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When exactly is the MacBook Pro shipping?
- Thread starter candyapple8
- Start date
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Well, we often get products into store anything up to 2-3 weeks after the first apple.com shipments arrive, so I ain't getting mine anytime soon it appears. We got our 17" Core Duo iMacs in in the last few days of January, which I believe was about 2 weeks after the first people received theirs through the mail.
I ordered from work because of the 12% discount, (although I only have the stock option, no BTO, but it will be cheaper to add my own 1GB RAM and I am buying a 500GB LaCie External HD, so no major loss), and the two year guarantee thrown in. This means that just the machine will cost £1258 rather than £1429 and if it goes wrong in the second year, however unlikely, I am still covered for no extra cost.
The worrying thing is that the online store still states 3-4 weeks shipping, so I hope this is only for those ordering now. Some stores will get limited stock from Apple in the first shipment and since we currently have no actual option to order it, (I had to select a different option which I will change when I can), this also means few/no others have ordered through our chain, so I should be top of the pile when I can officially order.
I already expected about the beginning of March, but I hope there will be no more delays on top of that. I am off work at the end of March and at the end of April I am off again, this time travelling to Dublin. I would love to be able to take it with me to Dublin, but any more delays may make this difficult. It took us about 2-3 months after MWSF to get the first Mac Minis in last year, and while no other Apple hardware has taken anywhere near as long since then, this is always my fear for this. The Nanos first came into stock 6 days after the special event with us.
I ordered from work because of the 12% discount, (although I only have the stock option, no BTO, but it will be cheaper to add my own 1GB RAM and I am buying a 500GB LaCie External HD, so no major loss), and the two year guarantee thrown in. This means that just the machine will cost £1258 rather than £1429 and if it goes wrong in the second year, however unlikely, I am still covered for no extra cost.
The worrying thing is that the online store still states 3-4 weeks shipping, so I hope this is only for those ordering now. Some stores will get limited stock from Apple in the first shipment and since we currently have no actual option to order it, (I had to select a different option which I will change when I can), this also means few/no others have ordered through our chain, so I should be top of the pile when I can officially order.
I already expected about the beginning of March, but I hope there will be no more delays on top of that. I am off work at the end of March and at the end of April I am off again, this time travelling to Dublin. I would love to be able to take it with me to Dublin, but any more delays may make this difficult. It took us about 2-3 months after MWSF to get the first Mac Minis in last year, and while no other Apple hardware has taken anywhere near as long since then, this is always my fear for this. The Nanos first came into stock 6 days after the special event with us.
don't believe in the march 10 story
I wouldn't be too scared by the March 10 rumors. What happened to Maverick (and others?) could just be isolated cases (bugs in the Apple system maybe?). I ordered on Jan. 10 as well (Apple US) and there's no sign of a delay, shipping date says Feb. 15 and multiple Apple staff I called have heard of no delays.
I wouldn't be too scared by the March 10 rumors. What happened to Maverick (and others?) could just be isolated cases (bugs in the Apple system maybe?). I ordered on Jan. 10 as well (Apple US) and there's no sign of a delay, shipping date says Feb. 15 and multiple Apple staff I called have heard of no delays.
should we take this posting seriously?
http://discussions.apple.com/thread.jspa?threadID=358596&tstart=0
http://discussions.apple.com/thread.jspa?threadID=358596&tstart=0
macbook123 said:
If you read further down in the post, he says that he called back, and someone else told him that on Part of the Order had shipped (The AppleCare)
The woman he spoke to previously gave him the wrong info.
macbook123 said:
Why would I be lying about this? If you look around the forums you'll see I'm not the only person this has happened to. It seems everyone that had an order that was due to ship on 7th Feb had their order slip to 10th Feb and then to 10th March. There are at least 3 other people reporting exactly the same thing as me so I'm not alone here.
march 10 stuff
I wasn't implying you lied, sorry for my misleading words (I edited that post). My first guess is that what Apple is telling and showing you (and the other people you say have the same problem) on the order status site might be a bug in their system. Perhaps you can inform them of this inconsistency, that ship dates for orders in the US still seem to be feb 15, while in the UK they seem to be so much delayed.
I wasn't implying you lied, sorry for my misleading words (I edited that post). My first guess is that what Apple is telling and showing you (and the other people you say have the same problem) on the order status site might be a bug in their system. Perhaps you can inform them of this inconsistency, that ship dates for orders in the US still seem to be feb 15, while in the UK they seem to be so much delayed.
macbook123 said:
Dude its been documented on several forums that some people's orders have gone from Feb 7th to 10th then a March x date and some people's orders have gone from Feb 10th to the end of the month or the first week in March.
What I want to know is: are the people's systems who are getting delayed outside the US or is it a mixture of US and UK? I ask because my theory is that MacBooks are being diverted to the US to meet demand with European folks getting the hard shaft by Apple with their shipping dates. Also people who had initial shipping dates of Feb 7th and Feb 10th didn’t find out about their delays until the day of the supposed shipment so realistically those of us with a Feb 15th shipping date won’t know about any delays until Feb 15th. Saying that you haven't seen any delays and that its a good sign means nothing if they don't tell us until Feb 15th.
i think silicon addict makes a good point. the people who did get their orders delayed didn't find out until the day it was supposed to ship, so seeing an unchanging february 15th shipping date isn't really good news as much as it is no news at all.
also, i brought this up earlier and no one seemed to respond, but is the fact that there is still no mention of battery life at ALL on the apple website a sign that these things just aren't ready to ship yet?
as for the apple site changing the shipping estimates from 'february' to '3-4 weeks', we really have no way of knowing whether that is for everyone or for those who order now. so, to sum up..i'm pretty worried.
also, i brought this up earlier and no one seemed to respond, but is the fact that there is still no mention of battery life at ALL on the apple website a sign that these things just aren't ready to ship yet?
as for the apple site changing the shipping estimates from 'february' to '3-4 weeks', we really have no way of knowing whether that is for everyone or for those who order now. so, to sum up..i'm pretty worried.
mmapples said:
Indeed. Mine was originally supposed to ship on the 7th and I called on the 6th and was told "there are no delays, it will ship tomorrow". When it didn't I called on the 7th (Tuesday) and was told "it's in manfucturing right now, it will ship in the next day or two and it will definitely have shipped by the end of the week".
When the end of the week came and it still hadn't shipped I called back and was told it would ship "late february or early march".
Clearly, if there is a delay the sales reps won't have a clue about it until the actual day it is due to ship.
maverick808 said:
I've jut got back from a weeks holiday this afternoon to the same emails
I was expecting to be tracking my new MacBook across the world now not waiting another month for it to even ship. Not at all happy.
robbieduncan said:I've jut got back from a weeks holiday this afternoon to the same emails
I was expecting to be tracking my new MacBook across the world now not waiting another month for it to even ship. Not at all happy.
What I find particularly vexing is that the emails are quite clearly untrue. The first one states...
First Apple delay mail said:
The second is similar but says...
Second Apple delay mail said:
I have been told that I was the first person in the UK to order and that my MacBook would definitely be shipped in the first batch. If the delay was due to exceptional demand then that would cause delays for people further back in the queue but not for me... since I'm first. Also, they are not "shipping as quickly as possible" since they have not shipped any MacBooks yet.
Finally, even if you think these emails do not contain any misrepresentations of the truth I was told over the phone on the 7th Feb that my MacBook would be "shipped in the next day or two... definitely by the end of the week".
I love Apple products but I think their customer service can at times be really poor and substandard. The dissappointment with my MacBook shipping is certainly not the first problem I've had with the Apple sales department.
I'm not saying that the Apple sales reps are outright lying to me... just that they are very poorly informed about what's going on. The emails, however, do appear to be very misleading.
UK order status is down too. The UK store still says shipping in 3-4 weeks which is around 10th March, the date those of us who ordered the second the store came back up are looking at.
I sent Apple an email detailing my annoyance. We'll see what comes of that...
I sent Apple an email detailing my annoyance. We'll see what comes of that...
Just got this reply from Apple:
Dear Apple Store Customer,
Thank you for your e-mail to the Apple Store.
Message Subject: Re: Your Apple Store order W78678167
Follow-Up: 14232028
In order to serve our valued customers more efficiently we would like to direct you to contact our After Sales Support Team by telephone on:
Freephone: 0800 039 1515
Monday - Friday: 8am - 8pm
Saturday: 9am 5pm
Our Customer Care Representatives will be happy to deal with your query.
Email support is not available at this time.
Thank you for you co-operation,
Answers to many post-sales questions can be found at the Apple Store
Customer Service website:
<http://promo.euro.apple.com/promo/help/uk/consumer>
Kind regards,
The Apple Store
So they are not even bothering to answer emails properly. Some customer care I'm getting more and more annoyed by this.
Dear Apple Store Customer,
Thank you for your e-mail to the Apple Store.
Message Subject: Re: Your Apple Store order W78678167
Follow-Up: 14232028
In order to serve our valued customers more efficiently we would like to direct you to contact our After Sales Support Team by telephone on:
Freephone: 0800 039 1515
Monday - Friday: 8am - 8pm
Saturday: 9am 5pm
Our Customer Care Representatives will be happy to deal with your query.
Email support is not available at this time.
Thank you for you co-operation,
Answers to many post-sales questions can be found at the Apple Store
Customer Service website:
<http://promo.euro.apple.com/promo/help/uk/consumer>
Kind regards,
The Apple Store
So they are not even bothering to answer emails properly. Some customer care
I'm getting more and more annoyed by this.US order status site back up
and there they still claim Feb. 15.
However I also had a sales rep on the phone. For some mysterious reason they don't have a ship by date for my order on their screens anymore. He said all orders placed so far (well, I placed mine on Jan. 10) would go out before mid March. He claimed to not have anything more concrete for my order however, and told me I will find out by email whenever it ships. Seems very suspicious. Perhaps they want to give out the bad news in little pieces only.
I'd be curious to hear other people's updates.
and there they still claim Feb. 15.
However I also had a sales rep on the phone. For some mysterious reason they don't have a ship by date for my order on their screens anymore. He said all orders placed so far (well, I placed mine on Jan. 10) would go out before mid March. He claimed to not have anything more concrete for my order however, and told me I will find out by email whenever it ships. Seems very suspicious. Perhaps they want to give out the bad news in little pieces only.
I'd be curious to hear other people's updates.
Called Apple for at least the 80th time.....
The lady said they have heard no reports of delays, that it should ship the 15th. 2 day shipping people DO have an advantage because she said that FedEx should deliver on Saturdays with that option, even though Apple doesn't necessarily list it on their webpage. Even though Apple Reps aren't always kept in the light about current production statuses, hope this gives a little feeling of hope to all of you until Feb. 15th, keep your fingers crossed!
The lady said they have heard no reports of delays, that it should ship the 15th. 2 day shipping people DO have an advantage because she said that FedEx should deliver on Saturdays with that option, even though Apple doesn't necessarily list it on their webpage. Even though Apple Reps aren't always kept in the light about current production statuses, hope this gives a little feeling of hope to all of you until Feb. 15th, keep your fingers crossed!
macbook123 said:
Another Fellow Bostonian Snowed In Today!
Just got off the phone w/ Scott @ Apple formerly of Boston and was asking me about the Blizzard and whatnot.
My Order Still Showed Feb. 15th and should be delivered between the 17th & 20th.
alep85 said:
Interesting.... I just went to FedEx's Website Transit Times, Popped in From Shanghai to My Address pending it ships on the 15th, I'll have it on Thursday the 16th.
robbieduncan said:So they are not even bothering to answer emails properly. Some customer care
Honestly, they have better things to do than try to come up with the exact date and time your MacBook will arrive.. your MacBook that you purchased before a shipping date had ever been established in the first place.
johnnybluejeans said:
I don't understand why people are so hostile to those who are experiencing delays. Can't you put yourself in their place? Wouldn't you be annoyed if you called Apple and they said "yes, your order will ship on time" and then on the day it's due to ship it turns into a month long delay?
Furthermore, it is rather rude of Apple to provide an email address for support that simply returns a standard response telling you to phone them. Wouldn't you be annoyed if you had spent 10 or 15 minutes writing an email and sending it off only to immediately get back an email that says "nobody reads whatever you send to this address... just phone us"? Why bother putting the email address on their website if nobody checks it? They should just put the phone number up if that's all they use.
I agree with SiliconAddict (as I usually do, lol)
There doesnt seem to be a particular reason why the earliest machines were delayed till march (such as a particular CTO option, as the 7200RPM drive) My CTO 1.83 with 120GB drive still states the 15th as most do; I feel the 15th is going to come and go, and then the date is going to refresh to a date in mid March.
This would tend to relate a problem with the machines, not "high demand." If demand was high, some machines would ship. My gut says its an issue with the batteries. It was something that when the machines were announced was still not really "hashed out" in the design; we never had an estimated run time out of them at release, and who knows what batteries the plugged in, pre-production machines had in them at macworld.
There doesnt seem to be a particular reason why the earliest machines were delayed till march (such as a particular CTO option, as the 7200RPM drive) My CTO 1.83 with 120GB drive still states the 15th as most do; I feel the 15th is going to come and go, and then the date is going to refresh to a date in mid March.
This would tend to relate a problem with the machines, not "high demand." If demand was high, some machines would ship. My gut says its an issue with the batteries. It was something that when the machines were announced was still not really "hashed out" in the design; we never had an estimated run time out of them at release, and who knows what batteries the plugged in, pre-production machines had in them at macworld.
RichP said:
I agree that the batteries are the most likely cause too. I expected that the battery info would have been put up at the online store around end of Jan or start of Feb... certainly before they were due to ship. The fact that this has not been done suggests they are having battery problems.
Apple are supposed to call me back tomorrow to tell me exactly why my order has been delayed. I am hoping they will give me a detailed answer and if they do I will of course share it with everyone here.
johnnybluejeans said:
I ordered based on the advertised information that it would ship in February. I then received confirmation that it would ship Feb 7th. Over the last week that was revised to Feb 10th. Then on Feb 10th that was revised to March 10th. I cannot believe that Apple honestly did not know until the date they had said it would ship (twice) that it was not going to ship. They have also failed to ship within the timeframe advertised.
I will be phoning first thing Monday to complain, not only about the multiple failed shipping, the failure to honour the promise they made to ship in February but also about the terrible service of sending an email saying that they are ignoring it.