Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Other Verizon iPhone 14/ 14 Plus/ 14 Pro & 14 Pro Max, Pre-order & Tracking Thread
- Thread starter Momof2.1107
- Start date
- Sort by reaction score
Pro Max 256GB Space Black just received shipping information (ordered 9/11). Will be delivered via UPS Ground (I expect it's getting shipped from CA to CA).
Pro 128GB Deep Purple was shipped 9/19 and received 9/20. This was shipped from PA via FedEx standard overnight.
Looks like both will beat the "Delivered on 9/23" estimate that been showing for the last week and a half.
Last edited:
Still waiting for mine to be shipped. 256GB deep purple estimated delivery 9/23. Credit card was charged on 9/19 (it's no longer in pending on credit card as of yesterday, it's actually charged). Still on "Order has been confirmed, will be ready to ship soon" Hoping to see it shipped today so that I can get on Friday yet.
I am still waiting. Verizon's site will still not accept the upgrade order. Something is really messed up. They had 3 techs on the call with us and they cannot figure it out why the order does not go through. We have had company phones on Verizon for over a decade and upgraded numerous times. The last techs solution was to set the order so it was cancelled and try again in a 4-5 days when the order finally clears. After 4 days, the order is still hanging around, but when you try to see it is says:
Max order read attempt reached.
Really hating Verizon and their support people right now. Anyone know if they have an executive escalation support number?
While no movement on my phone yet, I did get an offer that my device purchase qualifies me for for 6 months of AMC+, so there's that.
That’s crazy. Have you tried reaching out to them through Twitter? I have more success on Twitter than contacting through the app.
I have not tried Twitter but will. Thanks for the idea!
I pre-ordered an iPhone 14 Pro Max 512GB in Space Black on 9/9. I received my confirmation email at 5:01 AM with an estimated delivery date of 9/16. I am yet to see any update at all. The Verizon website still shows a 9/16 estimate.
I am genuinely upset with how Verizon has handled this situation. I spoke to a lot of extremely rude customer service representatives over the last two weeks!
I talked with Rory, He has some connections at Verizon and this is what he had to say about the following issues.
This is absolutely ridiculous!
Orders were 100% delayed due to the Apple Watch Ultra and not increased (unexpected) demand and or inventory. Maybe they could make that claim from 9/16, but that's simply because they inexplicably held back orders containing Apple Watch Ultra until they could officially ship the Watch too.
What makes it worse is this is a known issue that affected all orders like this (back order / future release) in the past, that was supposedly fixed for the release of the iPhone 14 and Apple Watch Ultra and an internal document circulated (obviously not company wide) about it prior to pre-orders.
Previously, Verizon customer service would correct the problem once confirmed by canceling the initial order and re-ordering for you and then submitting a request to "jump the line". Unfortunately, this time, customers were simply told "It's a pre-order, it'll arrive when it arrives!" or "I can cancel your order and separate the products into two new orders but that would put you at the end of the line." And simply refused to submit requests to jump the line because "It's not our fault you ordered an Apple Watch".
NOTE: Jump the line requests will only be approved if Verizon is at fault (and they are willing to admit to their mistake).
Yes. However, they don't share it publicly for obvious reasons.
At Verizon, Executive Relations monitor the executive's public email addresses, the executives have a separate method for internal communications.
So, send an email to one of the executives, (I'd recommend Nancy Clark) with a detailed explanation of the situation and someone from Verizon (most likely executive relations) will contact you.
Nancy Clark
Senior Vice President & Group President - Consumer Sales & Service
nancy.clark@verizonwireless.com
I am genuinely upset with how Verizon has handled this situation. I spoke to a lot of extremely rude customer service representatives over the last two weeks!
I talked with Rory, He has some connections at Verizon and this is what he had to say about the following issues.
This is absolutely ridiculous!
Orders were 100% delayed due to the Apple Watch Ultra and not increased (unexpected) demand and or inventory. Maybe they could make that claim from 9/16, but that's simply because they inexplicably held back orders containing Apple Watch Ultra until they could officially ship the Watch too.
What makes it worse is this is a known issue that affected all orders like this (back order / future release) in the past, that was supposedly fixed for the release of the iPhone 14 and Apple Watch Ultra and an internal document circulated (obviously not company wide) about it prior to pre-orders.
Previously, Verizon customer service would correct the problem once confirmed by canceling the initial order and re-ordering for you and then submitting a request to "jump the line". Unfortunately, this time, customers were simply told "It's a pre-order, it'll arrive when it arrives!" or "I can cancel your order and separate the products into two new orders but that would put you at the end of the line." And simply refused to submit requests to jump the line because "It's not our fault you ordered an Apple Watch".
NOTE: Jump the line requests will only be approved if Verizon is at fault (and they are willing to admit to their mistake).
Yes. However, they don't share it publicly for obvious reasons.
At Verizon, Executive Relations monitor the executive's public email addresses, the executives have a separate method for internal communications.
So, send an email to one of the executives, (I'd recommend Nancy Clark) with a detailed explanation of the situation and someone from Verizon (most likely executive relations) will contact you.
Nancy Clark
Senior Vice President & Group President - Consumer Sales & Service
nancy.clark@verizonwireless.com
UPS is now showing a delivery from Verizon scheduled for Monday. What clowns. I will be refusing the package.
Ordered 9/12 Deep Purple Pro Max says ship date of 9/30 today but it said 9/23 yesterday so who knows?
Mine still shows Sept 23 estimated delivery- but hasn’t shipped yet- so that’s not looking likely
Has anyone tried calling Verizon customer support (in Pakistan). Perhaps they can assist? /s
*spoiler alert, they won't have any helpful information, but you can listen to the yelling/screaming in the background ... maybe they are having a cake party.
Yeah, initially it said estimated delivery on the 16th, now the 23rd. I really just need to smash that cancel button. I don't think I want to commit to this circus of a company for 3 years.
... and cancelled. What a goat rodeo Verizon is.
*spoiler alert, they won't have any helpful information, but you can listen to the yelling/screaming in the background ... maybe they are having a cake party.
Yeah, initially it said estimated delivery on the 16th, now the 23rd. I really just need to smash that cancel button. I don't think I want to commit to this circus of a company for 3 years.
... and cancelled. What a goat rodeo Verizon is.
Last edited:
Was just charged for my wife’s 512 GB Pro Silver, Verizon still says 9/30 delivery.
Check your emails, just got a shipping notification from Verizon. Ordered on 9/12, deliver by 9/30.
Still nothing on 256gb Deep Purple. Credit card was charged on 9/19 and show’s estimated delivery for today- but hasn’t shipped yet
The first thing you will notice is that your device will not say "Ready for Upgrade" in the Account Overview page.
Then you will see the device purchase agreement in your documents & receipts area (under the "Bill" section). After that you know you'll get a shipping / tracking # in the account. I only got one email confirmation of shipment, the first phone shipped I did not receive any notifications so YMMV.
Then you will see the device purchase agreement in your documents & receipts area (under the "Bill" section). After that you know you'll get a shipping / tracking # in the account. I only got one email confirmation of shipment, the first phone shipped I did not receive any notifications so YMMV.
First two steps are set on mine (device purchase agreement dated Sep 18)
still waiting for shipment …ugh!