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From Apple Support: sorry, Its not Push..no fix comings
- Thread starter vannibombonato
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they only get push to their macs from MM, if they make the changes in the MM and not iphone.
so iphone pushes to MM and MM is not clever enough to push the data imported from the iphone to the mac or pc.
so if you change things in the iphone, it will get pushed to MM and you will wait till the mac syncs to get it in your mac.
if you change things directly in MM they get pushed to iphone and mac (but not pc)
that is my experience. (although i dont have the iphone) but that is what is actually happening.
It just doesn't work, it has nothing to do with it being a trial. Read a few pages back, most people are reporting the same thing.
so you are saying
if you log in to http://www.me.com/calendar/ and then add an appointment, it does not get pushed to your mac?
it should get pushed
"Push email. Push contacts. Push calendar.
MobileMe stores all your email, contacts, and calendars in the cloud and pushes them down to your iPhone, iPod touch, Mac, and PC. When you make a change on one device, the cloud updates the others. Push happens automatically, instantly, and continuously. You dont have to wait for it or remember to do anything such as docking your iPhone and syncing manually to stay up to date."
From http://www.apple.com/mobileme/features/
Give it time. With the problems Apple have had it is probably still not working correctly.
FYI I just added a calendar event in MobileMe via browser and nothing has happened. I am going to run a couple more tests though.
MobileMe stores all your email, contacts, and calendars in the cloud and pushes them down to your iPhone, iPod touch, Mac, and PC. When you make a change on one device, the cloud updates the others. Push happens automatically, instantly, and continuously. You dont have to wait for it or remember to do anything such as docking your iPhone and syncing manually to stay up to date."
From http://www.apple.com/mobileme/features/
Give it time. With the problems Apple have had it is probably still not working correctly.
FYI I just added a calendar event in MobileMe via browser and nothing has happened. I am going to run a couple more tests though.
I am calm - what are you on about?
'Will probably' aint good enough for paying customers, given the explicit advertising about 'push'. Apple would have done better to either:
- never put up a promotional video that misleads paying customers
- put the video up but clearly add a disclaimer that 'push' services wont be available from Macs (at least for now), and give an idea of timescale for when such services would become available
They have done the worst thing possible - not deliver the service as advertised, not explain why, and left us all hanging based on a knowledge base article that seems to equate 'push' with sync.
If they lose customer trust, their business goes down the pan. MobileMe is part of their drive for the business market. It will be extremely damaging for them if businesses lose trust in the Apple brand due to their dodgy advertising. I suspect Jobs will not be calm about this!
I've never had a calendar event 'pushed' from MobileMe to my mac - at best when the mac auto syncs it might turn up but that can be anything up to half an hour later if at all. My mac is not even syncing at 15 minute intervals as it should - last sync gap was 33 minutes - even though I made changes to the calendar during that time.
Yes, the push doesn't work..
MM is updated, i don't understand :s
Same problem here (on top of the fact that it does not push from mac to web...but that's normal for Apple...)
Push
I have no problems with pushing data. On your Mac you need to refresh your email account and calender to send and receive changes but that is the email and calender apps fault not mobile me. I am guessing that is the apps are always checking for changes it would be an issue for your computer... No?
Added a test appointment to my phone, logged in to me.com straight away and there it was.
Opend iCal ... waited... waited... 10 minutes later, there it was
I have no problems with pushing data. On your Mac you need to refresh your email account and calender to send and receive changes but that is the email and calender apps fault not mobile me. I am guessing that is the apps are always checking for changes it would be an issue for your computer... No?
not as advertised
I completely agree. The video clearly implied that all operations were push.
And let's be honest, we all thought that, didn't we? We were all lead to believe by the video that everything would be instantly pushed. That's what sold it for me. And now many users have paid money on the basis of that information.
Now it turns out that users find that many operations do not push instantly, as was implied by the video. If it's not a current fault or something, then at least one of the apparent push operations on the video must have been a faked sync.
If this is true, it's really very shameful for Apple.
I am calm - what are you on about?
'Will probably' aint good enough for paying customers, given the explicit advertising about 'push'. Apple would have done better to either:
- never put up a promotional video that misleads paying customers
- put the video up but clearly add a disclaimer that 'push' services wont be available from Macs (at least for now), and give an idea of timescale for when such services would become available...
I completely agree. The video clearly implied that all operations were push.
And let's be honest, we all thought that, didn't we? We were all lead to believe by the video that everything would be instantly pushed. That's what sold it for me. And now many users have paid money on the basis of that information.
Now it turns out that users find that many operations do not push instantly, as was implied by the video. If it's not a current fault or something, then at least one of the apparent push operations on the video must have been a faked sync.
If this is true, it's really very shameful for Apple.
It's on the server end...
So, I've been trying to make this work since yesterday with 3 mac and 1 iPhone clients. I do suspect that, in fact, the push works as advertised. I'm uncertain about he 15min mac-->me facts, as I've had client behavior that acted like push (i.e it worked as advertised, but only in the few hours after launch, and only with the first (of three) client, me, iphone combos).
I suspect that true push does lie under the hood, but that a "failsafe sync" is launched every 15 (possibly to clear some caches). That failsafe is now acting (poorly, I must add) as a lifeboat to any mac-Me communication at all.
I've been on this for almost 20 hours now, and I can attest to this:
The sync service from mac <--> me, is grossly inconsistent, dysfunctional, and frankly, at this time does not really work at all (push or sync.) Even at this moment there are server-side crashes every other minute or so.
Work is happening, however. For example, the "payment account" information tab appeared in Me a few hours ago.
So, my (semi-educated-trial-by-error) guesses are the following:
a) Mobileme is still not ready. There are probably several dozen people working frantically on restoring the intended functionality right now (in fact, I'd guess that code teams gave been working 24/7 since the original release date.)
b) The mobile-me teams are triaging, and they have been told "iPhone first", "Mac" second (and who can blame them for that, I certainly don't - given the other issues that iPhone owners have experienced over the last few days). This is just a reality of triage: move quickly to assert the greatest pain-point. Stabilize this until moving on to other wounds.
c) Things will improve, with Push across the board coming. Patches for the apps, and/or even a 10.5.5 update may be required, in case Apple has discovered that these are not just server-side problems.
I'm frustrated that Apple is letting me guess at this, and wasting my time by letting me chase in the dark. It would be nice to have some more info (hello Cupertino???.)
If there is not a fix for this by next weekend, or at least detailed information from Apple, then I'll be pretty disgusted. For now, I can at least understand and accept that a meltdown occured and that "top-men" are on it.
cP
So, I've been trying to make this work since yesterday with 3 mac and 1 iPhone clients. I do suspect that, in fact, the push works as advertised. I'm uncertain about he 15min mac-->me facts, as I've had client behavior that acted like push (i.e it worked as advertised, but only in the few hours after launch, and only with the first (of three) client, me, iphone combos).
I suspect that true push does lie under the hood, but that a "failsafe sync" is launched every 15 (possibly to clear some caches). That failsafe is now acting (poorly, I must add) as a lifeboat to any mac-Me communication at all.
I've been on this for almost 20 hours now, and I can attest to this:
The sync service from mac <--> me, is grossly inconsistent, dysfunctional, and frankly, at this time does not really work at all (push or sync.) Even at this moment there are server-side crashes every other minute or so.
Work is happening, however. For example, the "payment account" information tab appeared in Me a few hours ago.
So, my (semi-educated-trial-by-error) guesses are the following:
a) Mobileme is still not ready. There are probably several dozen people working frantically on restoring the intended functionality right now (in fact, I'd guess that code teams gave been working 24/7 since the original release date.)
b) The mobile-me teams are triaging, and they have been told "iPhone first", "Mac" second (and who can blame them for that, I certainly don't - given the other issues that iPhone owners have experienced over the last few days). This is just a reality of triage: move quickly to assert the greatest pain-point. Stabilize this until moving on to other wounds.
c) Things will improve, with Push across the board coming. Patches for the apps, and/or even a 10.5.5 update may be required, in case Apple has discovered that these are not just server-side problems.
I'm frustrated that Apple is letting me guess at this, and wasting my time by letting me chase in the dark. It would be nice to have some more info (hello Cupertino???.)
If there is not a fix for this by next weekend, or at least detailed information from Apple, then I'll be pretty disgusted. For now, I can at least understand and accept that a meltdown occured and that "top-men" are on it.
cP
A couple of quick tests show:
Sending email using MobMe in Safari sends email instantly to iphone and comes through in mail.app when mail.app checks like usual. Remember nothing has changed in mail app so although the email may be sent instantly it will not come through in mail app until it runs its auto check (default 15 mins) or you press 'get mail'. The email sent in MobMe appears instantly in the mobme inbox upon sending.
Sending email via Mail.app took 3 minutes to appear on iPhone and came through as expected in mail.app on autocheck (15 min intervals) or on pressing get mail. The email was slow to show up in mobme browser mail window but it did come through on its own in about 2 minutes.
Contacts:
I added one on the iphone. Nothing happened elsewhere.
I added one in Address book (local) nothing happened.
I added one in address book in mobme browser nothing happened.
Calendars also seem to be running VERY slow and something i changed in mobme browser yesterday as a test only appeared on my phone and in ical today.
Give it time. There are obviously some teething problems.
Sending email using MobMe in Safari sends email instantly to iphone and comes through in mail.app when mail.app checks like usual. Remember nothing has changed in mail app so although the email may be sent instantly it will not come through in mail app until it runs its auto check (default 15 mins) or you press 'get mail'. The email sent in MobMe appears instantly in the mobme inbox upon sending.
Sending email via Mail.app took 3 minutes to appear on iPhone and came through as expected in mail.app on autocheck (15 min intervals) or on pressing get mail. The email was slow to show up in mobme browser mail window but it did come through on its own in about 2 minutes.
Contacts:
I added one on the iphone. Nothing happened elsewhere.
I added one in Address book (local) nothing happened.
I added one in address book in mobme browser nothing happened.
Calendars also seem to be running VERY slow and something i changed in mobme browser yesterday as a test only appeared on my phone and in ical today.
Give it time. There are obviously some teething problems.
Help us KWFL
i have sync set to automatically,
when i go to the calender in MM and add an even, it gets pushed to my iCal (mac app) within 15 SECONDS.
Note: this is different from making an event into your iphone. The event that you make in your iphone gets pushed to MM and they you have to will till you mac syncs to get it in iCal.
It's not a question of refreshing apps - as has been stated a lot of people cannot get MobileMe to push events to their Macs. In my experience, when a change in iCal or Address Book goes from MobileMe to the Mac it is the result of the Mac doing an automatic sync - it is not being 'pushed' - and refreshing makes no difference, the event turns up in the calendar automatically but only after the Mac syncs.
That worked for me. None of the updates I posted from my iPhone OR the cloud made it to my iMac....at least until I turned iCal off and then back on again. Once it restarted, POOF, all my updates were there.
(and yes, I 'forced' my iMac to sync and everything was still MIA until I restarted iCal.)
I think Apple are more at fault here with their communication than anywhere else. I'd guess that forum users make up a minority of their users, and to offer nothing but radio silence and a status page that says everything is working OK to the majority of people is just IMHO plain wrong.
I seem to be finding that MobileMe preferences won't stay set to automatic sync. I select the 'automatic' option and close the preferences. But if I immediately click back into it, it has reverted to 'Every hour'. It just won't stay set to 'automatic' at all and so I don't even get syncs every 15 minutes.
Make sure you publish your calendar
Not sure if this is a part of the issue or not. But I have made sure that my calendars on my laptop and iMac are published. When I change anything on my computers I see that it send that information instantly up to "the cloud." However, it still does not change instantly on MM. It shows the changes at some point within 15 minutes.
Works for me for the most part, but certainly not instantaneously. I like the idea that if you need something to sync instantly because perhaps you just made a change on your computer, you can always choose "sync now."
Also, since I know that the change made to my calendar was pushed up to the could instantly (just doesn't show up in MM right away) then I can shut down my computer and continue on my travels knowing that the changes I made on my computer have been pushed and will update my other devices within 15 minutes.
Try logging out of .me and then log back in. If that doesn't work you may need to trash your com.apple.DotMacSync.001b639bd397.plist preference.
Not sure if this is a part of the issue or not. But I have made sure that my calendars on my laptop and iMac are published. When I change anything on my computers I see that it send that information instantly up to "the cloud." However, it still does not change instantly on MM. It shows the changes at some point within 15 minutes.
Works for me for the most part, but certainly not instantaneously. I like the idea that if you need something to sync instantly because perhaps you just made a change on your computer, you can always choose "sync now."
Also, since I know that the change made to my calendar was pushed up to the could instantly (just doesn't show up in MM right away) then I can shut down my computer and continue on my travels knowing that the changes I made on my computer have been pushed and will update my other devices within 15 minutes.
Try logging out of .me and then log back in. If that doesn't work you may need to trash your com.apple.DotMacSync.001b639bd397.plist preference.
I am calm. I'm also a bit pissed. Why on EARTH would you release something you knew didn't work?
Ok, let's assume they THOUGHT it worked, but now it clearly doesn't. Whay on EARTH would you continue advertising and selling something you NOW KNOW doesn't work?
It's borderline unethical, and certainly does nothing to convert the Vista crown to Mac.
At the very least, they should take down the video 'tour' which is either blatantly false or at the least misleading. And they should send an email to every subscriber and trial member of MobilMe saying "We're sorry, we've got problems and we're working on them". Instead all we get is silence.
Calm? I still am. Disappointed and feeling a bit used, you bet I am.