What I find particularly vexing is that the emails are quite clearly untrue. The first one states...
The second is similar but says...
he demand for the product you ordered has been higher than anticipated. We are shipping as quickly
as possible, but cannot meet the dispatch date we previously estimated for you
I have been told that I was the first person in the UK to order and that my MacBook would definitely be shipped in the first batch. If the delay was due to exceptional demand then that would cause delays for people further back in the queue but not for me... since I'm first. Also, they are not "shipping as quickly as possible" since they have not shipped any MacBooks yet.
Finally, even if you think these emails do not contain any misrepresentations of the truth I was told over the phone on the 7th Feb that my MacBook would be "shipped in the next day or two... definitely by the end of the week".
I love Apple products but I think their customer service can at times be really poor and substandard. The dissappointment with my MacBook shipping is certainly not the first problem I've had with the Apple sales department.
I'm not saying that the Apple sales reps are outright lying to me... just that they are very poorly informed about what's going on. The emails, however, do appear to be very misleading.