Here at work Managing Director and above all have a SP3 and funny thing is....they manage to work just fine. Go figure.....maybe your issues were user error.
Then look at the forums here on MR...every single product has people reporting issues....funny how that works.
Have a look at the Surface Forums and you'll see plenty of issues, plenty of people who have taken their devices back.
Which explains why all the consultants of ours have them, because it's just me. And I am the managing director at our company so I made the decision to roll out the SP3's to the consultants because I wanted to save the consultants having to carry multiple devices for travel. I thought Microsoft wouldn't have many issues because they had control over hardware and software. Guess that was mistaken logic. Want me to send you the receipts as proof?
My business partner is a windows fan and just got himself the SP4...surprise surprise, he is having issues. Pen arrived DOA. Having scaling issues with his two external displays and those aren't even 4K ones.
In most companies with a managed IT, IT can control how updates go out to users to prevent problems. If you don't have a managed IT to control updates, you don't get to test them first so the consultants get them straight away, along with the problems that go with it.
If you want a list of my issues on the SP3, here they are:
Had to reinstall twice since W10 came out, search was maxing out the processor for a minute making the machine non-responsive (I have a screen cam if you want it). I have never had to reinstall OSX.
We issue wifi 4G modems to all our consultants because they are mobile. Different models of Netgear. Microsoft issued a firmware update to fix Wifi and broke the access to the modems. That was two months ago, Microsoft still haven't fixed the issue. The modems work on all other windows and mac laptops we have tried.
Outlook 2016 kept crashing when you lost internet connection, which would eventually cause the DB to get corrupted and have to rebuild. Why did we keep losing connection? because consultants have to tether phones and because they are in a customer office, when they receive calls they have to go into a private room. When that happens, outlook crashes (see above)
OneNote 2016 doesn't work properly with the SP3. Every 10th letter it just doesn't write. Extensive complaints about the issue on reddit
External Display issues – While Windows 8 was virtually unusable with external displays without changing your display settings every time, Windows 10 is a definite improvement and is usable, but if you are constantly connecting to external displays, you are likely to find yourself having to restart your machine on a regular basis as unplugging the machine isn’t always seamless. I.e. one in every four disconnections was my experience. If you move around, connection to projectors in meetings and then shift back to your desk, this will be a major annoyance. If you plug in for an entire day or don’t unplug regularly, this probably won’t be as big an issue.
Restarts – Other than the display issue, I found myself restarting on a regular basis. Sometimes once a day, sometimes more than once.
Hard Drive issue – The Surface Pro 3 hard drive had some issues with SSD speed. I found the source of the problem which relates to firmware on the drive but Microsoft tie down the OS so you can only apply firmware fixes approved by Microsoft. I.e. you can’t update the graphics card driver unless Microsoft releases the update. This would be great if Microsoft did the updates, unfortunately they haven’t so you’re stuck with crappy performance despite the Oct 2014 release date of the fix by Samsung. Yup. 1 year later MS is more focused on the SP4 than existing users who may just have dumped their product as a result.
Search was dismal. Results were not great compared to spotlight which resulted in me having to buy X1 to cater for the bad search capability.
My Surface Pro 3 had an issue with not switching off. It would either lose about 15% per day (while off) or I would get home and find it red hot. I would find myself boarding 4 hour plane with zero battery and no option to do work on my flight. Long term, this will result in battery issues. Most companies (like MS) won't do a battery replacement on a device with 300 cycles or more because its seen as normal use where the excessive cycles are as a result of their issues. Time will tell whether that happens, but after 300 cycles, your battery will be at 50% of actual. Besides that, the battery life was way off what MS actually promise. You can complain about Apple but at least their battery estimates are accurate, not marketing bull.
Default installation of Win10 cost me a fair amount when they decided to setup torrenting of updates to other users out of the box. Found the problem, but not before it cost me and blew all of our consultants data caps. Not sure who the idiot in MS was who decided to switch that on by default.
The list goes on...all of these were after the Win10 upgrade...say what you want about the iPad Pro, lacking functionality etc, but when I switch it on, it works. I'd rather have a device with limited functionality and have to pull out my laptop for heavier functionality than have something that is too unreliable for business use.