So update on my day today LoL...
Decided to call PayBright this morning. What a waste of time. They just kept saying that I need to show "proof" from Apple that they charged me incorrectly. They made it seem like they only charge me what Apple tells them to, and they have no ability to see my order details, or trade-in info. Hard to believe, but ok. They said I can send in proof and they will investigate to potentially do a manual adjustment.
Got to the Apple Store right at my appointment time. Was taken in right away, even though there was a huge line of people. I asked about the tax treatment with PayBright, and the worker had no clue, said to contact PayBright. I told him PayBright said to talk to Apple. Kindly, I asked for the manager and tried to explain that I was charged incorrectly and how taxes are treated in Canada. I swear these people don't listen or even answer the question that is being asked. It's like Apple trains them to speak to customers a certain way to frustrate them. Basically, he said they have no involvement with what PayBright does due to "security" and to contact them directly.
I was going to cancel and re-buy without PayBright, but I decided to continue picking up my order. I thought it through, and I cannot imagine a company like Apple charging taxes incorrectly. My gut feeling says it will get adjusted, probably once they receive the trade-in. If not, I will escalate at that point.
Also, I was able to get a TELUS eSIM for my secondary line for free with no issues at Apple. Switched over my Bell primary eSIM online with no issues as well.
Anyways, the
Space Black is incredible!!!!!
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