considered the package lost. I gather that Aaton35 was told something similar. What lost means I don't know, perhaps it's just the easiest thing for them to enter to start an investigation. As others have pointed out it's difficult to imagine how a pallet of two could go missing, but I'm sure the pandemic situation probably has something to do with it.
Interestingly, as of this evening, the UPS app shows a rescheduled delivery for April 15 (matching Apple's conservative estimate when the studio actually shipped) on my tracking number. There is no actual scan activity since 4/4 in HK though, just the notation that an investigation was opened yesterday.
We shall see.