Carrier T-Mobile iPhone X/8 Pre-Order and Dispatch Thread

[trife]

I kinda want out of JOD, mainly because you have to call Tmobile to preorder. I don't get that. Why can't JOD customers use the app like everyone else? I think though I'm kinda stuck with JOD for now. Otherwise I'd have to pay over $300 to get out of my current 7s Plus, and then pay full price for the 256 X. That would be a LOT of $$$$.

And this is the “trap” of JoD. You’re in a perpetual cycle of almost having to get the latest iPhone because, well, that’s why you signed up!

But if you want out you have to pay a larger amount b/c you have to pay off your monthly payments, the balloon payment to end the lease AND a down payment on a new device. It adds up quick. I came out of pocket just shy of $700 to buyout my JoD 7+ and pay the EIP down payment for a 8+. Luckily a big chunk of that was covered by the sale of the 7+.

Here’s a pro tip for people on JoD and EIP, btw. If you’re looking to pay off your line and sell your current iPhone, do so and immediately request an unlock for your phone from TMO. It takes a day or two to get setup on their end, but it adds a good chunk of value to your sale.

 

[dad0118]

Don’t join the JoD program. It isn’t that great anymore, especially if you only upgrade yearly with the iPhone. I left EIP for JoD due to a nice promo, but since then it seems like JoD is the red headed stepchild of TMO phone payment plans.

I used to do what you do and it makes perfect sense to keep doing so. The only downside to that method is fraud potential from buyers. That said, I wanted out of JoD so bad that I paid off my 7 Plus, sold it and got the 8 Plus on EIP. Took a small monetary hit but it was worth it.

Also, a bonus to using EIP is being enrolled in TMO’s iPhone upgrade program—you don’t get that with JoD.

You should've jumped to cheapest phone available. Not opened it and sold new in box...
[doublepost=1508939073][/doublepost]

I kinda want out of JOD, mainly because you have to call Tmobile to preorder. I don't get that. Why can't JOD customers use the app like everyone else? I think though I'm kinda stuck with JOD for now. Otherwise I'd have to pay over $300 to get out of my current 7s Plus, and then pay full price for the 256 X. That would be a LOT of $$$$.

Just JOD to cheaper phone and sell it...

 

[Kwatts]

Yeah last year was definitely a sh*t show

We had a good time stressing together though lol
[doublepost=1508944583][/doublepost]I stick to JOD honestly because I’ll get an android phone in like the middle of the year just to give an iPhone a break and makes me appreciate Apple a little more then just go back in about two weeks and just get an iPhone again lol that’s truly the only reason why I stay on JOD
[doublepost=1508944633][/doublepost]I stick to JOD honestly because I’ll get an android phone in like the middle of the year just to give an iPhone a break and makes me appreciate Apple a little more then just go back in about two weeks and just get an iPhone again lol that’s truly the only reason why I stay on JOD

 

[jercompton]

Just got off the phone again with tmobile. If you are going to do JOD you can only preorder on the phone with them, meaning you would not be able to do it through the app. If you are going to jump and get the 256gb you will be charged $429.99 + tax which in my state it is estimated as $524.89 total. So you're looking at roughly about a $100 tax.
I'm really questioning if this is even a good route because this is just crazy expensive.

 

[effort]

Just got off the phone again with tmobile. If you are going to do JOD you can only preorder on the phone with them, meaning you would not be able to do it through the app. If you are going to jump and get the 256gb you will be charged $429.99 + tax which in my state it is estimated as $524.89 total. So you're looking at roughly about a $100 tax.
I'm really questioning if this is even a good route because this is just crazy expensive.

Conflicting information on page 57 of this thread-- TMO Store Manager @Enygamtic says that JOD customers aren't charged taxes on JOD. "You don't pay taxes up front on JOD... those are rolled into your monthly payout. EIP pays taxes up front."

 

[dad0118]

*deleted
[doublepost=1508952053][/doublepost]

Conflicting information on page 57 of this thread-- TMO Store Manager @Enygamtic says that JOD customers aren't charged taxes on JOD. "You don't pay taxes up front on JOD... those are rolled into your monthly payout. EIP pays taxes up front."

That's true if you get a phone with $0 down payment. If you pay $429 down on the 256gb model, you have to pay taxes on that portion you are paying down. It's always been this way.

 

[effort]

*deleted
[doublepost=1508952053][/doublepost]

That's true if you get a phone with $0 down payment. If you pay $429 down on the 256gb model, you have to pay taxes on that portion you are paying down. It's always been this way.

Jesus, lol so we're looking at almost a $500 transaction on the device, might as well just go balls to the wall and buy the phone outright. Ridiculous. Seriously considering having a smoother pre-order experience with Apple by buying out my JOD 7+, selling it, using that profit towards the X and paying it off on my own.

 

[Mr Mabry]

Two days ago I was on a chat with a TMobile rep and they said that with JOD you could use the TMobile app to pre-order the iPhone X at 12:01 Oct 27. He didn't mention anything about having to call. Just passing along my experience from their support team.

Edit: corrected date.

 

[Christianhall1]

We had a good time stressing together though lol
[doublepost=1508944583][/doublepost]I stick to JOD honestly because I’ll get an android phone in like the middle of the year just to give an iPhone a break and makes me appreciate Apple a little more then just go back in about two weeks and just get an iPhone again lol that’s truly the only reason why I stay on JOD
[doublepost=1508944633][/doublepost]I stick to JOD honestly because I’ll get an android phone in like the middle of the year just to give an iPhone a break and makes me appreciate Apple a little more then just go back in about two weeks and just get an iPhone again lol that’s truly the only reason why I stay on JOD

We sure did! Lol

 

[Brlgfan]

I’m leaving JOD it’s not a good deal anymore. I can pay $280 to get out JOD that’s atill cheaper than the $429. I can go to Apple for $56 a month. From what I hear you pay no down payment and just your first months payment.

 

[dad0118]

I’m leaving JOD it’s not a good deal anymore. I can pay $280 to get out JOD that’s atill cheaper than the $429. I can go to Apple for $56 a month. From what I hear you pay no down payment and just your first months payment.

Why would you pay that much? Jump to the cheapest phone available, which I believe us around $150 - then you pay it off and also can sell that phone you just paid for...

 

[thatJohann]

Why would you pay that much? Jump to the cheapest phone available, which I believe us around $150 - then you pay it off and also can sell that phone you just paid for...

Interesting. I might try this! So I can buy the iPhone X straight from Apple

 

[StaceyMJ86]

Jesus, lol so we're looking at almost a $500 transaction on the device, might as well just go balls to the wall and buy the phone outright. Ridiculous. Seriously considering having a smoother pre-order experience with Apple by buying out my JOD 7+, selling it, using that profit towards the X and paying it off on my own.

I bought out my 7+ yesterday and selling it to my friend for $650. I have the Rose Gold and she want it bad because the color didn’t come out for the 8/8+. I might see how much they’re going for on Swappa.

 

[jercompton]

They say that tmobile is the most reasonable price put putting down a $429.99 down payment is beyond crazy. I would use the IUP but then i would not be able to preorder on friday.

I think I am just going to jump my iphone 7 and just deal with it. I think ill be losing more money that way but I feel like those are my only option.
[doublepost=1508960102][/doublepost]

Two days ago I was on a chat with a TMobile rep and they said that with JOD you could use the TMobile app to pre-order the iPhone X at 12:01 Oct 27. He didn't mention anything about having to call. Just passing along my experience from their support team.

Edit: corrected date.

I was told many many times that you would not be able to use JOD on the app, that you would have to call tmobile. Which sucks.

 

[Anijake]

Why would you pay that much? Jump to the cheapest phone available, which I believe us around $150 - then you pay it off and also can sell that phone you just paid for...

is there a min phone you have to JOD to? Why not do the Actual flip for $75 or the Coolpad for $100?

 

[Megauliani]

So I have a question, I have the regular Jump on my account never had JoD not even sure what the difference is I’m wondering will this affect me during the pre order process? All I keep seeing are pricing for JoD or EIP but I haven’t seen mention of the standard Jump program (sorry if I missed it) anyone have any insight?

 

[Carlos22Dayday]

So I have a question, I have the regular Jump on my account never had JoD not even sure what the difference is I’m wondering will this affect me during the pre order process? All I keep seeing are pricing for JoD or EIP but I haven’t seen mention of the standard Jump program (sorry if I missed it) anyone have any insight?

I believe for regular jump it is the same price as EIP. Please anyone feel free to correct me If I'm wrong. JOD is mostly for people that plan on upgrading very frequently due to the no down payment options for base models which looks like it's changing.

 

[Megauliani]

I believe for regular jump it is the same price as EIP. Please anyone feel free to correct me If I'm wrong. JOD is mostly for people that plan on upgrading very frequently due to the no down payment options for base models which looks like it's changing.

Ah gotcha, gotta go back a few pages and take a look at those prices. Thanks for the info!

 

[knicksplayer]

I am going to go with the Apple iPhone Program after being on JOD for the last 3 iPhone cycles.

If anyone's interested, I will be leaving JOD by jumping on my two lines, and returning $0 down devices within 14 days after taking the $50 restocking fee (x2) penalty.

$100 to get out of one of the worst leasing programs in the industry, I'll take it.

It will suck to be put at the back of the line, only being able to place my preorder at 10am at my local Apple Store to switch over but you gotta do what you gotta do.

 

[effort]

Chatted for a long while with a TMO rep who shed a lot of insight on the new insurance and deductibles offered for iPhone X, buying out of your JOD, and pre-orders. Take it with a grain of salt as rep's seems to have different answers every time you speak with them, you'll even see that at one point in our conversation regarding JOD pricing for iPhone X 256 GB. Also LOL @ the analogy.

Spoiler

10:31, Oct 25
You: Pay off jump on demand device
10:31, Oct 25
T-Mobile: Hello! A representative will be with you shortly. Want the latest and greatest information about the iPhone X launch? Pre-register to stay in the loop here: www.t-mo.co/iPhoneXPreRegForm Have another question? Messaging works just like texting a friend. You can relax, go about your business and check back at your convenience from the T-Mobile iPhone app or from My.T-Mobile.com.
10:37, Oct 25
William: Hey, this is Will in the beautiful Pacific Northwest, and I'll be your expert today. I would be happy to help you pay off your Jump On Demand phone so you can fully own it and lower your monthly bill! Give me a few minutes to take a look at your account and I'll see what we need to do to get that paid off.
10:39, Oct 25
You: Ok, I just want to know what the balance is in total. Last night I made a payment. The last time I called the rep told me that the purchase price was $384
10:39, Oct 25
You: I want to know what it is now w/ the payment that I made yesterday
10:43, Oct 25
William: I'm seeing that the balance is still $384. Was the payment you made yesterday just the normal monthly bill payment?
10:44, Oct 25
You: Yeah, my portion of the bill is $75
10:44, Oct 25
You: I think my rate plan is like $32? And then the rest of it goes to the phone if I'm correct
10:45, Oct 25
William: Gotcha. That remaining balance on your lease updates when a new bill is generated, rather than when you pay your bill. That $384 is the remaining balance that has not been charged to a bill, rather than what has not been paid.
10:46, Oct 25
You: So hypothetically what would that be?
10:46, Oct 25
You: Given the payment I made yesterday. How much of what I pay goes toward the phone?
10:46, Oct 25
You: We can just subtract that number and get the new number when the new bill generates
10:47, Oct 25
William: Your monthly installments for the phone are $28, and you also have device protection for $12, as well as taxes.
10:47, Oct 25
You: So $28 is what goes to the phone
10:47, Oct 25
You: Every month
10:48, Oct 25
You: So the new balance would be $356?
10:50, Oct 25
William: That's right! You'll see that balance once your next bill has generated, around the 10th of the month.
10:52, Oct 25
You: Okay, so what happens if I choose to buyout tomorrow. I'm buying out that new amount of $356 even though the new statement hasn't generated yet, right?
10:53, Oct 25
William: Not quite. The remaining balance right now is $384, and if you pay that phone off tomorrow you'll be paying $384 plus taxes, because that is the amount that has not been charged to a bill. That remaining balance will drop to $356 once the $28 is taken out of that balance and charged to the bill. Remember, the remaining balance shows what has not been billed, rather than what has not been paid.
10:55, Oct 25
You: I'm a little confused. If I bought out the phone today, wouldn't that balance due come into my new bill next month anyways?
10:55, Oct 25
You: Therefore, that bill would have the updated buyout amount of the payment that I just made yesterday
10:59, Oct 25
William: The payment you made yesterday isn't what reduces the remaining balance. The remaining balance is reduced when the new bill is created at the start of the bill cycle. For example, right now we're at $384. Around the start of your next bill cycle around the 4th of November, $28 is going to be taken out of that total and placed on the bill as a charge, and the remaining balance will then be reduced to the $356. Does that make sense?
11:00, Oct 25
You: Kinda. The way I'm understanding this bill is that my portion of the bill is compromised of two things: 1) the rate plan + insurance and 2) the installment plan on the phone
11:01, Oct 25
William: That's correct.
11:01, Oct 25
You: So if 2 is whatever I pay on the phone, which is $28 you said
11:02, Oct 25
You: and I just made a payment on my bill yesterday
11:02, Oct 25
You: That would be $47 on rate (1) and $28 on my installment (2)
11:03, Oct 25
You: So given that I've already paid the $28 into my phone and buyout tomorrow
11:03, Oct 25
You: What happens to that $28 if I'm still being charged $384
11:03, Oct 25
You: as opposed to $356 ( 384 - 28)
11:04, Oct 25
You: That's where I'm confused
11:04, Oct 25
William: Let me explain with an analogy. Let's say you're making a stew, and you want to chop up a carrot to put into the stew. In this instance, the cook pot is the bill, and the whole, unchopped carrot is the remaining balance on your lease. Do you follow me so far?
11:05, Oct 25
You: Yeah
11:10, Oct 25
William: Awesome! Alright, let's say right now we've been chopping and we have some of the carrot left, about $384 worth (it's an expensive carrot). You chop off another piece of carrot to put into the cook pot, and that piece of the carrot is worth $28, and you put that into the stew pot. The value of the rest of the carrot has been reduced to $356. If you now eat the stew (pay your bill), that remaining unchopped carrot stays as it is at $356, because eating the stew doesn't chop off more carrot. Does that make sense?
11:11, Oct 25
You: Yes
11:11, Oct 25
William: This would be what is happening on November 4th when your next bill gets generated, by the way.
11:12, Oct 25
You: Right. So I'm still being charged $386 but we've chopped off the carrot to $356
11:12, Oct 25
You: What happens to that chopped carrot of $28
11:12, Oct 25
You: I understand that the new bill generates on Nov. 4 and will reflect the $28 at that time
11:13, Oct 25
You: But because I'm buying out in between bills, what happens to the $28?
11:13, Oct 25
William: The carrot was chopped from $414 to $386 at the start of this month, so that $28 is what is on the bill.
11:14, Oct 25
William: The amount charged to the bill is not included in what you see as the remaining balance, it's separated from that when the bill is generated.
11:15, Oct 25
You: Ooooooooooooo
11:15, Oct 25
You: I see, now I get it
11:15, Oct 25
You: So when I called, I hadn't made the payment on $414
11:15, Oct 25
You: but by paying it, it had lowered to $386
11:16, Oct 25
You: yesterday
11:17, Oct 25
William: The most important thing to remember is that the payment is not what reduces the balance. The balance reduces when your bill is generated. If you were to look at your lease balance after this month's bill was generated, but before you made the payment yesterday, it would have shown $386. It would have shown $414 before this month's bill generated.
11:18, Oct 25
You: So, again if I buyout JOD tomorrow
11:18, Oct 25
William: It will be $386 plus tax.
11:19, Oct 25
You: oh, so it includes sales tax too
11:19, Oct 25
William: That's correct, because taxes are charged to each lease installment rather than up-front.
11:19, Oct 25
You: so about 421 roughly because my sales tax is 9.25
11:20, Oct 25
William: That sounds right to me!
11:20, Oct 25
You: And this $421 shows up needing to be paid when? On the Nov. 4 bill?
11:20, Oct 25
You: when it generates
11:21, Oct 25
William: That's right! Normally we would take pre-payment at the same time as requesting the buy-out, that way a negative balance sits on the account to wait for the charge to cancel it out.
11:22, Oct 25
You: Wait, so if I call tomorrow to buy-out you need credit card info to charge
11:23, Oct 25
You: and then it'll show -421 on the account so when the bill generates in Nov. then it'll just cancel as 0
11:23, Oct 25
You: and our normal monthly amount due will show instead?
11:23, Oct 25
William: That is exactly correct!
11:24, Oct 25
You: I see okay, next question is. Given I buy out of JOD and purchase an iPhone X through Apple, what is my rate plan w/ insurance on the device looking like?
11:25, Oct 25
You: In other words, how much is insurance for iPhone X through TMobile?
11:27, Oct 25
William: Your monthly costs for the device protection on a new iPhone X is going to be between $10 for basic Premium Device Protection and $15 for Jump Plus (or Premium Device Protection Plus) with AppleCare.
11:28, Oct 25
You: What's the difference between that and what I have now?
11:28, Oct 25
You: I know right now, I break/lose device, I'm out the door on a $200 deductible
11:28, Oct 25
You: And I pay $12 a month in Ins.?
11:29, Oct 25
You: So what is the difference between what I have now and $10 Premium Device Protection
11:29, Oct 25
You: And what is the difference between $15 Jump Plus and what I have now
11:29, Oct 25
William: Give me a few minutes to break that down for you!
11:30, Oct 25
You: Sure, no problem. Thanks for being patient with me
11:31, Oct 25
William: Thank you so much for sticking with me, and thanks for being my guinea pig for that stew analogy, your questions will certainly help me explain it better the next time I use it!
11:33, Oct 25
William: Here's a page to a chart that breaks down the difference between each option: https://uncarrier.t-mobile.com/premium-device-protection-plans At the top of the chart it says "monthly cost per device", and the cost for the iPhone X is the Tiers 4-5 price (although the iPHone X is the new Tier 6). The deductible for an iPhone X will be $275.
11:34, Oct 25
William: Oh, for the Jump Plus, that would include access to AppleCare services for the $15 price, getting you lower service costs for damage and access to AppleCare tech support.
11:36, Oct 25
You: I don't think I need anything else than just being able to replace it when it's lost or fix it when it's broken
11:36, Oct 25
You: So according to the table, Device Protection is just fine
11:36, Oct 25
William: What you have now for $12 is just the basic Premium Device Protection.
11:36, Oct 25
You: Does X qualify for this?
11:37, Oct 25
William: It does! Keep in mind that with basic PDP the deductible for any claim will be $275. The options with AppleCare services give you lower service costs, $29 for screen damage and $99 for full replacement.
11:38, Oct 25
You: yeah but with apple care you have to break it twice before those rates are good, no?
11:38, Oct 25
You: so upon the first incident, you're paying the $275
11:38, Oct 25
You: and then after that you're entitled to the 29/99
11:39, Oct 25
William: Not in this case! You get the $29 for screen repair for the first 2 claims, $99 for all claims after, and it's $99 for all other damage claims. With AppleCare, it would only be $275 for loss or theft, because that is what AppleCare does not cover.
11:39, Oct 25
William: But it is what we cover.
11:40, Oct 25
You: And with PDP it's $275 across the board, regardless of the incident?
11:40, Oct 25
William: Correct.
11:41, Oct 25
You: So, right now I have PDP - $275 across the board, regardless of incident and with iPhone X how much is that per month for the ins.
11:41, Oct 25
You: and how much is it for PDP + (w/ the apple care) per month for the ins.
11:42, Oct 25
William: That's going to be $15.
11:42, Oct 25
You: for PDP +?
11:42, Oct 25
William: That's right!
11:42, Oct 25
You: Vs. what for PDP? $12?
11:43, Oct 25
William: That is exactly right.
11:43, Oct 25
You: Oh, so only $3 more
11:43, Oct 25
You: And regardless of whether or not, I buy through Apple or thru Jump, I can still enroll with PDP+
11:43, Oct 25
You: ?
11:45, Oct 25
William: That is correct, we do offer protection for Bring Your Own Device phones bought from the manufacturer, and it would require that you take it to a store to check its physical condition. By the way, not only do you get AppleCare services with that, you also get TechPhD for support with other devices that connect to your phone like your TV and sound system, and identity protection from McAfee.
11:47, Oct 25
You: Ok, and next question.. what is my rate plan excluding the insurance?
11:47, Oct 25
You: So just like my voice and internet
11:48, Oct 25
William: Your portion of the rate plan with the insurance comes out to about $45 ($33 for rate plan plus tax, $12 for insurance).
11:49, Oct 25
You: And if I get the PDP+ it's about $48?
11:49, Oct 25
William: You got it!
11:49, Oct 25
You: And if I go through JOD iPhone x in 256 GB what does my bill come out to w/ installments
11:50, Oct 25
You: and insurance
11:50, Oct 25
You: so $48 (inclusive of rate plan and PDP+)
11:50, Oct 25
You: plus, what for the iPhone x 256 GB?
11:52, Oct 25
William: We actually don't know the lease pricing for the iPhone X yet, but once preorders are available we'll be able to see that information.
11:55, Oct 25
You: I believe there was a press release from TMO for the pricing of JOD and it was $30...
11:55, Oct 25
You: 256GB: $429.99 down, $24 a month
11:55, Oct 25
You: Is what I found
11:56, Oct 25
You: So let's say it was $24... It would be $48 + $24?
11:56, Oct 25
William: Oh, you're right! The information that I had in front of me only showed the EIP pricing, thanks for finding that!
11:56, Oct 25
William: That is well-qualified pricing, by the way.
11:56, Oct 25
You: What constitutes well-qualified?
11:57, Oct 25
William: That is determined by the credit check run at the start of the account, along with a few other factors like account tenure.
11:57, Oct 25
You: Wait, if you're considered "well-qualified" that means you're worthy of paying $430 as the minimum downpayment? lol
11:57, Oct 25
You: That's kinda steep for "well-qualified"
11:58, Oct 25
William: I totally understand what you're saying, and if we had a way to lower that I would do so in a heartbeat! The good part of it is that the higher down payment means lower monthly installments.
11:59, Oct 25
You: I'm pretty sure my grandparents would qualify, lol they always pay their bill on time and are retired w/ good credit. So I'm sure our downpayment would be $429
12:00, Oct 25
William: Sounds likely to me!
12:00, Oct 25
You: Ok, so lets say they're approved for $429
12:00, Oct 25
You: Am I paying the sales tax on pre-order too?
12:00, Oct 25
You: 429 + 9.25%?
12:01, Oct 25
William: That is correct, with the lease you pay the taxes on each separate installment.
12:01, Oct 25
You: So tomorrow I'm only paying $429?
12:01, Oct 25
You: no taxes
12:02, Oct 25
William: The down payment is an installment, so you pay the taxes on that as well.
12:02, Oct 25
You: oh... so it is $429 + tax?
12:02, Oct 25
William: That is correct!
12:02, Oct 25
You: so $468 tomorrow...
12:03, Oct 25
You: And my bill is looking like $48 + 24?
12:03, Oct 25
You: $72
12:03, Oct 25
You: + taxes
12:03, Oct 25
William: That's right!
12:03, Oct 25
You: So around what I'm paying right now with my i7+.....
12:04, Oct 25
You: Ok, last question is. Can I preorder through JOD on the TMO app?
12:05, Oct 25
William: Your phone number's permission level is set to Standard, so you're not going to be able to preorder on the app. You'll need to partner with an authorized user or the account holder to either log in to the MyT-Mobile for the primary line and upgrade there, or give us a call to order over the phone.
12:06, Oct 25
You: Ok, so I can use my grandma's login (which im assuming is the authorized user)
12:06, Oct 25
You: and order for my line on the TMO app?
12:07, Oct 25
William: That's right, although you might need to log in to MyT-Mobile from a web browser in that case. Here's a link with instructions for placing that order: http://t-mo.co/1BVC5Gq
12:09, Oct 25
You: Can my grandma call in to TMO and get my status bumped up from Standard to Authorized user?
12:09, Oct 25
You: Or can there only be on Authorized user
12:10, Oct 25
You: It will be late tomorrow night when pre-orders begin and I don't want to wake her to bother with any of this pre-order stuff lol
12:11, Oct 25
William: The Standard permission is for online account access, and isn't related to whether you're an authorized user, which is for access over the phone. You can have her log in to MyT-Mobile and update your line's permission level to Full by following the steps in this link: http://t-mo.co/2bGo8Xq
12:11, Oct 25
William: As long as her MyT-Mobile is the one with primary line permissions.
12:11, Oct 25
William: Which it probably is.
12:12, Oct 25
You: And as long as I'm "Full" I'm able to upgrade myself on JOD both by phone AND by app?
12:14, Oct 25
William: If you wanted to call in and place the order with a representative, your name has to be added as an authorized user, which is totally separate from that "Full" permission level. Authorized users are for accessing over the phone, and MyT-Mobile permissions are for accessing online or on the app.
12:14, Oct 25
You: Ahhhhh
12:15, Oct 25
You: ok, I'll coordinate that with her
12:15, Oct 25
You: Can you email this text transcript to me?
12:15, Oct 25
You: I don't see how to do it on here
12:16, Oct 25
William: I wouldn't be able to email it to you, but you should be able to download it if you go to Account History at the top of the page, and then Conversations.
12:17, Oct 25
William: You could also screencap this conversation, if all else fails. Regardless, it's always going to be saved on our end for the next representative you message to see.
12:17, Oct 25
You: Ah, ok I see. Okay well thanks for all your help with the iPhone X hysteria
Info: An agent will respond shortly
.

 

[Carlos22Dayday]

Ah gotcha, gotta go back a few pages and take a look at those prices. Thanks for the info!

No problem. Here it is by the way.
Equipment Installment Plan

• 64GB: $279.99 down, $30 per month (FRP: $999.99)
• 256GB: $429.99 down, $30 per month (FRP: $1,149.99)

JUMP! On Demand

• 64GB: $0 down, $41.56 per month (FRP: $999.99)
• 256GB: $429.99 down, $24 per month (FRP: $1,149.99)

 

[AppleChic76]

FYI--I'm chatting with a rep now that says they won't know how much anybody with JOD has to pay for this phone until 12:01 AM PST Friday morning. Down payments will vary based on account.

 

[Septembersrain]

Chatted for a long while with a TMO rep who shed a lot of insight on the new insurance and deductibles offered for iPhone X, buying out of your JOD, and pre-orders. Take it with a grain of salt as rep's seems to have different answers every time you speak with them, you'll even see that at one point in our conversation regarding JOD pricing for iPhone X 256 GB. Also LOL @ the analogy.

Spoiler

10:31, Oct 25
You: Pay off jump on demand device
10:31, Oct 25
T-Mobile: Hello! A representative will be with you shortly. Want the latest and greatest information about the iPhone X launch? Pre-register to stay in the loop here: www.t-mo.co/iPhoneXPreRegForm Have another question? Messaging works just like texting a friend. You can relax, go about your business and check back at your convenience from the T-Mobile iPhone app or from My.T-Mobile.com.
10:37, Oct 25
William: Hey, this is Will in the beautiful Pacific Northwest, and I'll be your expert today. I would be happy to help you pay off your Jump On Demand phone so you can fully own it and lower your monthly bill! Give me a few minutes to take a look at your account and I'll see what we need to do to get that paid off.
10:39, Oct 25
You: Ok, I just want to know what the balance is in total. Last night I made a payment. The last time I called the rep told me that the purchase price was $384
10:39, Oct 25
You: I want to know what it is now w/ the payment that I made yesterday
10:43, Oct 25
William: I'm seeing that the balance is still $384. Was the payment you made yesterday just the normal monthly bill payment?
10:44, Oct 25
You: Yeah, my portion of the bill is $75
10:44, Oct 25
You: I think my rate plan is like $32? And then the rest of it goes to the phone if I'm correct
10:45, Oct 25
William: Gotcha. That remaining balance on your lease updates when a new bill is generated, rather than when you pay your bill. That $384 is the remaining balance that has not been charged to a bill, rather than what has not been paid.
10:46, Oct 25
You: So hypothetically what would that be?
10:46, Oct 25
You: Given the payment I made yesterday. How much of what I pay goes toward the phone?
10:46, Oct 25
You: We can just subtract that number and get the new number when the new bill generates
10:47, Oct 25
William: Your monthly installments for the phone are $28, and you also have device protection for $12, as well as taxes.
10:47, Oct 25
You: So $28 is what goes to the phone
10:47, Oct 25
You: Every month
10:48, Oct 25
You: So the new balance would be $356?
10:50, Oct 25
William: That's right! You'll see that balance once your next bill has generated, around the 10th of the month.
10:52, Oct 25
You: Okay, so what happens if I choose to buyout tomorrow. I'm buying out that new amount of $356 even though the new statement hasn't generated yet, right?
10:53, Oct 25
William: Not quite. The remaining balance right now is $384, and if you pay that phone off tomorrow you'll be paying $384 plus taxes, because that is the amount that has not been charged to a bill. That remaining balance will drop to $356 once the $28 is taken out of that balance and charged to the bill. Remember, the remaining balance shows what has not been billed, rather than what has not been paid.
10:55, Oct 25
You: I'm a little confused. If I bought out the phone today, wouldn't that balance due come into my new bill next month anyways?
10:55, Oct 25
You: Therefore, that bill would have the updated buyout amount of the payment that I just made yesterday
10:59, Oct 25
William: The payment you made yesterday isn't what reduces the remaining balance. The remaining balance is reduced when the new bill is created at the start of the bill cycle. For example, right now we're at $384. Around the start of your next bill cycle around the 4th of November, $28 is going to be taken out of that total and placed on the bill as a charge, and the remaining balance will then be reduced to the $356. Does that make sense?
11:00, Oct 25
You: Kinda. The way I'm understanding this bill is that my portion of the bill is compromised of two things: 1) the rate plan + insurance and 2) the installment plan on the phone
11:01, Oct 25
William: That's correct.
11:01, Oct 25
You: So if 2 is whatever I pay on the phone, which is $28 you said
11:02, Oct 25
You: and I just made a payment on my bill yesterday
11:02, Oct 25
You: That would be $47 on rate (1) and $28 on my installment (2)
11:03, Oct 25
You: So given that I've already paid the $28 into my phone and buyout tomorrow
11:03, Oct 25
You: What happens to that $28 if I'm still being charged $384
11:03, Oct 25
You: as opposed to $356 ( 384 - 28)
11:04, Oct 25
You: That's where I'm confused
11:04, Oct 25
William: Let me explain with an analogy. Let's say you're making a stew, and you want to chop up a carrot to put into the stew. In this instance, the cook pot is the bill, and the whole, unchopped carrot is the remaining balance on your lease. Do you follow me so far?
11:05, Oct 25
You: Yeah
11:10, Oct 25
William: Awesome! Alright, let's say right now we've been chopping and we have some of the carrot left, about $384 worth (it's an expensive carrot). You chop off another piece of carrot to put into the cook pot, and that piece of the carrot is worth $28, and you put that into the stew pot. The value of the rest of the carrot has been reduced to $356. If you now eat the stew (pay your bill), that remaining unchopped carrot stays as it is at $356, because eating the stew doesn't chop off more carrot. Does that make sense?
11:11, Oct 25
You: Yes
11:11, Oct 25
William: This would be what is happening on November 4th when your next bill gets generated, by the way.
11:12, Oct 25
You: Right. So I'm still being charged $386 but we've chopped off the carrot to $356
11:12, Oct 25
You: What happens to that chopped carrot of $28
11:12, Oct 25
You: I understand that the new bill generates on Nov. 4 and will reflect the $28 at that time
11:13, Oct 25
You: But because I'm buying out in between bills, what happens to the $28?
11:13, Oct 25
William: The carrot was chopped from $414 to $386 at the start of this month, so that $28 is what is on the bill.
11:14, Oct 25
William: The amount charged to the bill is not included in what you see as the remaining balance, it's separated from that when the bill is generated.
11:15, Oct 25
You: Ooooooooooooo
11:15, Oct 25
You: I see, now I get it
11:15, Oct 25
You: So when I called, I hadn't made the payment on $414
11:15, Oct 25
You: but by paying it, it had lowered to $386
11:16, Oct 25
You: yesterday
11:17, Oct 25
William: The most important thing to remember is that the payment is not what reduces the balance. The balance reduces when your bill is generated. If you were to look at your lease balance after this month's bill was generated, but before you made the payment yesterday, it would have shown $386. It would have shown $414 before this month's bill generated.
11:18, Oct 25
You: So, again if I buyout JOD tomorrow
11:18, Oct 25
William: It will be $386 plus tax.
11:19, Oct 25
You: oh, so it includes sales tax too
11:19, Oct 25
William: That's correct, because taxes are charged to each lease installment rather than up-front.
11:19, Oct 25
You: so about 421 roughly because my sales tax is 9.25
11:20, Oct 25
William: That sounds right to me!
11:20, Oct 25
You: And this $421 shows up needing to be paid when? On the Nov. 4 bill?
11:20, Oct 25
You: when it generates
11:21, Oct 25
William: That's right! Normally we would take pre-payment at the same time as requesting the buy-out, that way a negative balance sits on the account to wait for the charge to cancel it out.
11:22, Oct 25
You: Wait, so if I call tomorrow to buy-out you need credit card info to charge
11:23, Oct 25
You: and then it'll show -421 on the account so when the bill generates in Nov. then it'll just cancel as 0
11:23, Oct 25
You: and our normal monthly amount due will show instead?
11:23, Oct 25
William: That is exactly correct!
11:24, Oct 25
You: I see okay, next question is. Given I buy out of JOD and purchase an iPhone X through Apple, what is my rate plan w/ insurance on the device looking like?
11:25, Oct 25
You: In other words, how much is insurance for iPhone X through TMobile?
11:27, Oct 25
William: Your monthly costs for the device protection on a new iPhone X is going to be between $10 for basic Premium Device Protection and $15 for Jump Plus (or Premium Device Protection Plus) with AppleCare.
11:28, Oct 25
You: What's the difference between that and what I have now?
11:28, Oct 25
You: I know right now, I break/lose device, I'm out the door on a $200 deductible
11:28, Oct 25
You: And I pay $12 a month in Ins.?
11:29, Oct 25
You: So what is the difference between what I have now and $10 Premium Device Protection
11:29, Oct 25
You: And what is the difference between $15 Jump Plus and what I have now
11:29, Oct 25
William: Give me a few minutes to break that down for you!
11:30, Oct 25
You: Sure, no problem. Thanks for being patient with me
11:31, Oct 25
William: Thank you so much for sticking with me, and thanks for being my guinea pig for that stew analogy, your questions will certainly help me explain it better the next time I use it!
11:33, Oct 25
William: Here's a page to a chart that breaks down the difference between each option: https://uncarrier.t-mobile.com/premium-device-protection-plans At the top of the chart it says "monthly cost per device", and the cost for the iPhone X is the Tiers 4-5 price (although the iPHone X is the new Tier 6). The deductible for an iPhone X will be $275.
11:34, Oct 25
William: Oh, for the Jump Plus, that would include access to AppleCare services for the $15 price, getting you lower service costs for damage and access to AppleCare tech support.
11:36, Oct 25
You: I don't think I need anything else than just being able to replace it when it's lost or fix it when it's broken
11:36, Oct 25
You: So according to the table, Device Protection is just fine
11:36, Oct 25
William: What you have now for $12 is just the basic Premium Device Protection.
11:36, Oct 25
You: Does X qualify for this?
11:37, Oct 25
William: It does! Keep in mind that with basic PDP the deductible for any claim will be $275. The options with AppleCare services give you lower service costs, $29 for screen damage and $99 for full replacement.
11:38, Oct 25
You: yeah but with apple care you have to break it twice before those rates are good, no?
11:38, Oct 25
You: so upon the first incident, you're paying the $275
11:38, Oct 25
You: and then after that you're entitled to the 29/99
11:39, Oct 25
William: Not in this case! You get the $29 for screen repair for the first 2 claims, $99 for all claims after, and it's $99 for all other damage claims. With AppleCare, it would only be $275 for loss or theft, because that is what AppleCare does not cover.
11:39, Oct 25
William: But it is what we cover.
11:40, Oct 25
You: And with PDP it's $275 across the board, regardless of the incident?
11:40, Oct 25
William: Correct.
11:41, Oct 25
You: So, right now I have PDP - $275 across the board, regardless of incident and with iPhone X how much is that per month for the ins.
11:41, Oct 25
You: and how much is it for PDP + (w/ the apple care) per month for the ins.
11:42, Oct 25
William: That's going to be $15.
11:42, Oct 25
You: for PDP +?
11:42, Oct 25
William: That's right!
11:42, Oct 25
You: Vs. what for PDP? $12?
11:43, Oct 25
William: That is exactly right.
11:43, Oct 25
You: Oh, so only $3 more
11:43, Oct 25
You: And regardless of whether or not, I buy through Apple or thru Jump, I can still enroll with PDP+
11:43, Oct 25
You: ?
11:45, Oct 25
William: That is correct, we do offer protection for Bring Your Own Device phones bought from the manufacturer, and it would require that you take it to a store to check its physical condition. By the way, not only do you get AppleCare services with that, you also get TechPhD for support with other devices that connect to your phone like your TV and sound system, and identity protection from McAfee.
11:47, Oct 25
You: Ok, and next question.. what is my rate plan excluding the insurance?
11:47, Oct 25
You: So just like my voice and internet
11:48, Oct 25
William: Your portion of the rate plan with the insurance comes out to about $45 ($33 for rate plan plus tax, $12 for insurance).
11:49, Oct 25
You: And if I get the PDP+ it's about $48?
11:49, Oct 25
William: You got it!
11:49, Oct 25
You: And if I go through JOD iPhone x in 256 GB what does my bill come out to w/ installments
11:50, Oct 25
You: and insurance
11:50, Oct 25
You: so $48 (inclusive of rate plan and PDP+)
11:50, Oct 25
You: plus, what for the iPhone x 256 GB?
11:52, Oct 25
William: We actually don't know the lease pricing for the iPhone X yet, but once preorders are available we'll be able to see that information.
11:55, Oct 25
You: I believe there was a press release from TMO for the pricing of JOD and it was $30...
11:55, Oct 25
You: 256GB: $429.99 down, $24 a month
11:55, Oct 25
You: Is what I found
11:56, Oct 25
You: So let's say it was $24... It would be $48 + $24?
11:56, Oct 25
William: Oh, you're right! The information that I had in front of me only showed the EIP pricing, thanks for finding that!
11:56, Oct 25
William: That is well-qualified pricing, by the way.
11:56, Oct 25
You: What constitutes well-qualified?
11:57, Oct 25
William: That is determined by the credit check run at the start of the account, along with a few other factors like account tenure.
11:57, Oct 25
You: Wait, if you're considered "well-qualified" that means you're worthy of paying $430 as the minimum downpayment? lol
11:57, Oct 25
You: That's kinda steep for "well-qualified"
11:58, Oct 25
William: I totally understand what you're saying, and if we had a way to lower that I would do so in a heartbeat! The good part of it is that the higher down payment means lower monthly installments.
11:59, Oct 25
You: I'm pretty sure my grandparents would qualify, lol they always pay their bill on time and are retired w/ good credit. So I'm sure our downpayment would be $429
12:00, Oct 25
William: Sounds likely to me!
12:00, Oct 25
You: Ok, so lets say they're approved for $429
12:00, Oct 25
You: Am I paying the sales tax on pre-order too?
12:00, Oct 25
You: 429 + 9.25%?
12:01, Oct 25
William: That is correct, with the lease you pay the taxes on each separate installment.
12:01, Oct 25
You: So tomorrow I'm only paying $429?
12:01, Oct 25
You: no taxes
12:02, Oct 25
William: The down payment is an installment, so you pay the taxes on that as well.
12:02, Oct 25
You: oh... so it is $429 + tax?
12:02, Oct 25
William: That is correct!
12:02, Oct 25
You: so $468 tomorrow...
12:03, Oct 25
You: And my bill is looking like $48 + 24?
12:03, Oct 25
You: $72
12:03, Oct 25
You: + taxes
12:03, Oct 25
William: That's right!
12:03, Oct 25
You: So around what I'm paying right now with my i7+.....
12:04, Oct 25
You: Ok, last question is. Can I preorder through JOD on the TMO app?
12:05, Oct 25
William: Your phone number's permission level is set to Standard, so you're not going to be able to preorder on the app. You'll need to partner with an authorized user or the account holder to either log in to the MyT-Mobile for the primary line and upgrade there, or give us a call to order over the phone.
12:06, Oct 25
You: Ok, so I can use my grandma's login (which im assuming is the authorized user)
12:06, Oct 25
You: and order for my line on the TMO app?
12:07, Oct 25
William: That's right, although you might need to log in to MyT-Mobile from a web browser in that case. Here's a link with instructions for placing that order: http://t-mo.co/1BVC5Gq
12:09, Oct 25
You: Can my grandma call in to TMO and get my status bumped up from Standard to Authorized user?
12:09, Oct 25
You: Or can there only be on Authorized user
12:10, Oct 25
You: It will be late tomorrow night when pre-orders begin and I don't want to wake her to bother with any of this pre-order stuff lol
12:11, Oct 25
William: The Standard permission is for online account access, and isn't related to whether you're an authorized user, which is for access over the phone. You can have her log in to MyT-Mobile and update your line's permission level to Full by following the steps in this link: http://t-mo.co/2bGo8Xq
12:11, Oct 25
William: As long as her MyT-Mobile is the one with primary line permissions.
12:11, Oct 25
William: Which it probably is.
12:12, Oct 25
You: And as long as I'm "Full" I'm able to upgrade myself on JOD both by phone AND by app?
12:14, Oct 25
William: If you wanted to call in and place the order with a representative, your name has to be added as an authorized user, which is totally separate from that "Full" permission level. Authorized users are for accessing over the phone, and MyT-Mobile permissions are for accessing online or on the app.
12:14, Oct 25
You: Ahhhhh
12:15, Oct 25
You: ok, I'll coordinate that with her
12:15, Oct 25
You: Can you email this text transcript to me?
12:15, Oct 25
You: I don't see how to do it on here
12:16, Oct 25
William: I wouldn't be able to email it to you, but you should be able to download it if you go to Account History at the top of the page, and then Conversations.
12:17, Oct 25
William: You could also screencap this conversation, if all else fails. Regardless, it's always going to be saved on our end for the next representative you message to see.
12:17, Oct 25
You: Ah, ok I see. Okay well thanks for all your help with the iPhone X hysteria
Info: An agent will respond shortly
.

Yeah, I saw what occurred here.

If any of you want to pay off your device, both on EIP or JOD, you have to either specifically pay off the device or it'll just do the regular monthly payment. The only way I've found that it'll do this properly is through customer service. I find this convenient as when I call to pay it off, I also request an unlock at the exact same time. The unlock usually takes less than 48 hours for me.

 

[Brlgfan]

Why would you pay that much? Jump to the cheapest phone available, which I believe us around $150 - then you pay it off and also can sell that phone you just paid for...

I figured I’d pay atleast $250 for a down payment. So that’s why I don’t mind doing it.
[doublepost=1508968851][/doublepost]

FYI--I'm chatting with a rep now that says they won't know how much anybody with JOD has to pay for this phone until 12:01 AM PST Friday morning. Down payments will vary based on account.

I don’t know how true this is. I fell there is so many things going around.

 

[AppleChic76]

I figured I’d pay atleast $250 for a down payment. So that’s why I don’t mind doing it.
[doublepost=1508968851][/doublepost]
I don’t know how true this is. I fell there is so many things going around.

I told the rep that is was irresponsible for there to be so many different answers (and/or NO answers) floating around so close to pre-orders. It makes their company look silly and unprofessional. I will say that despite TERRIBLE pre-order experiences in the past--where I've had to get in touch with the Office of the President; one time resulting in them crediting my bill every month for a year for their screw up--I've always had my phone on launch day. We'll see what happens.