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Carrier At&t is clueless on how to respond to Verizon's unlimited data
- Thread starter -Ray-
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I have the AT&T unlimited plan and would love for them to include tethering. I don't need it all the time but it's awesome in a pinch.
They wont. 15 years I've been with them, and I have never seen them come back after already trying.
If they start hemorrhaging postpaid customers even faster than they already have been, they absolutely will make changes to attempt to stop the bleeding. AT&T has a ways to go before they become the number 3 carrier in terms of number of postpaid customers; and i fully expect that they won't allow their postpaid subscriber numbers to get close to that point without putting up a huge fight.
For years, people have paid the "Verizon tax" because Verizon had/has the most extensive network nationwide. Now, Verizon is offering prospective customers their network plus 10 GB of data for hotspot use for either the same cost or a lower cost than AT&T.
I will likely stay with AT&T solely because the FAN discount I have is 24% (compared to a 6% discount with Verizon). If the Verizon discount were to change tomorrow to 15% or more, I'd jump ship immediately.
my friend works for ATT and I told him about dropping calls in my own house for YEARS and ATT offering for me to PAY for a microcell. He escalated to the office of the President.
Got two nice phone messages and called one back. Nice person with the best they could do was to give me a microcell at no cost.
No offers of other plans, no tethering, no difference international etc.
Admitted T-mobile has better plans and offered to see if I was unlocked to switch.
Stated that she was sorry to see me go after YEARS as a customer. When was the first unlimited plan? Thats how long at least!
Geesh. I agree with the title of this thread.
CLUELESS
Got two nice phone messages and called one back. Nice person with the best they could do was to give me a microcell at no cost.
No offers of other plans, no tethering, no difference international etc.
Admitted T-mobile has better plans and offered to see if I was unlocked to switch.
Stated that she was sorry to see me go after YEARS as a customer. When was the first unlimited plan? Thats how long at least!
Geesh. I agree with the title of this thread.
CLUELESS
FWIW I've heard many say the same about these carriers not bringing back unlimited either. Granted, I know it's not truly unlimited but still
Same thing or me. I use to have 3-4 bars at my house for AT&T, then some tower went down for repair, and they never would fix it. One bar at my house. They went me that microcell and it caused more issues than helped.
They refused to fix the tower, and offer any type of compensation, so we left.
I don't know if this means anything, but I had a nice conversation with an AT&T rep just a bit ago and when I asked about tethering coming to the unlimited plan in the near future, they said:
To be honest, I don't have word about that yet but we're getting lot of requests to enable the hotspot feature. It's currently in petition so it may come out in 2 or 3 months from now.
I don't know what "in petition" means, but he did acknowledge they were receiving many requests for this, and annotated it in the notes. In the post-conversation survey, I reiterated my desire for unlimited data again. Hopefully it doesn't fall on deaf ears. The only reason I haven't jumped on the Verizon train yet is I'm the only member of my family with an incompatible phone. The other three phones on our plan are unlocked, and mine is unlocked too, but it's the 7 Plus AT&T model, which is incompatible with Verizon's network. I'm just going to keep paying for my Apple Upgrade Program and reevaluate this when the time comes for the upgrade.
To be honest, I don't have word about that yet but we're getting lot of requests to enable the hotspot feature. It's currently in petition so it may come out in 2 or 3 months from now.
I don't know what "in petition" means, but he did acknowledge they were receiving many requests for this, and annotated it in the notes. In the post-conversation survey, I reiterated my desire for unlimited data again. Hopefully it doesn't fall on deaf ears. The only reason I haven't jumped on the Verizon train yet is I'm the only member of my family with an incompatible phone. The other three phones on our plan are unlocked, and mine is unlocked too, but it's the 7 Plus AT&T model, which is incompatible with Verizon's network. I'm just going to keep paying for my Apple Upgrade Program and reevaluate this when the time comes for the upgrade.
Apple has a work around for your issue if you want to switch. I went to the store today and confirmed it.
Petition? Lol
That's a good joke
It reminds me of Sprints tactics trying to keep their customers from fleeing. Bs and lie and make promises and hopes for the future.
Hang in there for now yes we will improve and maybe down the road we will add that too maybe but not really sure but most likely.
Could you share any of the details about this. I just signed up for Verizon, but got a new phone as a place holder. I too have the AT&T iPhone 7 Plus. First Apple Store I went to had no clue and offered no help really.
They have a plan called the iUP appeasement plan. It is described earlier in this post I believe. Basically you go the store...they refund your citizens's one loan (don't ask me how) and then you get a new Verizon phone and apply those funds toward the new phone. Then your phone is half paid off in time for the new release and you get the new phone now. I assume an additional credit check occurs.
Speaking of credit checks, Citizens One has the right to pull a credit check every time you get a new phone. It is in the contract. Whether they do that each and every time for every person remains to be seen.
A hard credit pull (which they do) stays on your credit report for 2 years. A person getting a new phone every year would have a constant hard pull on their credit report for years. Something to think about with the next shiny object.
The specialist had to check with her manager to learn and be able to offer the program.
A work around that isn't totally ideal! I can't afford the stupid needless credit pulls. It's a bummer they have to start a whole new loan. And my husband would be doing it too, so I'd have two credit checks. Ugh!
I don't know for sure about the credit pull. I didn't make the switch today since I am trying to decide on a few issues first...but I'll report back what the situation is when I do it.
From what I understand is even during normal circumstances with the IUP, each time there is an upgrade, essentially it's a whole new loan and a hard credit pull. So in this case; they're cancelling old loan and starting new one for the switch. I am VERY interested to hear what ends up happening. I just can't afford to cancel the 2 loans and 2 more hard pulls on my credit. If that's not the case, please let me know!
From what I understand is even during normal circumstances with the IUP, each time there is an upgrade, essentially it's a whole new loan and a hard credit pull. So in this case; they're cancelling old loan and starting new one for the switch. I am VERY interested to hear what ends up happening. I just can't afford to cancel the 2 loans and 2 more hard pulls on my credit. If that's not the case, please let me know!
I really wish you could just get a refurb Verizon phone from the Genius Bar. I can't figure out what difference it would make for the bank. I have switched out my phone a number of times for issues so it's not like the serial number on my phone is the same as the one the loan was made on.
That said. My mom has taken the credit checks for me since the AUP started as my new iPhone has long been my birthday present from my parents. I will probably just do this one to save another pull on her credit if it is required.
The specialist had to check with her manager to learn and be able to offer the program.
Did you have ask for a specific person or the Genius Bar for this?
I agree. It's nice that apple is trying to fix the problem but really it's unfair. Shouldn't have to get more credit pulls etc because of this. Sucks big time. I don't care if it's a refurb or whatever...just make it right and give me a VZW compatible phone
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I agree. It's nice that apple is trying to fix the problem but really it's unfair. Shouldn't have to get more credit pulls etc because of this. Sucks big time. I don't care if it's a refurb or whatever...just make it right and give me a VZW compatible phone
Totally agree. I am very careful about my credit and try to avoid anything that affects i negatively. It does seem silly that they check every year or that they can't do a soft check every other once you are a customer to keep the number of checks down.
That wasn't my experience. I have two lines on iUP. There was a hard pull when I originally opened the accounts in 2015 <I only see one pull currently on my credit report from back then>, but nothing showed up on my credit report (in terms of pulls) when both lines were upgraded in 2016.
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