Carrier T-Mobile iPhone X/8 Pre-Order and Dispatch Thread

[DMP87]

I ordered at 4AM but tmobile still cannot provide me a shipping date. anyone else have this problem? The 'order alert' on the app mentiones 11/2-11/5 but the details of the order say they don't have shipping info yet.

Glad you mentioned this. I just checked the app and thats how it is for one of my orders as well.

est ship dat of 11/2-11/3 but when i go to order status it says no estimated shipping date.

 

[Chrristiann]

I did the pre-order online and payed 25 for overnight

 

[dannyar]

This is how JOD and Jump work. Jump automatical requires the deposit listed on Tmobile website. JOD is $0 if you qualify but you have to have enough credit aka know as EC. If you don't have the ammount to finance $1000 plus taxes it will ask for a deposit. Things have changed. You would think it would release the credit aka EC of the phone you are using that you are trading in but since that phone is still in your possesion it locks that EC until returned. Now you will see the credit wipe off on your Tmobile account that you login to but in the backround the EC aka credit is not available for use by you yet. So people who jumped at $0 down for previous iphones they were a good bit cheaper than the Iphone X that extra $200-$350 on the X could make a big difference. JOD charges $0 down if you have enough credit once that credit drops below the phone ammount downpayments start to calculate for expample. I had two lines with JOD. I paid off one 8 plus to save credit for the X then will sell the 8 plus. Well JOD was removed because of this now I have jump on one line. So when I jumped that line automatically $279 plus taxes ect was due because that was what online says is required. When I got to my JOD the first phone removed some of my credit I didn't have enough left to cover the second phone for $0 on JOD so another deposit was required but it wasn't $279 it was aroun $230 because I finaced the rest then ran out of credit and had to pay the difference. I have been with Tmobile 5 years and have Excellent credit so I am normally $0. I have studied this extensively via escalation to executive team along with customer care and along with Twitter weeks before the X launch to prepare myself for what I was needing to pay. I also requested my available EC aka credit days before I ordered and did the math and it added up when I ordered. You also have to take into account do you have any ipads,apple watches or any accessories finacned this includes leases and EIP's. When they say your $0 down that does not mean any device at anytime for $0 it's only if the credit is available. I suggest everyone to use Twitter to verify your account they can break your credit down with all of your devices so you can actually see how much credit your using. Also don't forget that the final lease payout option that doesn't list on your Tmobile account but customer care sees it. Those are not calculated online when you view your balance. A brand new $800 iphone 8 Plus with $0 down will only show like $600 being used but in reality with the backround $200 payout option its really using all $800. I hope this helps everyone. If I can help more please ask. I have been drilling Tmobile for weeks disecting my account and learning in preparation for the X launch. Another thing for those who in the past have had there credit doubled due to issues or requests to get more devices at $0 down keep in mind when you get it doubled you dind't have enough credit for what you wanted so as a loyal customer they gave you more credit. Well once you do those Lease's or Eip's you are now over your credit limit so all those payments you started to make for the next 12 months may not have just lowered your balance alot it may have just gotten you barely under your max credit limit because you really have been paying the overage on your credit limit back, but in your mind you say well I have paid on this and that for X ammount of months why do I need a downpayment I should be good, but in reality you were just paying your overage down kinda like a overdraft.

This is wrong. I have had JOD since inception on 4 of my 8 lines. Before doing 4 JOD upgrades this morning from iphone 8 pluses I had 300$ in available credit. So tell me how I was able to add roughly $4000 in iphone x upgrades while also still having the 4 8 pluses in my hand. With JOD no matter how much credit you have available they must let you JUMP to whatever device you want regardless of your available credit. regular JUMP is different. You must have the available credit.

 

[mtulman1]

Clearly, they are clueless. Like most of you i was required to pay the $279+ up front for JOD. I just went into their chat via the app and a rep tells me that I should not have been charged, that JOD is $0 down. I asked her to confirm that information and she says yes. I then said i was charged incorrectly, and would like a credit. Well, of course, they want to cancel and restart. Nope.

I wonder if I can walk into a store with the X and my current device when it arrives and return it, and then repurchase it assuming they offer $0 down. I wonder if that would work.

 

[Gshox]

The order I placed and signed an EIP for didnt go through. I just had to place a brand new order but apparantly my place in line will be “held”. Im DISGUSTED

 

[Devildog08]

This is wrong. I have had JOD since inception on 4 of my 8 lines. Before doing 4 JOD upgrades this morning from iphone 8 pluses I had 300$ in available credit. So tell me how I was able to add roughly $4000 in iphone x upgrades while also still having the 4 8 pluses in my hand. With JOD no matter how much credit you have available they must let you JUMP to whatever device you want regardless of your available credit. regular JUMP is different. You must have the available credit.

I will reach out to Twitter with this info and check on why I had to pay and post a response. In the past what you are saying is how it always worked for me maybe it still works and the system glitched. I hope so because I would like a refund LOL. Thanks for the post

 

[phpmaven]

Indeed, the T-Mobile site is a mess, but is it really too much to ask to have a functioning pre-order process online when EVERY other major carriers managed to have one?

Out of curiosity: did they charge you the extra $20 for ordering through the phone?

No, they waived that. I totally agree with you on their website. It's just an absolute mess and always has been. As a web developer, I find

I did the pre-order online and payed 25 for overnight

You should have received free overnight shipping. I did and so did many others.

 

[piranhadonna]

I ordered at 4AM but tmobile still cannot provide me a shipping date. anyone else have this problem? The 'order alert' on the app mentiones 11/2-11/5 but the details of the order say they don't have shipping info yet.

It’s because they don’t have any phones to provide shipping info. This won’t happen until Apple starts to ship phones to T-Mobile.

 

[piranhadonna]

I did the pre-order online and payed 25 for overnight

You should not have been charged for shipping. T-Mobile is offering next day air (same thing as overnight) for free like they have done the past couple of pre-orders. So if your phone comes in on Thursday you will receive it Friday.

 

[abhishek8378]

So I have a question. My estimated shipping date is 11/02 - 11/03. If I have received the email saying I need to return the phone by 11/26, does that mean that my shipping dates are confirmed?
[doublepost=1509132156][/doublepost]

So I have a question. My estimated shipping date is 11/02 - 11/03. If I have received the email saying I need to return the phone by 11/26, does that mean that my shipping dates are confirmed?

*Return my previous phone I mean

 

[piranhadonna]

Glad you mentioned this. I just checked the app and thats how it is for one of my orders as well.

est ship dat of 11/2-11/3 but when i go to order status it says no estimated shipping date.

It’s because they don’t have any phones to provide shipping info. This won’t happen until Apple starts to ship phones to T-Mobile.

 

[Chrristiann]

No, they waived that. I totally agree with you on their website. It's just an absolute mess and always has been. As a web developer, I find

You should have received free overnight shipping. I did and so did many others.

Yea I realize now everyone is saying they got free overnight, I went and checked the available shipping options and the had free 6 day shipping and ups ground which mayb takes like 2-3 days and the overnight for $25 . Maybe I’ll get it early. =D

 

[jercompton]

The waiting for another week is going to be so hard. I gotta keep busy, lol.

 

[piranhadonna]

So I have a question. My estimated shipping date is 11/02 - 11/03. If I have received the email saying I need to return the phone by 11/26, does that mean that my shipping dates are confirmed?
[doublepost=1509132156][/doublepost]
*Return my previous phone I mean

No. Shipping dates won’t be confirmed until stock from Apple starts to arrive.

 

[phpmaven]

So I have a question. My estimated shipping date is 11/02 - 11/03. If I have received the email saying I need to return the phone by 11/26, does that mean that my shipping dates are confirmed?
[doublepost=1509132156][/doublepost]
*Return my previous phone I mean

Not necessarily, If Apple doesn't come through with the number of phones they've promised to T-Mobile, then we may start seeing shipping dates slip and then they would obviously have to give you more time to return the old phone.

Everything's in a state of flux until probably next Wednesday.

 

[abhishek8378]

Not necessarily, If Apple doesn't come through with the number of phones they've promised to T-Mobile, then we may start seeing shipping dates slip and then they would obviously have to give you more time to return the old phone.

Gotcha! Thanks!

 

[Chrristiann]

You should not have been charged for shipping. T-Mobile is offering next day air (same thing as overnight) for free like they have done the past couple of pre-orders. So if your phone comes in on Thursday you will receive it Friday.

=( I know, hopefully I will be credited when phone arrives.

 

[Enygmatic]

I wonder if I can walk into a store with the X and my current device when it arrives and return it, and then repurchase it assuming they offer $0 down. I wonder if that would work.

Unfortunately, no. Once you return a device to us, that IMEI is is flagged as a return. We send it off - if the phone is brand-new and unopened, the warehouse will likely just toss it back in the pool of available devices.

Basically, you wouldn't be able to turn it in and then immediately re-buy it.

 

[piranhadonna]

=( I know, hopefully I will be credited when phone arrives.

I would get in touch with t-force on Twitter and let them know just in case.

 

[mtulman1]

Unfortunately, no. Once you return a device to us, that IMEI is is flagged as a return. We send it off - if the phone is brand-new and unopened, the warehouse will likely just toss it back in the pool of available devices.

Basically, you wouldn't be able to turn it in and then immediately re-buy it.

So, assuming she is right, which based on 99% of the world, she is NOT, the only way to get the credit is to cancel the order now, and hope she is able to get a new phone ordered with $0 down?

 

[lordofthereef]

I’m pissed they made me put a down payment on my JOD order. That program is hardly worth it anymore. I don’t know why they did it either because we are well qualified and have been doing JOD since it literally began.

It’s just their new policy for accounts younger than three years old for whatever reason. I opted for the regular 24 month payments. I’ll probably just lay it off if I’m happy with it.

Unless they change something (again lol), we should be ready for JoD on the next iPhone. I’ve learned with T-Mobile to not hold my breath about anything. They’ll decide next year that it’s for five year customers lol.

Honestly JoD and Jump are similar enough that they should just pick one and get rid of the other imo. The only real difference with JoD is you can swap the phone three times in a year. If you decide you want to use it as a full phone financing option you pay the same amount as you would on jump. Imo adding multiple options on a phone this expensive only serves to add to the confusion.

 

[dugbug]

It’s because they don’t have any phones to provide shipping info. This won’t happen until Apple starts to ship phones to T-Mobile.

so do you think the estimate in the alert field is correct based on their expected allotment?

 

[Enygmatic]

So, assuming she is right, which based on 99% of the world, she is NOT, the only way to get the credit is to cancel the order now, and hope she is able to get a new phone ordered with $0 down?

Pretty much... I don't handle any of that aspect of things, so you're better off verifying with Care or T-Mobile Help on Twitter. I'm a retail store manager. We can't sell anything that's not in our inventory - which would include your returned phone. Sucks, but entirely a system issue (not a bug).

EDIT - Or take your chances and redo the JOD in-store on launch day. Stores will be opening early on the 3rd.

 

[lordofthereef]

I got 0 down as well. It's up to the discretion of the rep, but you could call and try to get things changed. I would be a bit worried myself about screwing up the order and delaying things. It's going to cost the same over time anyway, but I understand your frustration.

How old is your account? If it’s three years
Old you automatically qualify. Anything less than three and you don’t.

It’s down right ridiculous that they don’t make this clear ANYWHERE obvious.

 

[fjd726]

On the order status page, mine says no estimate currently available. When I ordered, it said 11/3 - 11/10. How long before it updates in the status page?