pre⋅mier [prɪˈmɪər] adjective: First in position, rank, or importance.
Ordered my phone on 6/10. The Premier order status since then has only shown "We have received your order request, and we expect to begin processing it shortly." The regular ATT order status page was showing 3 items: "Various SIM", "Freight", and the phone itself, similar to what others have reported. Up until mid-day yesterday, they all had a status of processing, qty ordered of 1, qty shipped and back-ordered both 0. At that point, I called customer support. After being put on hold a couple of times, I was told that the phone wouldn't ship until sometime after 6/19. No idea when, just sometime after 6/19. When I asked why, I was told that *no phones* were shipping until after 6/19. I made sure she really meant shipping (vs. delivered) after 6/19, and that it applied to every ATT order, and she confirmed that was true. I can't believe how many people on the internet are lying and saying they've already received their phones from ATT today, because how could they have received them when they haven't even shipped??? I guess it makes them feel special to make people think they got a phone when they really didn't.
Then when I checked the regular ATT status online later in the day, the phone and freight were no longer listed, only the SIM, showing that it had shipped (UPS 2-day). I received an email late in the day stating that my order had been partially shipped, and the rest was on back order. Woo-hoo! I'm getting my SIM card on Monday!! I don't mean to look down on you non-Premier customers who are getting your phones before me even though you ordered later than I did, but you're probably taking that SIM and slapping it right into the phone, overly anxious to have a working iPhone. With the Premier service of getting my SIM 7-14 days before my iPhone (or who knows what, assuming I'm now not getting one from the first wave of phones), I'll be able to take the time to appreciate the SIM card, admire it's beauty, contemplate the magic hidden in it's shiny golden rectangles, carry it around in my wallet and show it to my family and friends.
OK, I did read a post where someone said their SIM shipment did include the phone. I'm slightly hopeful, but the email telling me it was a partial shipment and the rest is backordered sure makes it sound like there won't be a phone in that package. There's been no change in the online order status today. Was just on the phone with ATT support again trying to get clarification, and was cut off.
Thanks, ATT, for making me feel so important!
