Carrier T-Mobile iPhone 12 Pre-Order Thread

[t0mmy]

took me around 10 mins to talk to someone (called right at 7). pb 12 pro max 128gb preorder all set and ships by nov 13

hey! good to see you again! glad you were able to get your order in so quick.

 

[juant87]

hey! good to see you again! glad you were able to get your order in so quick.

it’s been 2 years fam. how’s it going?

 

[Petey07]

Refresh your screen. I also recommend calling in while you continue to try. There’s gonna be a hold so sooner you call the better

Yeh, I’m refreshing on all three devices and I also called... 30 mins waiting time lol. Thx. I think they block me from upgrading because of multiple attempts I guess?

 

[iTone]

Their website is useless. Keep getting the “snag” error and on the app the upgrade button is grayed out. Called in and was on hold but I finally got a rep thru the app messages. She’s taking forever to put in the orders though. ?

 

[breakingsalas1]

Hit snag after snag after snag on the website so I placed the order through the phone. After 30 painful minutes I have a pacific blue on my way for the 13th. they did charge me $20 extra but Im sure I can weasel my way out of that later through T-Force.

 

[puggles]

Just errors on the website. Called and have an hour and 15 minute wait for a call back.

 

[Petey07]

Hit snag after snag after snag on the website so I placed the order through the phone. After 30 painful minutes I have a pacific blue on my way for the 13th. they did charge me $20 extra but Im sure I can weasel my way out of that later through T-Force.

That’s my plan too... no success on the website... Twitter reps are slow... waiting for phone call... I need upgrade three lines... I wonder if it’s service fee for each line?

 

[Mftek1]

Hit snag after snag after snag on the website so I placed the order through the phone. After 30 painful minutes I have a pacific blue on my way for the 13th. they did charge me $20 extra but Im sure I can weasel my way out of that later through T-Force.

I asked them if they could waive that fee and they gladly did

 

[briankeith513]

Finally, after trying on 3 different devices, it finally allowed me to place the order. But it wouldn’t allow me to add device protection or add a down payment, and I couldn’t even add accessories without error messages.

 

[Mftek1]

Finally, after trying on 3 different devices, it finally allowed me to place the order. But it wouldn’t allow me to add device protection or add a down payment, and I couldn’t even add accessories without error messages.

Congrats! The hard part is done

 

[trevorplease]

i HAVEN'T GOTTEN ANYWHERE IN AN HOUR

 

[Mftek1]

That’s my plan too... no success on the website... Twitter reps are slow... waiting for phone call... I need upgrade three lines... I wonder if it’s service fee for each line?

Ask them to waive it bro. They did for me

 

[PaladinGuy]

First time pre-ordering through T-Mobile. Nowhere near as smooth as Apple.com. I took advantage of their trade-in deals for the iPhone 12 Mini. The EIP agreement did not reflect the amount with the promotion, and my trade-in email did not show the amount for the promotion. It shows way less. Hopefully that doesn’t mean things went through incorrectly.

 

[juant87]

Apple iPhone Tracker - FlightAware

FlightAware Tracks Your iPhone Delivery Flight

flightaware.com

idk if it’s posted before, but here is the flight info for planes carrying iphones

 

[juant87]

First time pre-ordering through T-Mobile. Nowhere near as smooth as Apple.com. I took advantage of their trade-in deals for the iPhone 12 Mini. The EIP agreement did not reflect the amount with the promotion, and my trade-in email did not show the amount for the promotion. It shows way less. Hopefully that doesn’t mean things went through incorrectly.

once everything dies down a bit, call in and confirm. mine shows the same too, but the rep told me that i would be receiving a 18.33 bill credit every month.

550/30 = 18.33

edit:

this is at the bottom of my confirmation email:

Once your new iPhone 12 Pro Max - Pacific Blue - 128GB ships, you'll have 30 days to send back your current Apple iPhone XS 64GB Grey - T-Mobile in good condition to get a monthly credit of $18.34.

 

[TeeWrecks]

between the max and mini the only models I see being pushed back are the 256 white and blue models. good look hopefully those orders get in soon

 

[Petey07]

Finally, after trying on 3 different devices, it finally allowed me to place the order. But it wouldn’t allow me to add device protection or add a down payment, and I couldn’t even add accessories without error messages.

glad yours went thru!
when I didn’t login yet, I was able to press the upgrade button... right when I login and had to choose the color, gb options, the upgrade button was grayed out!

 

[M5RahuL]

Try the TMobile App ( chat ) They credited my account for the $20 fee. Pre-ordering on their website is a major PITA right now! Got mine in, signed EIP, ships (hopefully delivers too) on 11/13. Gold PM 256!

 

[okieoutwest]

T-Mobile should really get rid of their nightmare javascript based system and start over. My order finally went through for iPhone 12 mini 128 GB in Green at 5:45 PT after getting online and reaching the checkout screen for the first time at 4:55 PT!

First time pre-ordering through T-Mobile. Nowhere near as smooth as Apple.com. I took advantage of their trade-in deals for the iPhone 12 Mini. The EIP agreement did not reflect the amount with the promotion, and my trade-in email did not show the amount for the promotion. It shows way less. Hopefully that doesn’t mean things went through incorrectly.

Same. But I would guess this is by design. The final checkout screen showed the EIP terms then a "Due monthly after promotion" amount different from the EIP amount.

After reviewing everything, I actually think they have 3 different things to account for - and likely do so separately: the loan amount they issue; the amount Assurant actually gives them for your trade-in; and the promotional amount T-Mobile advertises they give you.

 

[bbates123]

Can somebody help me understand T-Mobile shipping? I just pre-ordered the 12 Mini and selected the express shipping. It says "...will ship between 11/13/2020 and 11/13/2020". Does that mean it literally ships on the 13th and delivers the following Monday or delivers November 13?

 

[okieoutwest]

For anyone pre-ordering the Mini or Max today, don't forget about the $200 credit if you're a customer of 5+ years. @1080p with the details:

After you get your phone...
Got to:
https://promotions.t-mobile.com/
You will need the IMEI from your new phone.
Use this promo code within 30 days of purchase: 2020APPLEUPGRADE3

 

[okieoutwest]

Can somebody help me understand T-Mobile shipping? I just pre-ordered the 12 Mini and selected the express shipping. It says "...will ship between 11/13/2020 and 11/13/2020". Does that mean it literally ships on the 13th and delivers the following Monday or delivers November 13?

You should get it on launch day.

 

[4sallypat]

Hi all, I plan to trade-in my 11 for the Pro max but I'm a little confused. I'm on EIP which I paid off half way now and I got monthly credit $14 from last trade-in for the 11.

The rep told me if I do trade-in with T-mobile I still got that credit. So here's the questions.

If I choose to do with T-mobile, I get $415 + loyalty $200 I still get the monthly credit from last trade-in for the 11.

If I choose to do with Apple, I get $350 + extra $150 but this choice do I still get the monthly credit? and is it possible that I still pay off my bill while I trade-in this 11 to apple for 12?

I'm about to do with Apple even tho I get less but don't have to worry about 30 monthly credit that this time if I trade-in it stated that I going to loose that monthly credit.


Thank you guys.

Here is what I found out since I was in the same boat:

You must pay off your 11 ($300+) in order to trade it into TMO or Apple.
Then the monthly $14 bill credit will still continue on TMO as long as you continue service until the 11 contract expires.
You can start a 12 EIP with either TMO or Apple.
If you start with TMO, they give you $500 trade in as EIP for 30 months plus $200 loyalty gift card.
If you go with Apple, you get $350 plus extra $150 for trading in with Apple. Payment can be in full, 24 months thru Citizen's One Loan, 24 months with Apple Card at 0%.

 

[utsava]

You should get it on launch day.

I second that. I went through this a few weeks ago, and everyone (as far as I can tell) with the release date listed as the shipping date got it on launch day. Even many like me, who had a shipping date range of the week after launch, still got it on the release day. I wouldn't worry about it. You should start seeing shipping info in UPS My Choice like Tuesday/Wednesday next week, followed by T-Mobile shipping notifications around Thursday.

 

[B.A.T]

ordered two minis.
Blue 256gb shipping date 11/25- 12/1
green 256gb shipping date 11/14- 11/24
ordered the blue mini over an hour before the green so I am guessing that the blue is going to sell out fast
I don't really care if I get the phones on launch day as I'll be out of town.