Carrier T-Mobile iPhone X/8 Pre-Order and Dispatch Thread

[Enygmatic]

Just seen this and didn’t know about it. Is this new? it states you can do this at the end of the JOD.

No, that's not new. Basically, JOD is an 18-month lease. At the end of the 18 months, you've typically paid ~75% of the device off (again, the original impetus behind JOD was that these customers wouldn't be holding onto one device nearly this long). At that time, your Purchase Option price - the remaining balance on the phone - becomes due. T-Mobile sends texts two months prior, reminding you that your JOD is nearing an end, and thus you will a.) be hit with that lump sum final purchase price, and b.) lose JOD availability on your account moving forward, once the JOD is paid in full.

You have the option of financing that final purchase price over a further 9 months - effectively stretching the financing to a 27-month deal. You have to call Care to refinance that final amount - we don't handle financing adjustments in-store.

The biggest problem I've seen with JOD and customers coming in is that they either weren't properly informed on how the (any) lease works, or they conveniently "forgot" it was a lease, only focusing on the phrases "$0 down" and "upgrade".

 

[DJosche]

I ordered from both and have estimated dates of 11/17-11/24 for Apple.

Same here.

 

[Zippy3505]

No, that's not new. Basically, JOD is an 18-month lease. At the end of the 18 months, you've typically paid ~75% of the device off (again, the original impetus behind JOD was that these customers wouldn't be holding onto one device nearly this long). At that time, your Purchase Option price - the remaining balance on the phone - becomes due. T-Mobile sends texts two months prior, reminding you that your JOD is nearing an end, and thus you will a.) be hit with that lump sum final purchase price, and b.) lose JOD availability on your account moving forward, once the JOD is paid in full.

You have the option of financing that final purchase price over a further 9 months - effectively stretching the financing to a 27-month deal. You have to call Care to refinance that final amount - we don't handle financing adjustments in-store.

The biggest problem I've seen with JOD and customers coming in is that they either weren't properly informed on how the (any) lease works, or they conveniently "forgot" it was a lease, only focusing on the phrases "$0 down" and "upgrade".

JOD works great for fools like me that switch phones too often, only with the zero down does it makes sense, though. I did have one line on JOD that I did the purchase option, then sold it on eBay and pretty much broke even.

 

[jercompton]

An article was posted saying that apple had change some customer's delivery estimate earlier then before. My partner was the same, he had a estimate delivery of 11/10-11/17, now they changed it to 11/3, the day of release. He had preorder it on Apple full price.
Maybe apple has some good supply now!

 

[piranhadonna]

I purchased the Samsung fast charge from eBay for 15 and some change brand new
https://rover.ebay.com/rover/0/0/0?mpre=https://www.ebay.com/ulk/itm/252901267680

 

[Enygmatic]

JOD works great for fools like me that switch phones too often, only with the zero down does it makes sense, though. I did have one line on JOD that I did the purchase option, then sold it on eBay and pretty much broke even.

The prices of these newest superphones has driven a necessary change in strategy when it comes to JOD. I have JOD on one of my lines that I keep just for new Android phones, so I change those usually every 4 months or so.

 

[zakarhino]

I must be blind... where exactly is the EIP section?

If you goto the "Billing" tab in My T-Mobile, one of the boxes on that page is labeled "Installment Plan." Press "View Details" inside of that box and you should get to your EIP page (all phones associated with your account):

https://my.t-mobile.com/billing/eipdetails.html
[doublepost=1509152373][/doublepost]Also I was an idiot and paid for the $60 mophie wireless charger rather than getting one of the cheaper ones on Amazon.

 

[febernovo]

I originally had a Nov 10-17 date and got bumped to a Nov. 3 date today for my full price one!

 

[Upgradedweapons]

If you have a 11/3-11/10 ship date. What day you think they’ll charge the card? Day before or 2?

 

[febernovo]

If you have a 11/3-11/10 ship date. What day you think they’ll charge the card? Day before or 2?

I got a charge today currently pending. Originally had a later shipping day that got bumped to Nov 3 today

 

[piranhadonna]

I got a charge today currently pending. Originally had a later shipping day that got bumped to Nov 3 today

It will more than likely drop off. It will not be charged until it ships.

 

[zakarhino]

If you have a 11/3-11/10 ship date. What day you think they’ll charge the card? Day before or 2?

If you're lucky, Thursday/Friday charge for a Saturday/Monday delivery. If you're not, you'll most likely be charged the following Tuesday for a delivery later that week. That seemed to be the trend for people with a similar 7/7+ ship date as you have now.

 

[bad1550]

I Preordered 2 T Mobile phones from the Apple Store , one for my t mobile account. My daughter has Verizon, will the t mobile device work on Verizon?

 

[piranhadonna]

I Preordered 2 T Mobile phones from the Apple Store , one for my t mobile account. My daughter has Verizon, will the t mobile device work on Verizon?

No it will not according to this article.

https://9to5mac.com/2017/10/26/iphone-x-carrier-compatibilitiy/

 

[bad1550]

No it will not according to this article.

https://9to5mac.com/2017/10/26/iphone-x-carrier-compatibilitiy/

Hopefully I can exchange at the Apple Store for the Verizon Model. I tried to order the Verizon but would not go through

Thank you

 

[sbkevinmichael]

I have a delivery date of 11/02-11/03, ordered on 26th at 11:58 PM have not been charged ordered over phone with customer care. SIMPLE AND FAST! hope to get charged soon!

 

[piranhadonna]

Hopefully I can exchange at the Apple Store for the Verizon Model. I tried to order the Verizon but would not go through

Thank you

Your welcome! That sucks but I’m sure Apple will exchange it for you.

 

[ShawnTXDFW]

The one thing I don't understand is as to why I'm getting different answers. Even though my order is secure and my line in place is secure, I have yet to get any E-Document from T-Mobile. I was told by two different reps that I should get it within 24 hours. If it's not signed before 48 hours then my order will cancel. So I called back and talked to a different rep trying to figure out where this e-mail was (not in spam or anything, I already checked) and he told me that I wouldn't get one because I did it myself. Now if a T-Mobile rep were to have done it for me THEN I would have to sign the E-Document. So, I'm getting different answers from different reps. So, can someone try to tell me who's right here? I JUMP'ed to the iPhone X, and am trading in my iPhone 7+. As I stated I did all this myself as opposed to talking to a rep. I don't want my order to cancel over something I can't control, and according to the rep I just talked to he said all green across the board so I should be good to go!

 

[nikicampos]

1. Does anyone knows when T-Mobile sends the info with the tracking number if my delivery date is 11.2-11.3?

2. Does anyone knows if I can change the credit/debit card that I gave when the order was placed?

Thanks.

 

[unixphone]

The site was not working well during the pre order. I skipped the trade in my iphone 6s. I just asked the t mobile chat and the guy said it is too late to add the trade in function.

 

[iSIILENT]

1. Does anyone knows when T-Mobile sends the info with the tracking number if my delivery date is 11.2-11.3?

2. Does anyone knows if I can change the credit/debit card that I gave when the order was placed?

Thanks.

If something goes wrong with payment , they should send you a email requesting to update or provide a billing info in order for you not to loss order .. could be wrong but that’s my understanding

 

[nikicampos]

If something goes wrong with payment , they should send you a email requesting to update or provide a billing info in order for you not to loss order .. could be wrong but that’s my understanding

That would be amazing, even if it gets delayed a couple of days, I can live with that and not lose my order.

Thanks.

 

[elena3214]

The one thing I don't understand is as to why I'm getting different answers. Even though my order is secure and my line in place is secure, I have yet to get any E-Document from T-Mobile. I was told by two different reps that I should get it within 24 hours. If it's not signed before 48 hours then my order will cancel. So I called back and talked to a different rep trying to figure out where this e-mail was (not in spam or anything, I already checked) and he told me that I wouldn't get one because I did it myself. Now if a T-Mobile rep were to have done it for me THEN I would have to sign the E-Document. So, I'm getting different answers from different reps. So, can someone try to tell me who's right here? I JUMP'ed to the iPhone X, and am trading in my iPhone 7+. As I stated I did all this myself as opposed to talking to a rep. I don't want my order to cancel over something I can't control, and according to the rep I just talked to he said all green across the board so I should be good to go!

Did you sign anything while ordering the phone? I preordered with Jump online and I had to sign the agreement while placing the order. I received a confirmation of signed EIP email about a minute after and another email saying order is complete, but no copy of the actual EIP agreement. A rep confirmed that everything was good.

 

[rmeadejr]

If something goes wrong with payment , they should send you a email requesting to update or provide a billing info in order for you not to loss order .. could be wrong but that’s my understanding

i needed to change a cc on one of my orders and they told me i had to cancel that order and reorder it. i forget my cc had a daily limit and both iPhones where for a 11/3 delivery.

 

[ILowry82]

I was one of the unlucky people that was hit with a surprise $279 down payment on JOD. I placed the order anyway so I wouldn’t lose my place. I figured that if I couldn’t get it changed then I would just cancel. I had TForce call me and I explained to them that hitting customers with a surprise down payment was a crappy move. She told me that T-Mobile had recently changed their policy on “$900 and up Super Phones”. I explained to her that while I understand changing the policy on something like that, they needed to inform their customers. She agreed with me and issued a $279 credit to my account, offsetting the down payment! Customer service with T-Mobile is awesome!