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ridiculous delay from 7200 rpm HD

just wanted to say that mine was delivered last friday but because i was out of town i only got to open it yesterday.

It's my first mac and my first laptop and i love it so far! :p

I didn't notice the yellow screen issue on mine. Maybe i'm lucky.. or maybe i just don't see it. :)

i have the 2.4 matte one.
 
Tman said:
Apple's explanation is that machines come from plants all over the US and more than one plant in China. These different facilities do not have the same stock/availability of parts (eg. 7200 RPM drives) nor are they equally fast at processing orders (some are slower than others, do less volume than others, etc.). Therefore orders placed with Apple are not shipped according to who ordered first, but rather, your order gets routed to a plant via some algorithm (unknown), and once your order is queued at a plant, it is fullfilled FIFO there (at that plant).

Apple tries to take all of this into account when they give out estimated shipping dates, but it's not a perfect overall estimate.

The people who take your order at Apple's online store have no way to knowing where your order is, though you could perhaps ask for a manager and press the issue.

Obviously, it's frustrating to hear claims that people who ordered after you did have already received their merchandise, whereas you have not.

I ordered June 15th, 15" 2.2 MHz matte, 7200 RPM, have not received anything and still is not being processed. I did receive the free printer within two days, however.

Oh well...
Click to expand...

Who told you this? I am sure that it is true, but had anyone at Apple explained it like this to me when I called about my order, I would have been satisfied. I would have considered it the luck of the draw and accepted the fact that mine wouldn't be here any time soon. On the rare occasions when I have called Apple they have told me that it is due to the backorder on the 7200 which obviously isn't the case when I can order it today and get it faster. Also Apple will not answer directly when asked if they ship on FIFO. I finally got up enough nerve to call Apple again today, they mentioned absolutely nothing about priority in regards to my order. They also told me that the estimated shipping is usually a worst case scenario and very often the item ships before that date (didn't happen with koops since his estimated shipping date was today). I am not calling Apple anymore (unless mine doesn't ship on the estimated ship date, then I will vent) because after I talk to them I feel ridiculous for complaining because I haven't received my computer yet. I have also decided it is NOT HEALTHY for me to check my order status everyday and instead I am going to start enjoying the rest of the summer. If I get notified that mine has shipped, I will let you know and I will check to make sure I keep posted on all of yours. This forum has definitely made the wait easier and it has been entertaining. As for koops, I really hope that yours ships tomorrow and you get it very soon. For those that finally got yours, have fun and make sure you let us know how wonderful they are. More pics would be nice since I haven't had the opportunity to even see one in person.
 
Osprey said:
More pics would be nice since I haven't had the opportunity to even see one in person.
Click to expand...

I sure hope you guys receive yours soon as well; I can totally sympathize with the way you must feel. I'll make some pics of the machine when I get it and post it in here :)
 
Osprey said:
Who told you this? I am sure that it is true, but had anyone at Apple explained it like this to me when I called about my order, I would have been satisfied. I would have considered it the luck of the draw and accepted the fact that mine wouldn't be here any time soon. On the rare occasions when I have called Apple they have told me that it is due to the backorder on the 7200 which obviously isn't the case when I can order it today and get it faster. Also Apple will not answer directly when asked if they ship on FIFO. I finally got up enough nerve to call Apple again today, they mentioned absolutely nothing about priority in regards to my order. They also told me that the estimated shipping is usually a worst case scenario and very often the item ships before that date (didn't happen with koops since his estimated shipping date was today). I am not calling Apple anymore (unless mine doesn't ship on the estimated ship date, then I will vent) because after I talk to them I feel ridiculous for complaining because I haven't received my computer yet. I have also decided it is NOT HEALTHY for me to check my order status everyday and instead I am going to start enjoying the rest of the summer. If I get notified that mine has shipped, I will let you know and I will check to make sure I keep posted on all of yours. This forum has definitely made the wait easier and it has been entertaining. As for koops, I really hope that yours ships tomorrow and you get it very soon. For those that finally got yours, have fun and make sure you let us know how wonderful they are. More pics would be nice since I haven't had the opportunity to even see one in person.
Click to expand...

I have to admit, this has not been good for my health either! :D
anyhow I'm in the same boat as you, I too felt guilty calling up about my MBP not being shipped and I feel its just a case of waiting now, this forum has been a help, good luck to all the fellow geeks with their new MBPs!;)

I'll hopefully post to tell you how awesome the MBP is when I get it, instead of trying to find yellow bandings on the screen by viewing from different angles, looking through my vents to see if too much thermal paste has been applied and placing my ear against the casing to see if i can hear any cows mooing or hissing - I'm just going to enjoy it!! (no offense to anyone who has had geniune problems!):D
 
Osprey said:
Who told you this? I am sure that it is true, but had anyone at Apple explained it like this to me when I called about my order, I would have been satisfied. I would have considered it the luck of the draw and accepted the fact that mine wouldn't be here any time soon. On the rare occasions when I have called Apple they have told me that it is due to the backorder on the 7200 which obviously isn't the case when I can order it today and get it faster. Also Apple will not answer directly when asked if they ship on FIFO. I finally got up enough nerve to call Apple again today, they mentioned absolutely nothing about priority in regards to my order. They also told me that the estimated shipping is usually a worst case scenario and very often the item ships before that date (didn't happen with koops since his estimated shipping date was today). I am not calling Apple anymore (unless mine doesn't ship on the estimated ship date, then I will vent) because after I talk to them I feel ridiculous for complaining because I haven't received my computer yet. I have also decided it is NOT HEALTHY for me to check my order status everyday and instead I am going to start enjoying the rest of the summer. If I get notified that mine has shipped, I will let you know and I will check to make sure I keep posted on all of yours. This forum has definitely made the wait easier and it has been entertaining. As for koops, I really hope that yours ships tomorrow and you get it very soon. For those that finally got yours, have fun and make sure you let us know how wonderful they are. More pics would be nice since I haven't had the opportunity to even see one in person.
Click to expand...


I was told that by the person who first took my order. She's sales, seemed very knowledgeable, comparatively anyways.

I have called Apple's 800 number back twice to inquire more and gotten morons who are paid a low hourly wage and know nothing (no offense to morons who are paid a low hourly wage and know nothing). I got answers like "Because the 7200 RPM drive is bigger, they are still trying to figure out how to fit into the case, that's why the shipping date is so late"- which is absurd, of course. [Need I say this? The drives are all the same form factor, and for that matter the faster 160 Gig drives are actually cooler and draw less power than older drives, etc.. There is absolutely no problem getting the 7200 RPM drives in the MacBook Pros- dah. Nor is Apple going to make a product globally available without knowing whether they can fit all the parts in the case yet- dah. Etc. etc. I mean, the 7200 RPM drive takes longer to ship because it does- and we can't know if it is a supply issue or an issue with supply versus demand planning at Apple, etc..]

So in frustration I finally emailed back to the woman who took my order who told me what I have conveyed here (about the different plants, etc.).

If my information amounts to just more Internet misinformation, well, that's possible. But what she told me makes sense and frankly, nothing anyone else has posted here or speculated about makes any sense whatsoever if you know anything about how companies like Apple make and ship a product (i.e. if you know anything about manufacturing and shipping in general- whether it be washing machines or computers).

Re this forum, it is helpful to see that others are experiencing the same thing, or not, etc..
 
tsd57 said:
Has anyone else gotten a yellow screen with the custom 7200 order and returned it? Did you have to send it to a service center, or did they just tell you they would exchange it? Maybe the extra delay for the 7200 is because they are trying to figure out the yellow issue...
Click to expand...

They're just making a straight swap which again makes me nervous. I don't want to have to receive a new one only to have the same problem and delay me using the machine again. I would have preferred them to just replace the screen.
 
koops said:
I have to admit, this has not been good for my health either! :D
anyhow I'm in the same boat as you, I too felt guilty calling up about my MBP not being shipped and I feel its just a case of waiting now, this forum has been a help, good luck to all the fellow geeks with their new MBPs!;)

I'll hopefully post to tell you how awesome the MBP is when I get it, instead of trying to find yellow bandings on the screen by viewing from different angles, looking through my vents to see if too much thermal paste has been applied and placing my ear against the casing to see if i can hear any cows mooing or hissing - I'm just going to enjoy it!! (no offense to anyone who has had geniune problems!):D
Click to expand...


Yes I agree and you said it so eloquently too. Boy we really need to do something about this "guilt" thing. It usually makes my life a lot more difficult. Thanks Tman for your response and yes it makes as much or more sense than anything else that has been offered. Several have speculated that the delays are due to the issues and that the ones shipped later will have no problems. Hey I am just hoping that the plant shipping ours, is only shipping perfect ones even if they are "shipping on slow boats from China".:D
 
4np said:
Hey, again a status update (how many status updates can there be?!), but now -finally- to TNT:

Carrier Tracking Number
445xxxxxx
Assigned Carrier
TNT

It's now also trackable at the TNT site; seems like my MBP is now in Eindhoven (Rock City) :S

datum tijd TNT-lokatie status
03 jul 2007 20:07 Eindhoven Consignment Received At Transit Point
Click to expand...

Same good news, as always of course, only that the delivery date jump from the 3th to the 5th.

Oh and another thing, 4np, I think our goodies are not buddy's anymore. Mine's in Arnhem :)

03 Jul 2007 19:02 Arnhem Hub Consignment Received At Transit Point
03 Jul 2007 19:01 Arnhem Hub Consignment Passed Through Transit Point
 
keyben85 said:
Same good news, as always of course, only that the delivery date jump from the 3th to the 5th.

Oh and another thing, 4np, I think our goodies are not buddy's anymore. Mine's in Arnhem :)

03 Jul 2007 19:02 Arnhem Hub Consignment Received At Transit Point
03 Jul 2007 19:01 Arnhem Hub Consignment Passed Through Transit Point
Click to expand...

Hey weird, they split up to Arnhem / Eindhoven? Where will yours be delivered then? Mine in Utrecht (live in Utrecht, work in Amsterdam:)).

I also checked the apple site again to confirm that delivery date and that has now changed to the 4th so it should indeed arrive tomorrow.

Estimated Delivery Date 04 Jul 2007 (Subject to change)
 
update

just this second got updated

03 Jul 2007 22:35 Northampton Hub Consignment Received At Transit Point

02 Jul 2007 20:03 Arnhem Hub Consignment Received At Transit Point
29 Jun 2007 21:12 Shanghai Shipped From Originating Depot
29 Jun 2007 11:44 Shanghai Consignment Received At Transit Point
29 Jun 2007 09:30 Shanghai Consignment Picked Up

just 71 miles away (about 1 hour 22 mins)!
the worst thing is, tomorrow is going to be the longest day until 5pm
 
ScottDrummer said:
just this second got updated

03 Jul 2007 22:35 Northampton Hub Consignment Received At Transit Point

02 Jul 2007 20:03 Arnhem Hub Consignment Received At Transit Point
29 Jun 2007 21:12 Shanghai Shipped From Originating Depot
29 Jun 2007 11:44 Shanghai Consignment Received At Transit Point
29 Jun 2007 09:30 Shanghai Consignment Picked Up
Click to expand...

Soon then :D
 
koops said:
anyone else orderd on the 6th or 5th June and not recieved there 15" MBP with 7200rpm HD?
Click to expand...

I ordered June 5th in the American Apple Store time, and June 6 Australian time. Still "NOT YET SHIPPED". 15" MBP with 7200rpm, glossy screen.

The estimated shipping date was 5th July, which is tomorrow in Australia. Still, considering everyone that's already got theirs (congratulations by the way), doesn't seem fair.
 
Hey keyben85,

Our goodies are back together again :)

04 jul 2007 01:17 Arnhem Import Received
03 jul 2007 23:46 Eindhoven Shipped From Originating Depot
03 jul 2007 20:07 Eindhoven Consignment Received At Transit Point
 
04 Jul 2007 08:08 Cannock Out For Delivery
04 Jul 2007 06:50 Cannock Import Received
04 Jul 2007 06:11 Cannock Import Received
03 Jul 2007 22:35 Northampton Hub Consignment Received At Transit Point
02 Jul 2007 20:03 Arnhem Hub Consignment Received At Transit Point
29 Jun 2007 21:12 Shanghai Shipped From Originating Depot
29 Jun 2007 11:44 Shanghai Consignment Received At Transit Point
29 Jun 2007 09:30 Shanghai Consignment Picked Up
 
4np said:
Hey keyben85,

Our goodies are back together again :)

04 jul 2007 01:17 Arnhem Import Received
03 jul 2007 23:46 Eindhoven Shipped From Originating Depot
03 jul 2007 20:07 Eindhoven Consignment Received At Transit Point
Click to expand...

Nope, I think they just passed each other in Eindhoven. My update wasn't so quick when I posted about you in Eindhoven and me still in Arnhem :)

04 Jul 2007 08:17 Antwerp Out For Delivery
04 Jul 2007 06:24 Antwerp Import Received
03 Jul 2007 23:12 Eindhoven Shipped From Originating Depot
03 Jul 2007 19:02 Arnhem Hub Consignment Received At Transit Point
03 Jul 2007 19:01 Arnhem Hub Consignment Passed Through Transit Point
 
keyben85 said:
In hart en nieren :) maar ge moet die engelstalige ook wa kunnen laten volgen hé ;)
Click to expand...

Haha precies ;)

Hey they imported by MBP again this morning; customs seem a bit overeager? :)

04 jul 2007 09:39 Arnhem Import Received
04 jul 2007 01:17 Arnhem Import Received
 
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