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Premier Customers Only - What's your status?
- Thread starter SirChaos
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New2, you're right.
I hate to advocate everyone bothering the AT&T reps who are doubtlessly busy enough, but that seems to be the only reliable way to get things done with them.
I ended up with a total of 15 contacts with AT&T that I initiated. One of those brought my my tracking number--I never even got an email about it at all. My wife has the phones--I'm told they're beautiful, but I wouldn't have known if I hadn't pressed and asked.
15 contacts seems like a lot, and it is. It wouldn't have been so many if nearly 1/3 of those hadn't given blatently false information. I understand that a rep might not have an answer, but admitting that is much better than lying to me.
So, the moral is, if you don't have your phone yet, or your proper discount, or if something isn't quite right with your AT&T service, badger the hell out of them. It's apparently the way to go.
I hate to advocate everyone bothering the AT&T reps who are doubtlessly busy enough, but that seems to be the only reliable way to get things done with them.
I ended up with a total of 15 contacts with AT&T that I initiated. One of those brought my my tracking number--I never even got an email about it at all. My wife has the phones--I'm told they're beautiful, but I wouldn't have known if I hadn't pressed and asked.
15 contacts seems like a lot, and it is. It wouldn't have been so many if nearly 1/3 of those hadn't given blatently false information. I understand that a rep might not have an answer, but admitting that is much better than lying to me.
So, the moral is, if you don't have your phone yet, or your proper discount, or if something isn't quite right with your AT&T service, badger the hell out of them. It's apparently the way to go.
Well I am sure that is all they've been asked for the past week or two.
See if you can take 2 weeks of:
When is my phone getting there?
When is my phone getting there?
When is my phone getting there?
When is my phone getting there?
When is my phone getting there?
One of the big things they drill into your head in customer service is basically this....
It may be the thousandth time YOU'VE HEARD the question.... but it is most likely the FIRST TIME this particular customer has ASKED the question. So keep that in mind and answer the last person the same way you answered the first.... in a nice way.
Something tells me that "The Fred Factor" should be required reading for AT&T employees.
Wow I can't believe they left mine at the door.
What if someone took it? I thought you had to sign for these things.
What if someone took it? I thought you had to sign for these things.
Everyone,
If you package IS AT A FEDEX LOCATION, you may have GOOD LUCK in going IN PERSON and trying to get your package early.
I was lucky and was able to pick up the iPhones!!!
A video of the opening will be coming soon!
Thanks!
If you package IS AT A FEDEX LOCATION, you may have GOOD LUCK in going IN PERSON and trying to get your package early.
I was lucky and was able to pick up the iPhones!!!
A video of the opening will be coming soon!
Thanks!
Ordered through the Premier website the 12th.
Online status still says "order recieved, processing shortly"
AT&T chat all said "it's processing"
Just called 1 866 499 8008 and the automated thing told me that it was processed and will be shipped shortly.
Now waiting my estimated 60 minutes to talk to a human.
the waiting music is awesome
Online status still says "order recieved, processing shortly"
AT&T chat all said "it's processing"
Just called 1 866 499 8008 and the automated thing told me that it was processed and will be shipped shortly.
Now waiting my estimated 60 minutes to talk to a human.
the waiting music is awesome
I think the problem with your logic, in this case, is that AT&T bungled this whole launch for a 3rd year in a row. So while in a normal circumstance it might be the first time you here from Mr. Smith, I know myself and many others have called 15-20 times in the last week trying to get more information about our orders and whats going on.
I understand its annoying, part of my work is customer service, but then again you signed up for when you took the job.
So WHEN i get my iphone. i just plug it into my iMac start itunes and that's it? Sorry first iPhone. Do i have to call?
How to Activate Your iPhone:
Charge your phone/device following the instructions provided in the user's guide.
Power on your phone/device.
Call 1-866-499-8008 Monday-Friday from 8:00 a.m.9:00 p.m. Eastern Time or Saturday from 11:00 a.m.8:00 p.m. Eastern Time to activate your phone/device. You may be asked for any of the following information:
Wireless Phone Number
AT&T Premier Order Number
15 digit IMEI number
20-21 digit SIM card number
Follow these additional activation steps for your iPhone:
Download and install the latest version of iTunes from www.apple.com/iTunes to your Mac or PC.
Connect iPhone to your Mac or PC using the included cable and dock.
Follow the onscreen instructions to sync your iPhone.
that's the instructions they gave me in the email.
I'm pretty sure you still have to call since the iPhone has a new SIM card, and the one in your old non-iPhone probably isn't compatible. Join the club listening to the hold music on the AT&T customer service line.
EDIT: Just noticed the following bold text on the instructions sheet that came with my iPhone...
To ensure proper iPhone operation, you must use the SIM card preinstalled in your iPhone. Data services and Visual Voicemail may not function with a SIM card form another device.
i tried to cancel my premier order earlier, but no luck. so i decided to just go to an att store and get the phone there. all att stores around my area are sold out. now i just checked the premier order status, which finally showed a tracking number with a delivery date of 6/22.
I'll be darned if I know. I am waiting for mine. See page 24.
LOL. I am glad the short, "awesome music" didn't get stuck in my head.
WTF? I don't work for AT&T. You missed my point entirely. My point was that AT&T needs to stop being so freaking snippy to people just because they've heard a question a bunch of times. They need to realize that when I ask a question as a customer it is a totally different customer than the last guy who asked it, and I called looking for info... NOT attitude.