To an extent, yes, I do agree with all the positive things that Apple does for its customers and they do have an amazing line up of products. But I do see a change in Apple and yes this is not hurting the bottom line yet and who knows might never affect the bottom line. But people would have to agree that Apple is a polarizing company. There is a reason behind this and it comes down to how Apple treats its customers. Most Apple fans have rose coloured glasses and don't see it.
I used to see Apple through rose coloured glasses.
There are old customers from the Steve Jobs era and new customers. And some of those original customers were Steve Jobs fans to the max.That Tim Cook is not Steve Jobs is reason enough to dislike apple, or so it seems.
Apple is polarizing, but so is Samsung and it has to do with the personal nature of the products. Car companies are polarizing in the same way. Ever read some of the vitriol that occurs on car forums.
I am going to disagree with your comments about Apple customers, fans and rose colored glasses. I like Apple products, yet I wish for some improvements, lower price. That makes me a fan, but overall the products are better to me, than they are worse. And at least in my opinion, that is the way Apple gets repeat customers. It has nothing to do with "blind allegiance", which unless it's sports, I have never seen in discussing an electronic device.
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Just as there are plenty of Operating System choices.
If I want a phone that continues to allow me to hand off between my Mac and iPad, work with my Apple Watch, use iCloud Drive, forward texts to my Mac and work seamlessly with iCloud, I have to use an iPhone.
Plenty of people are in this situation, where they require an iPhone due to the ecosystem, which means that they'll make compromise and buy a product that they aren't completely satisfied with.
What you are saying, is that when people shop for products, they evaluate the product, put their value system to use, look at the pluses and minuses and if subjectively, there are more positives, might get the product. I don't have a consumer grade product in my house that I don't have at least one criticism for. And the more expensive the product, seemingly the bigger the criticism, but also the bigger the positives.
So you make a decision, but if the net of everything is negative, I would pass on the product. But if you come to MacRumors and only discuss the negative, it at least makes me wonder, why you bought an iphone to begin with.